Improve your customer journey. Unified Contact Center Enterprise helps you provide contextual, continuous, and high-capability experiences. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence you need to optimize your contact center.
Route customers to the most appropriate resource for their needs, anywhere in the enterprise.
The web-based agent desktop makes it easy to provide customer information. Manage customer interactions based on almost any contact attribute. Create comprehensive customer profiles, segment customers, and monitor resource availability.
Smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps agents support multiple interactions simultaneously.