Cisco Collaboration Flex Plan for Contact Center
Buy a mix of cloud, on-premises, and hosted contact center solutions in a user-based subscription, pay-as-you-grow consumption model.
Find out why over 3 million agents across 30,000+ different enterprises use Cisco Contact Center solutions.
Infuse your contact center with AI and data to create contextual and predictive customer experiences.
Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.
Improve first-contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.
Leverage your agents more efficiently across locations and reduce overall agent costs.
Unified Contact Center Enterprise is hosted in the cloud by our partners.
Vasili Triant, VP/GM Cisco Contact Center, addresses how contact centers are evolving from isolated customer experiences to cohesive and engaging journeys.
Moving contact centers from delivering isolated customer experiences to cohesive journeys.
Improving reactive care to drive positive customer engagements.
Evolving contact centers to be contextual to deliver personalized care.
Evolving contact centers to deliver proactive experiences.
Evolving the customer journey to ultimately deliver predictive care.
Cloud-based contact centers help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centers to move toward cloud innovation.
“The Cisco Customer Journey Platform provides Office Depot, Inc. with a level of transparency and agility that we did not have with our previous technology. This agility has made a significant impact on the company's bottom line.”
-Director of Operations and Analytics, Office Depot, Inc.
“Cisco Contact Center has improved our efficiencies, gaining us an additional 6 hours a day because of faster call pickups and patient hold times.”
-Cindy Rydberg, Executive Director of Nurse On Call, Mercy