Cisco Unified Customer Voice Portal

Data Sheets and Product Information

Data Sheets

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 13-Aug-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016
• Cisco Unified Customer Voice Portal 10.5 Data Sheet 23-May-2014

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016

Q&A

• How to Limit or Purge CVP Call Server and VXML Server Logs 24-Oct-2019

Security Notices

Field Notices

• Cisco Customer Voice Portal Downloads

  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required 19-Feb-2009
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change 04-Mar-2008
  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand 05-Sep-2007
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent 31-Jul-2007
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Security Advisories, Responses and Notices

• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Release and Compatibility

Release Notes

• Cisco Unified Customer Voice Portal 10.5(1)

  • Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1) 12-Mar-2015

• Cisco Unified Customer Voice Portal 10.0(1)

  • Release Notes for Cisco Unified Customer Voice Portal Release 10.0(1) 29-Nov-2013
  • Cisco Internet Service Node (ISN) Release 2.1 Release Notes 02-Nov-2007 (PDF - 353 KB)

• Contact Center Solution Release Notes (for all other releases)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solutions 04-Feb-2015
  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center 11-Jun-2015
  • Release Notes for Cisco Unified Contact Center Enterprise Solutions 26-Jan-2015

Reference

Documentation Roadmaps

• Cisco Unified Customer Voice Portal 12.6(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(1) 24-May-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.0(1) 27-Aug-2015

• Cisco Unified Customer Voice Portal 10.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 10.5(1) 29-Sep-2017

Licensing Information

• Cisco Unified Customer Voice Portal

  • Open Source Licensing Information for Cisco Unified Customer Voice Portal after Release 12.0

• Open Source for Cisco Unified Customer Voice Portal

  • Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019
  • Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017
  • Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016
  • Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015
  • Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020
  • Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) 22-Dec-2013

Technical References

• Cisco Unified Customer Voice Portal 10.5(1)

  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 07-Apr-2016
  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 18-Jun-2014

• Cisco Unified Customer Voice Portal 10.0(1)

  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.0(1) 23-Jun-2016
  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal, Release 10.0(1) 13-Jan-2016
  • Cisco Internet Service Node (ISN) Software Release 2.1(0) Bill of Materials 14-Nov-2007 (PDF - 197 KB)

• Contact Center Solution Compatibility Matrix Wiki 11.5(1)

  • Unified CCE Solution Compatibility Matrix for 11.5(1)

• Contact Center Solution Compatibility Matrix Wiki (from 11.0 forward)

  • Unified CCE Solution Compatibility Matrix for 11.0(x)

Design

Design Guides

• Cisco Unified Customer Voice Portal 11.0(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 06-Apr-2016

• Cisco Unified Customer Voice Portal 10.5(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 31-Mar-2016

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Unified Customer Voice Portal Design Guide, Release 10.0(1) 21-Jun-2016

• Contact Center Solution Design Guides (from 11.5 forward)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise 11-Sep-2015
  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center 30-Aug-2017
  • Solution Design Guide for Cisco Unified Contact Center Enterprise 03-Feb-2015

Install and Upgrade

Install and Upgrade Guides

• Cisco Unified Customer Voice Portal 12.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 21-Apr-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 27-Nov-2018

• Cisco Unified Customer Voice Portal 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 27-Jun-2016

• Cisco Unified Customer Voice Portal 10.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 27-Jun-2016

• Cisco Unified Customer Voice Portal 10.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.0(1) 27-Jun-2016
  • Cisco Internet Service Node (ISN) Release 2.1 Installation Guide 02-Nov-2007 (PDF - 1 MB)

Configuration

Configuration Examples and TechNotes

• Secure JMX Communication Between CVP OAMP and CVP Components with Mutual Authentication 17-Dec-2020
• Configure CVP Customer Virtual Assistant (CVA) 24-Jul-2020
• Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0 23-Jul-2020
• Configure Say it Smart with Cisco CVP 21-Jul-2020
• Configure Third Party Web Server Certificates for CVP Webservices 25-Jul-2019
• Generate Certificate Authority (CA) Signed Certificate In CVP Call Server For SIP Transport Layer Security (TLS) 25-Jul-2019
• GUI Client for CVP Reporting Database 11-Mar-2019
• How to Collect Heap Dump and Thread dump from CVP VXML Server 27-Nov-2018
• Configure Nuance TTS and ASR for Cisco Unified Contact Center Enterprise (UCCE) 28-Aug-2018
• Configure CVP and IPIVR in a Dual Independant VRU Setup 29-May-2018
• CUCM Network based Recording for Mobile Agents 09-Apr-2018
• Create an Alias for CVP Reporting Server DB Instance Name 05-Dec-2017
• How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP) 19-Oct-2017
• Configure CA Signed Certificate on CVP Server for HTTPS Web Access 14-Feb-2017
• CVP Default Media Server Configuration for Failover 20-Jan-2017

Configuration Guides

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 07-May-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 25-Apr-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020
• Administration Guide for Cisco Unified Customer Voice Portal 12.6(1) 06-Feb-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Cisco Internet Service Node (ISN) Release 2.1 Configuration and Administration Guide 15-Feb-2018 (PDF - 5 MB)
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 26-Sep-2017
• Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Feature Guides

• Cisco Unified Customer Voice Portal 11.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Release 2.1 Product Description 02-Nov-2007 (PDF - 1 MB)

Programming Guides

• Cisco Unified Customer Voice Portal 12.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(1) 22-Apr-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 21-Apr-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 18-Aug-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1) 10-Aug-2016
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.0(1) 27-Aug-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.0(1) 27-Aug-2015

• Cisco Unified Customer Voice Portal 10.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.5(1) 22-Jul-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.5(1) 18-Sep-2014

• Cisco Unified Customer Voice Portal 10.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.0(1) 22-Jul-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.0(1) 29-Nov-2013

Maintain and Operate

End-User Guides

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 26-Aug-2020
• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.6(1) 22-Apr-2020
• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 29-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
• Operations Guide for Cisco Unified Customer Voice Portal 10.0(1) 14-Feb-2018 (PDF - 2 MB)
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Maintain and Operate Guides

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 27-Aug-2015

Maintain and Operate TechNotes

• Cisco Unified Customer Voice Portal 11.6(1)

  • Troubleshoot VXML Application Rest Element Fetch Timeouts resulting in BadFetch Errors 08-Oct-2019
• CVP Servers and Call Studio JRE/Java Support, Compatibility, Upgrade Policy, and Files 25-Mar-2015

Troubleshooting

Support FAQ

• How to View Context Service Account POD Statistics on OAMP 03-Jul-2018

Troubleshooting TechNotes

• Troubleshoot VVB PlayMedia Skip and DTMF Buffer 02-Feb-2021
• CVP & VVB Java, Tomcat and Informix Default Versions and Upgrade Procedures 02-Dec-2020
• Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal 22-Jul-2020
• Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table 21-Jul-2020
• Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error 01-Jun-2020
• Troubleshoot CVP Customer Virtual Assistant (CVA) 29-May-2020
• Troubleshoot Agent Targeting Rules in Cisco UCCE 22-Oct-2019
• Troubleshoot VXML Server Startup Issues After Installing Customer Voice Portal 11.6(1) ES 7 25-Jul-2019
• Configure Agent State and Call Requeue after CVP RNA 19-Jul-2019
• Torubleshoot CVP VXML Server Memory Issues with Jconsole 16-Jul-2019
• Troubleshoot CVP VXML Server 19-Jun-2019
• How to Enable TLS 1.2 on Different Interfaces of CVP VXML Server 19-Jun-2019
• Troubleshoot CVP VXML Server Out of Memory Error 08-May-2019
• Understand How CVP Error Call Flow Works 08-May-2019
• Troubleshoot Cisco CVP OAMP 08-May-2019

Literature

Presentations

• Cisco Unified Customer Voice Portal

  • Reduce Costs, Queue Calls at the Network Edge (Flash Demo)