Customer Collaboration (Contact Center)
All Supported Customer Collaboration Products
A-Z
- Agent Desktop
- Computer Telephony Integration Option
- Enterprise Chat and Email
- Finesse
- MediaSense
- Outbound Option
- Packaged Contact Center Enterprise (CCE)
- Remote Expert Manager (REM) Support Announcement
- Remote Expert Mobile
- SocialMiner
- Unified Call Studio
- Unified Contact Center Enterprise
- Unified Contact Center Express
- Unified Contact Center Hosted
- Unified Contact Center Management Portal
- Unified CRM Connector
- Unified Customer Voice Portal
- Unified E-Mail Interaction Manager
- Unified Expert Advisor
- Unified Intelligence Center
- Unified Intelligent Contact Management Enterprise
- Unified IP Interactive Voice Response (IVR)
- Unified Web Interaction Manager
- Unified Workforce Optimization
- Virtualized Voice Browser
- Related: See all Unified Communications, Conferencing, and Collaboration Endpoints products
End-of-Support Date Milestones
End-of-Support Date
Cisco Product
30 June 2015
30 November 2016
30 November 2017
31 July 2018
31 July 2018
29 February 2020
29 February 2020
31 October 2020
The above products will no longer be supported by Cisco upon reaching the end-of-support date. They will be removed from the Cisco Support site two years after the end-of-support date.
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