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End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0

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Updated:January 25, 2021

Available Languages

Download Options

  • PDF
    (459.7 KB)
    View with Adobe Reader on a variety of devices
Updated:January 25, 2021

Table of Contents

 

 

Overview

EOL13640

Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0. The last day to order the affected product(s) is April 23, 2021 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

This end-of-life announcement includes the 12.0 components bundled in the products: CCEH-MEDIA120-K9, ICMEH-MEDIA120-K9, ICMEH-V120-K9-UPG=, HCS-CC-MEDIA-120, and HCS-CC-PUT-120=.

These components are:

      Cisco Finesse 12.0

      Cisco SocialMiner 12.0

      Cisco Enterprise Chat and Email (ECE) 12.0

      Cisco Unified Intelligence Center (CUIC) 12.0

      Cisco Unified Customer Voice Portal (CVP) 12.0

      Cisco Virtualized Voice Browser (VVB) 12.0

      Cisco Unified Contact Center Management Portal (CCMP) 12.0

      Cisco Unified Contact Center Domain Manager (CCDM) 12.0

      Cisco Computer Telephony Integration Object Server (CTIOS) 12.0

Customers using Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, or Cisco Unified Intelligent Contact Management Enterprise 12.0 are encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC).

The link to the ordering guide for the subscription is below.

Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf

End-of-life milestones

Table 1.      End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

January 23, 2021

End-of-Sale Date :
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

April 23, 2021

Last Ship Date :
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 15, 2021

End of SW Maintenance Releases Date :
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

April 23, 2022

End of Service Contract Renewal Date :
App SW

The last date to extend or renew a service contract for the product.

July 20, 2023

Last Date of Support :
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

April 30, 2024

HW = Hardware     OS SW = Operating System Software  App. SW = Application Software  

Product part numbers

Table 2.      Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCE-PAC-AGENT

CCE Packaged Agent v12.0 and prior releases

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-CVP-LIC-12

CVP Server and Port License PAKs v12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-CVP-STU-12

Call Studio 12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-M1-V12.X

Packaged CCE Version 12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-V12.0

CCE Version Selector 12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-MEDIA120-K9

Media Kit for Unified CC Enterprise 12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUIC-V-LAB-PAK

Licensing PAK For Lab System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-BNDL-NFR

CVP 12.x UC NFR Media and Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-CC-150=

CVP 12.x Call Director (includes Software) - 150 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-CC-300=

CVP 12.x Call Director (includes Software) - 300 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-CC-600=

CVP 12.x Call Director (includes Software) - 600 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-CC-850=

CVP 12.x Call Director (includes Software) - 850 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-EVAL=

CVP 12.x Evaluation License (90 Day Expiry)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-MEDIA=

CVP 12 Media Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-NFR-PAK

CVP 12 NFR PAK License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-NFR=

CVP 12.x Not-For-Resale

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-NPS-PAK

CVP 12 NPS PAK License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-NPS=

CVP 12.x Not-for-production system

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-PRD-UP=

CVP 12.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-RPT-PRE

CVP 12.x Report System - Premium

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-RPT-PRE=

CVP 12.x Report System - Premium

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12-SERVER-SW

CVP 12.0 Server Software

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12.X

CVP Configuration 12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-FEAT-U-PT

CVP 12.x Feature Upgrade Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-FEAT-UPG

CVP 12.x CVP QT or IPIVR migration to CVP 12.x E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-PTS

CVP 12.x Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-PTS-TOTAL

CVP 12.0 Total No PT - Auto Gen value

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-RED-ADD

CVP 12.x Additional Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-REDPT

CVP 12.x Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-12-NFR

CVP 12.0 Studio Lic for NFR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-12-PRD-UP=

CVP Studio 12.x Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-12=

CVP 12.0 Studio

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-VVB-12-SW

VVB 12.X Server Software [Security Enabled]

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-VVB-12-SW-XU

VVB 12.X Server Software [Security Disabled]

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MEDIA-120

HCS-CC Upgrade Contact Center 12.0 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-120=

HCS-CC Upgrade Contact Center 12.0 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-CTITOOLKIT

CTI Toolkit for Regular ICM Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T1-L

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 1

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T2-L

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 2

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T3-L

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 3

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T4-L

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 4

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-02

ICM ENTERPRISE ASPECT CALL CENTER PG

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-03

ICM ENTERPRISE ASPECT CONTACT SERVER PG

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-04

ICM ENTERPRISE AVAYA CMS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-05

ICM ENTERPRISE AVAYA CMS-LESS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-11

ICM ENTERPRISE NORTEL SYMPOSIUM PG (INCLUDES AAS)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T1

Regular ICM Agent Licenses - Tier 1

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T2

Regular ICM Agent Licenses - Tier 2

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T3

Regular ICM Agent Licenses - Tier 3

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T4

Regular ICM Agent Licenses - Tier 4

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-V12.0

ICM V12.0 Version Selector

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMEH-MEDIA120-K9

Media Kit for Unified ICM Enterprise 12.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMEH-V120-K9-UPG=

ICM SW Upgrade to 12.0 for SWSS Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-DIALPORT-L

IPCC ENTERPRISE OUTBOUND DIALER PORT v12 and earlier

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT v12.0 and earlier

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-SVR

UCC Enterprise Server License for v12 or prior releases

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-CUIC-TRIAL

License for Cisco Unified Intelligence Center Trial(Temporar

There is currently no replacement product available for this product.

-

-

CCEH-V120-K9-UPG=

UCCE SW Upgrade to 12.0 for SWSS Customers

There is currently no replacement product available for this product.

-

-

CUIC-NPS

Non-production SKUS for Cisco Unified Intelligence Center

There is currently no replacement product available for this product.

-

-

CUIC-TRIAL-PAK

Intelligence Center Trial License PAK

There is currently no replacement product available for this product.

-

-

CUIC-V-TRIAL-PAK

Licensing PAK For CUIC Trial System - UCS or MCS

There is currently no replacement product available for this product.

-

-

 

Product migration options

Customers using Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, or Cisco Unified Intelligent Contact Management Enterprise 12.0 are encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC).

The link to the ordering guide for the subscription is below. Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf 

Service prices for Cisco products are subject to change after the product End of Sale date.

For more information

For more information about the Cisco End-of-Life Policy, go to http://www.cisco.com/en/US/products/products_end-of-life_policy.html

For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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