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Cisco Unified Contact Center Enterprise

Deliver a connected digital experience

Deliver a connected digital experience

Improve your customer journey. Unified Contact Center Enterprise helps you provide contextual, continuous, and high-capability experiences. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence you need to optimize your contact center.

Features and benefits

Match contacts to resources

Match contacts to resources

Route customers to the most appropriate resource for their needs, anywhere in the enterprise.

Comprehensive management portal

Comprehensive management portal

The web-based agent desktop makes it easy to provide customer information. Manage customer interactions based on almost any contact attribute. Create comprehensive customer profiles, segment customers, and monitor resource availability.

Powerful APIs

Powerful APIs for integration

Smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps agents support multiple interactions simultaneously. 

Resources

Support