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Webex Contact Center

Discover our all-new, next-generation cloud contact center.


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Essential elements for your contact center

Industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol discuss the five essential elements of the contact center platform of the future.

Built for the future of customer experience

The all-new Webex Contact Center gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. So they can reduce the stress in their day.

Digital-first customer journeys

Customers can connect their way, using text, social, chat, email, or voice. Then you can capture immediate feedback with Webex Experience Management customer experience surveys.

Intuitive experiences and super-agent intelligence

AI-powered agent assistance and a new, user-optimized agent desktop enhance agent experience and increase their productivity.

Customizable platform, ultimate flexibility

This enterprise-grade platform is out-of-the-box ready, yet a fully customizable cloud contact center, from the contact center market leader.

Engage your entire team of experts

Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimize every customer engagement.

Not just a contact center. An experience center.

Customer delight

  • Customers can connect in their channel of choice - text, social, chat, email, call
  • Fast and easy 24/7 self-service with voice and chat virtual agents​

Super-powered agents

  • Frictionless agent desktop with modular extensibility
  • Full context awareness with complete customer history, including customer journey results, in a single interface

Next-generation platform

  • New microservices architecture with enterprise-grade horizontal scale
  • Rapid feature innovation and deployment

Built for business

  • Extended calling options, including PSTN and Webex Calling integration
  • Single pane-of-glass provisioning and management for Webex collaboration services with Webex Control Hub

Integrated cloud contact center solutions, from the market leader

Customize your contact center with a complete suite of contact center functionality, designed to work in concert with the Webex Contact Center platform.

Cost center or profit center?

Forrester Consulting conducted a Total Economic ImpactTM (TEI) study to determine the cost savings and business benefits enabled by Webex Contact Center.

Hear from Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Webex technologies have allowed us to do that.

Mike Hincks, Director of IT Infrastructure, Vivint Solar

Accelerate your results

Improve your ROI with contact center experts who can take your solution to the next level.

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Customer reviews