Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and global scalability you have come to expect from Cisco.
Do you have an urgent need for a call center that enables you to quickly respond to unexpected customer inquiries due to COVID-19? Cisco has a rapidly deployable cloud contact center solution with remote agents and free PSTN for inbound calls for the first 90 days.
Cloud contact centers provide agility, flexibility, scalability, security, efficiency, and innovation.
Cisco voice and chat collaboration tools let agents quickly communicate with supervisors and back-office SMEs to solve customer issues the first time, every time.
To minimize agent workload and improve customer self-service, Cisco offers intuitive chatbot assistance with seamless transfer to an agent chat, voice or video call.
Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score.
Agents manage all voice, email, and chat interactions from one unified desktop experience. Minimize app switching with integrated CRM and other business applications.
Customer interaction and agent activity data is synthesized in reports and real-time dashboards to optimize contact center operations for customer acquisition, retention, and satisfaction.
“With the Cisco offering, it's a shot across the bow to all other cloud contact center offerings out there. Cisco is in the game, and they're taking it very seriously. We feel like they are giving us the support that we need to be successful.”Kip Carman, Director of Sales Engineering, Veracity Networks