Guest

Cisco Unified Contact Center Enterprise

State-of-the-Art, Omnichannel Contact Center

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous, and high capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.

Cisco Unified Contact Center Enterprise

Video Data Sheet

Learn more about Cisco Unified Contact Center Enterprise. (6:18 min)

Cisco Unified Contact Center Enterprise provides:

  • Delivery of each contact to the most appropriate resource anywhere in the enterprise
  • Comprehensive customer profiles using contact-related data
  • Segmentation of customers, and monitoring of resource availability
  • Routing to the most appropriate resource to meet customer needs and conditions
  • Presence integration to increase caller satisfaction through improved agent performance

With Cisco Unified Contact Center Enterprise, you can smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps single agents support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.

Each interaction is unique, and may require individualized service. For this reason, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.

Features and Capabilities

Cisco Unified Contact Center Enterprise takes each contact to the most appropriate resource anywhere in the enterprise. In addition, it provides:

  • Built-in email and chat
  • Web-based agent desktop that makes it easy to provide customer information to agents
  • Support for video interactions
  • Powerful application programming interfaces for integrating task and outbound routing
  • Presence integration to increase caller satisfaction through improved agent performance

With Cisco Unified Contact Center Enterprise, you can smoothly integrate inbound and outbound applications with back-office and Internet events to provide a superior customer experience.

Product Support Services

Cisco Services can help you increase operational efficiency, lower support costs, and improve availability risk management.

Additional Resources

Cisco Unified Contact Center Enterprise Video Data Sheet

Viewing this video requires Adobe Flash Player 8 with JavaScript enabled.

Get the Flash Player