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End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers

End-of-Life Notice

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Updated:January 27, 2020

Available Languages

Download Options

  • PDF
    (288.3 KB)
    View with Adobe Reader on a variety of devices
Updated:January 27, 2020
 

 

Overview

EOL13291

Cisco announces the end-of-sale and end-of-life dates for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers. The last day to order the affected product(s) is July 26, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.        End-of-life milestones and dates for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

January 26, 2020

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

July 26, 2020

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 24, 2020

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 26, 2021

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 26, 2021

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

October 22, 2022

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 31, 2023

HW = Hardware       OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.        Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

IPCE-MARKETPRICE

Contact Center Enterprise Market Price Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

PCCE-MARKETPRICE

Contact Center Enterprise Market Price Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

PCCE-MP-AGT

Market Price CCE Packaged Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11XPT-MKTPRC

CVP 11.X Market Price Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11XRD-MKTPRC

CVP 11.x Market Price Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-MKTPRC

CVP 12.x Market Price Configuration

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12XPT-MKTPRC

CVP 12.X Market Price Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12XRD-MKTPRC

CVP 12.x Market Price Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-MKTPRC

CVP 11.x Market Price Configuration

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-MP-TLKTAGT

Market Price CCE Premium Finesse Agent License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Refer to the product specific sections in the Customer Contact Center Ordering Guide: https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/CCBUorderingguide.pdf.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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