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EOL13640
Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0. The last day to order the affected product(s) is April 23, 2021 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
This end-of-life announcement includes the 12.0 components bundled in the products: CCEH-MEDIA120-K9, ICMEH-MEDIA120-K9, ICMEH-V120-K9-UPG=, HCS-CC-MEDIA-120, and HCS-CC-PUT-120=.
These components are:
● Cisco Finesse 12.0
● Cisco SocialMiner 12.0
● Cisco Enterprise Chat and Email (ECE) 12.0
● Cisco Unified Intelligence Center (CUIC) 12.0
● Cisco Unified Customer Voice Portal (CVP) 12.0
● Cisco Virtualized Voice Browser (VVB) 12.0
● Cisco Unified Contact Center Management Portal (CCMP) 12.0
● Cisco Unified Contact Center Domain Manager (CCDM) 12.0
● Cisco Computer Telephony Integration Object Server (CTIOS) 12.0
Customers using Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, or Cisco Unified Intelligent Contact Management Enterprise 12.0 are encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC).
The link to the ordering guide for the subscription is below.
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date : |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| Last Ship Date : |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
May 15, 2021 |
| End of SW Maintenance Releases Date : |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
April 23, 2022 |
| End of Service Contract Renewal Date : |
The last date to extend or renew a service contract for the product. |
July 20, 2023 |
| Last Date of Support : |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
April 30, 2024 |
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CCE-PAC-AGENT |
CCE Packaged Agent v12.0 and prior releases |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-CVP-LIC-12 |
CVP Server and Port License PAKs v12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-CVP-STU-12 |
Call Studio 12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-M1-V12.X |
Packaged CCE Version 12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-V12.0 |
CCE Version Selector 12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-MEDIA120-K9 |
Media Kit for Unified CC Enterprise 12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CUIC-V-LAB-PAK |
Licensing PAK For Lab System |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-BNDL-NFR |
CVP 12.x UC NFR Media and Server License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-CC-150= |
CVP 12.x Call Director (includes Software) - 150 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-CC-300= |
CVP 12.x Call Director (includes Software) - 300 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-CC-600= |
CVP 12.x Call Director (includes Software) - 600 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-CC-850= |
CVP 12.x Call Director (includes Software) - 850 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-EVAL= |
CVP 12.x Evaluation License (90 Day Expiry) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-MEDIA= |
CVP 12 Media Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-NFR-PAK |
CVP 12 NFR PAK License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-NFR= |
CVP 12.x Not-For-Resale |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-NPS-PAK |
CVP 12 NPS PAK License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-NPS= |
CVP 12.x Not-for-production system |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-PRD-UP= |
CVP 12.0 Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-RPT-PRE |
CVP 12.x Report System - Premium |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-RPT-PRE= |
CVP 12.x Report System - Premium |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12-SERVER-SW |
CVP 12.0 Server Software |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12.X |
CVP Configuration 12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-FEAT-U-PT |
CVP 12.x Feature Upgrade Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-FEAT-UPG |
CVP 12.x CVP QT or IPIVR migration to CVP 12.x E Delivery |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-PTS |
CVP 12.x Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-PTS-TOTAL |
CVP 12.0 Total No PT - Auto Gen value |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-RED-ADD |
CVP 12.x Additional Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-REDPT |
CVP 12.x Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-12-NFR |
CVP 12.0 Studio Lic for NFR |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-12-PRD-UP= |
CVP Studio 12.x Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-12= |
CVP 12.0 Studio |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-VVB-12-SW |
VVB 12.X Server Software [Security Enabled] |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-VVB-12-SW-XU |
VVB 12.X Server Software [Security Disabled] |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-MEDIA-120 |
HCS-CC Upgrade Contact Center 12.0 Upgrade Media Set |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-PUT-120= |
HCS-CC Upgrade Contact Center 12.0 Upgrade Media Set |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-CTITOOLKIT |
CTI Toolkit for Regular ICM Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-IVRPRT-T1-L |
ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 1 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-IVRPRT-T2-L |
ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 2 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-IVRPRT-T3-L |
ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 3 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-IVRPRT-T4-L |
ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 4 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-02 |
ICM ENTERPRISE ASPECT CALL CENTER PG |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-03 |
ICM ENTERPRISE ASPECT CONTACT SERVER PG |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-04 |
ICM ENTERPRISE AVAYA CMS PG |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-05 |
ICM ENTERPRISE AVAYA CMS-LESS PG |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-11 |
ICM ENTERPRISE NORTEL SYMPOSIUM PG (INCLUDES AAS) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-REGAGT-T1 |
Regular ICM Agent Licenses - Tier 1 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-REGAGT-T2 |
Regular ICM Agent Licenses - Tier 2 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-REGAGT-T3 |
Regular ICM Agent Licenses - Tier 3 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-REGAGT-T4 |
Regular ICM Agent Licenses - Tier 4 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-V12.0 |
ICM V12.0 Version Selector |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMEH-MEDIA120-K9 |
Media Kit for Unified ICM Enterprise 12.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMEH-V120-K9-UPG= |
ICM SW Upgrade to 12.0 for SWSS Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-DIALPORT-L |
IPCC ENTERPRISE OUTBOUND DIALER PORT v12 and earlier |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PREMAGT-L |
IPCC ENTERPRISE PREMIUM AGENT v12.0 and earlier |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-SVR |
UCC Enterprise Server License for v12 or prior releases |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-CUIC-TRIAL |
License for Cisco Unified Intelligence Center Trial(Temporar |
There is currently no replacement product available for this product. |
- |
- |
| CCEH-V120-K9-UPG= |
UCCE SW Upgrade to 12.0 for SWSS Customers |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-NPS |
Non-production SKUS for Cisco Unified Intelligence Center |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-TRIAL-PAK |
Intelligence Center Trial License PAK |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-V-TRIAL-PAK |
Licensing PAK For CUIC Trial System - UCS or MCS |
There is currently no replacement product available for this product. |
- |
- |
Customers using Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, or Cisco Unified Intelligent Contact Management Enterprise 12.0 are encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC).
The link to the ordering guide for the subscription is below. Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
Service prices for Cisco products are subject to change after the product End of Sale date.
For more information about the Cisco End-of-Life Policy, go to http://www.cisco.com/en/US/products/products_end-of-life_policy.html
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.