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End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers

End-of-Life Notice

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Updated:July 30, 2019

Available Languages

Download Options

  • PDF
    (334.3 KB)
    View with Adobe Reader on a variety of devices
Updated:July 30, 2019
 

 

Overview

EOL13101

Cisco announces the end-of-sale and end-of-life dates for the Cisco Contact Center a la carte Migration and Upgrade offers. The last day to order the affected product(s) is January 27, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.             End-of-life milestones and dates for the Cisco Contact Center a la carte Migration and Upgrade offers

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

July 29, 2019

End-of-Sale Date
License

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

January 27, 2020

Last Ship Date
License

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

April 26, 2020

Product part numbers

Table 2.             Product part numbers affected by this announcement

End-of-sale product part number

Product description

Replacement product part number

Replacement product description

Additional information

CC-UPG-BUNDLE

Contact Center Enterprise Upgrade Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-CCX-ENH

Packaged CCE Agent license promo for CCX Enhanced Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-CCX-PRM

Packaged CCE Agent license promo for CCX Premium Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11PTSUPG

CVP 11.x Port License upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11REDPTSUPG

CVP 11.x Redundant Ports upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-CCSRVUP

CVP 11x Call Control Server Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-CCUPG

CVP 11.x Call Control Session Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-SRVUPG

CVP 11.x Server Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-STUUPG

Call Studio 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12PTSUPG

CVP 12.x Port License upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12REDPTSUPG

CVP 12.x Redundant Ports upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-CCSRVUP

CVP 12x Call Control Server Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-CCUPG

CVP 12.x Call Control Session Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-SRVUPG

CVP 12.x Server Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-12X-STUUPG

Call Studio 12.x Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-UPG

CVP Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-AGENTSUPG

UCC Enterprise Agent Licenses Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-CCXPRMPROMO

CC Enterprise Promotion for CC Express Premium Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-CTIPROMO

UCCE Migration Promotion for ICM Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-DIALPORTUPG

IPCC ENTERPRISE OUTBOUND DIALER PORT UPGRADE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PREMAGTUPG

IPCC ENTERPRISE PREMIUM AGENT UPGRADE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PROMOAGENTS-L

ICM to UCCE Promotion - UCCE Enterprise Agents

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PROMOAGTDSK-L

ICM to UCCE Promo - ICM Desktop to CCE Premium Agent License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PROMOAGTREG-L

ICM to UCCE Promo - ICM Regular to CCE Premium Agent License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-UPGENHAGT-L

IPCC ENTERPRISE UPGRADE FROM STANDARD TO ENHANCED AGENT

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-UPGPREMAGT-L

IPCC ENTERPRISE UPGRADE FROM ENHANCED TO PREMIUM AGENT

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Customer wanting to upgrade their contact center solution without a SWSS contract, or migrate between contact center solutions, such as ICM, CCX, PCCE, CCE, should consider migration to the Contact Center Flex Offer (A-FLEX-CC).

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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