Industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol discuss the five essential elements of the contact center platform of the future.
Customers can connect their way, using text, social, chat, email, or voice. Then you can capture immediate feedback with Webex Experience Management customer experience surveys.
AI-powered agent assistance and a new, user-optimized agent desktop enhance agent experience and increase their productivity.
This enterprise-grade platform is out-of-the-box ready, yet a fully customizable cloud contact center, from the contact center market leader.
Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimize every customer engagement.
“When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that.”Mike Hincks, Director of IT Infrastructure, Vivint Solar