Cisco Unified Customer Voice Portal
| Overview | Product Overview |
|---|---|
| Status | Available Order |
| Series Release Date | Pre-1999 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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- Unified Customer Voice Portal 10.5(1)
Status: End of Support | End-of-Support Date: 31-Jul-2021
- Unified Customer Voice Portal 11.0(1)
Status: End of Support | End-of-Support Date: 30-Apr-2021
- Unified Customer Voice Portal 11.5(1)
Status: End of Support | End-of-Support Date: 31-Oct-2021
- Unified Customer Voice Portal 11.6(1)
Status: Not Orderable | End-of-Support Date: 30-Sep-2023
- Unified Customer Voice Portal 12.0(1)
Status: Available | Release Date: 11-Jan-2019
- Unified Customer Voice Portal 12.5(1)
Status: Available | Release Date: 21-Jan-2020
- Unified Customer Voice Portal 12.6(1)
Status: Available | Release Date: 10-May-2021
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Latest Security Notices
- 29-Mar-2022
- 21-Jul-2021
- 03-May-2020
- 21-Feb-2019
- 24-Jan-2019
- 21-Feb-2018
- 17-Jan-2018
- 21-Nov-2017
- 20-Sep-2017
- 11-Jan-2017
Document Categories
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Data Sheets and Product Information
- Cisco Unified Customer Voice Portal 12.5 Data Sheet
- Cisco Unified Customer Voice Portal 12.0 Data Sheet
- Cisco Unified Customer Voice Portal 11.6 Data Sheet
- Cisco Unified Customer Voice Portal 11.5 Data Sheet
- Cisco Unified Customer Voice Portal 10.5 Data Sheet
Data Sheets
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
End-of-Life and End-of-Sale Notices
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Security Notices
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Cisco Customer Voice Portal Downloads
- Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required
- Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change
- Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand
- Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
Field Notices
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco Unified Customer Voice Portal 10.5(1)
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Contact Center Solution Release Notes (for all other releases)
Release Notes
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Reference
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.5(1)
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Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Unified Customer Voice Portal 10.5(1)
Documentation Roadmaps
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Cisco Unified Customer Voice Portal
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Open Source for Cisco Unified Customer Voice Portal
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1)
- Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1)
Licensing Information
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Cisco Unified Customer Voice Portal 10.5(1)
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Contact Center Solution Compatibility Matrix Wiki 11.5(1)
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Contact Center Solution Compatibility Matrix Wiki (from 11.0 forward)
Technical References
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Design
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Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Unified Customer Voice Portal 10.5(1)
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Contact Center Solution Design Guides (from 11.5 forward)
Design Guides
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Install and Upgrade
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
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Cisco Unified Customer Voice Portal 11.5(1)
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Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Unified Customer Voice Portal 10.5(1)
Install and Upgrade Guides
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Cisco Unified Customer Voice Portal 12.5(1)
Install and Upgrade TechNotes
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Configuration
- Configure Google Dialogflow ES to Improve Speech Recognition for CCE VA Implementation
- Secure JMX Communication Between CVP OAMP and CVP Components with Mutual Authentication
- Configure CVP Customer Virtual Assistant (CVA)
- Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0
- Configure Say it Smart with Cisco CVP
- Configure Third Party Web Server Certificates for CVP Webservices
- Generate Certificate Authority (CA) Signed Certificate In CVP Call Server For SIP Transport Layer Security (TLS)
- GUI Client for CVP Reporting Database
- How to Collect Heap Dump and Thread dump from CVP VXML Server
- Configure Nuance TTS and ASR for Cisco Unified Contact Center Enterprise (UCCE)
- Configure CVP and IPIVR in a Dual Independant VRU Setup
- CUCM Network based Recording for Mobile Agents
- Create an Alias for CVP Reporting Server DB Instance Name
- How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP)
- Configure CA Signed Certificate on CVP Server for HTTPS Web Access
Configuration Examples and TechNotes
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Administration Guide for Cisco Unified Customer Voice Portal 12.6(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
Configuration Guides
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Feature Guides
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
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Cisco Unified Customer Voice Portal 11.5(1)
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Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Unified Customer Voice Portal 10.5(1)
Programming Guides
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Maintain and Operate
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
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Cisco Unified Customer Voice Portal 11.5(1)
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Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Unified Customer Voice Portal 10.5(1)
End-User Guides
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
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Cisco Unified Customer Voice Portal 11.5(1)
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Cisco Unified Customer Voice Portal 11.0(1)
Maintain and Operate Guides
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Cisco Unified Customer Voice Portal 11.6(1)
Maintain and Operate TechNotes
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Troubleshooting
- Set Traces and Collect Logs in CCE
- Configure and Troubleshoot CVP SIP Heartbeats
- Troubleshoot CVP Server Not Reachable Due to IP Address Change
- Troubleshoot CVP VXML Server Memory Issues with Jconsole
- Understand Cisco Voice Portal Courtesy Callback Status Information
- Automate CVP Certificate Commands
- Troubleshoot CVP OAMP Page 404 Error
- Troubleshoot VVB PlayMedia Skip and DTMF Buffer
- CVP & VVB Java, Tomcat, and Informix Default Versions and Upgrade Procedures
- Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal
- Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table
- Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error
- Troubleshoot CVP Customer Virtual Assistant (CVA)
- Troubleshoot Agent Targeting Rules in Cisco UCCE
- Troubleshoot VXML Server Startup Issues After Installing Customer Voice Portal 11.6(1) ES 7
Troubleshooting TechNotes
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Literature
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Cisco Unified Customer Voice Portal
Presentations
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