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Cisco Webex Contact Center

Is your business ready for the cloud?

Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and global scalability you have come to expect from Cisco.

“Work from Home” with Webex Contact Center

Do you have an urgent need for a call center that enables you to quickly respond to unexpected customer inquiries due to COVID-19? Cisco has a rapidly deployable cloud contact center solution with remote agents and free PSTN for inbound calls for the first 90 days.

Cognitive and collaborative

Empower your agents with data-driven, artificial intelligence capabilities so they can deliver personalized customer experiences.

Features and benefits

Cloud

Cloud contact centers provide agility, flexibility, scalability, security, efficiency, and innovation.

Cisco voice and chat collaboration tools let agents quickly communicate with supervisors and back-office SMEs to solve customer issues the first time, every time.

Cognitive and intelligent

To minimize agent workload and improve customer self-service, Cisco offers intuitive chatbot assistance with seamless transfer to an agent chat, voice or video call. 

Skills-based routing

Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score.

Omnichannel, integrated experience

Agents manage all voice, email, and chat interactions from one unified desktop experience. Minimize app switching with integrated CRM and other business applications.

Reporting and dashboards

Customer interaction and agent activity data is synthesized in reports and real-time dashboards to optimize contact center operations for customer acquisition, retention, and satisfaction.

Hear from Veracity Networks

With the Cisco offering, it's a shot across the bow to all other cloud contact center offerings out there. Cisco is in the game, and they're taking it very seriously. We feel like they are giving us the support that we need to be successful.

Kip Carman, Director of Sales Engineering, Veracity Networks

Accelerate your results

Improve your ROI with contact center experts who can take your solution to the next level.

Resources

Data Sheets and Literature

For partners

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View partner enablement activities for Webex Contact Center.