End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0

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Updated:May 31, 2016
Document ID:1464749084257521

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EOL10962

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0. The last day to order the affected product(s) is November 30, 2016. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

This end-of-life announcement covers the 10.0 components bundled with the products whose part numbers are CCEH-MEDIA100-K9, CCEH-V100-K9-UPG=, ICMEH-MEDIA100-K9, and ICMEH-V100-K9-UPG=. These components are:

●   Cisco Computer Telephony Integration Object Server (CTIOS) 10.0

●   Cisco Agent Desktop (CAD) 10.0

●   Cisco Unified Customer Voice Portal (CVP) 10.0

●   Cisco Unified Intelligence Center (CUIC) 9.1.1

●   Cisco Unified Intelligence Center (CUIC) 10.0

●   Cisco Unified Contact Center Management Portal (CCMP) 10.0

●   Cisco Remote Silent Monitor (RSM) 10.0

●   Cisco SocialMiner 10.0

●   Cisco Finesse 10.0

Table 1.       End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

June 1, 2016

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

November 30, 2016

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

February 28, 2017

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

November 30, 2017

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

November 30, 2017

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

February 26, 2019

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

November 30, 2019
HW = Hardware     OS SW = Operating System Software App. SW = Application Software

Table 2.       Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCEH-FINESSE-SVR-L

Cisco Finesse Server SW HA Pair for CCE

There is currently no replacement product available for this product.

-

-

CCEH-MEDIA100-K9

Media Kit for Unified CC Enterprise and Hosted 10.0

CCEH-MEDIA110-K9

Media Kit for Unified CC Enterprise and Hosted 11.0

-

CCEH-V100-K9-UPG=

UCCE SW Upgrade to 10.0 for UCSS Customers

CCEH-V110-K9-UPG=

UCCE SW Upgrade to 11.0 for SWSS Customers

-

ICM-AGTRPT-L

Agent Reporting License

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-AGTVOC-T1-L

ICM Voice Agent License Tier 1 - 0 to 199

ICME-REGAGT-T1

Regular ICM Agent Licenses - Tier 1

-

ICM-AGTWEB-T200-L

ICM Web Collaboration Agent - 200 to 499

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-AWC

System Manager AW - Client

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-AWC=

System Manager AW - Client

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-GTWSQL-L

SQL Server Gateway License

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-HDSSVR

Historical Database Svr Add on

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-HDSSVR=

Historical Database Svr Add on

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-ISECON-L

Internet Script Editor Connection License

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

ICM-NPSENT-EC

ICM Ent (includes Web Email) Non Prd Lab system

IPCE-NPSENT-EC

IPCC Enterprise Non-Production Suite End Customer

-

ICM-NPSNAM-CP

ICM Hosted Edition Non Production for Partners

IPCE-NPSENT-CP

IPCC Enterprise Non-Production Suite Channel Partner

-

ICM-NPSNAM-EC

ICM Hosted Non Prod System for Customers

IPCE-NPSENT-EC

IPCC Enterprise Non-Production Suite End Customer

-

ICM-PIM02

ACD PIM - Cisco Call Manager

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICM-PIM06

ACD PIM - Avaya Definity (ECS) G3

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICM-PIM13

ACD PIM - Nortel Symposium

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICM-PIM19

ACD PIM - Aspect Contact Server

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICM-PIMIVR-L

IVR PIM License

IVR-11-SS-UPG

IVR 11.0 Upgrade IP IVR (Single Server) License Only

-

ICM-PIMIVR-LC

IVR PIM License Certificate

IVR-11-SS-UPG

IVR 11.0 Upgrade IP IVR (Single Server) License Only

-

ICM-PIMIVRADD-L

IVR PIM Addon License

IVR-11-ADD-K9

IVR 11.0 ADD-ON IP IVR

-

ICM-SVRBASE-NT

ICM Base Server on Windows NT

IPCE-SVR

UCC Enterprise Server License

-

ICM-SVRRDNT-L

Remote ICM Server Redundancy

IPCE-SVR

UCC Enterprise Server License

-

ICME-ARIAASTRA

AASTRA ARI

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-ARII3

I3 ARI

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-ARSAGT-GNRIC

ICM ENTERPRISE ARS AGENT – GENERIC

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

ICME-ARSAGT-I3

ICM ENTERPRISE ARS AGENT - I3

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

ICME-ARSAGT-POINT

ICM ENTERPRISE ARS AGENT – POINTSPAN

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

ICME-EMAILKIT

MEDIAKIT EMAIL SERVER

ICMEH-MEDIA110-K9

Media Kit for Unified ICM Enterprise and Hosted 11.0

-

ICME-ERSAGT

ICM ENTERPRISE ERS AGENT

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

ICME-ERSAGT-GNRIC

ICM ENTERPRISE ERS AGENT – GENERIC

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

ICME-ERSAGT-POINT

ICM ENTERPRISE ERS AGENT – POINTSPAN

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

ICME-MEDIAKIT

ICM ENTERPRISE MEDIAKITS

ICMEH-MEDIA110-K9

Media Kit for Unified ICM Enterprise and Hosted 11.0

-

ICME-PG-ARS

ICM ENTERPRISE ARS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-PG-ARS-GNRIC

ICM ENTERPRISE GENERIC ARS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-PG-ARS-POINT

ICM ENTERPRISE AASTRA POINTSPAN ARS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-PG-ERS

ICM ENTERPRISE ERS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-PG-ERS-GNRIC

ICM ENTERPRISE GENERIC ERS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICME-PG-ERS-POINT

ICM ENTERPRISE AASTRA POINTSPAN ERS PG

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a supported PG: ICME-PG-xx

ICMEH-MEDIA100-K9

Media Kit for Unified ICM Enterprise and Hosted 10.0

ICMEH-MEDIA110-K9

Media Kit for Unified ICM Enterprise and Hosted 11.0

-

ICMEH-V100-K9-UPG=

ICM SW Upgrade to 10.0 for UCSS Customers

ICMEH-V110-K9-UPG=

ICM SW Upgrade to 11.0 for SWSS Customers

-

ICS-10002

NAM Server Package with NIC

There is currently no replacement product available for this product.

-

-

ICS-12000

Advanced Services ICM Server

There is currently no replacement product available for this product.

-

-

ICS-13001

Multi-customer WebView II Server

CCEH-CUIC-PREM

License for Cisco Unified Intelligence Center Premium

-

ICS-20220

CTI Siebel Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a B+S CRM Connector from Solutions+

ICS-20230

Enterprise Agent

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPC-AGENT-LC=

IPCC Agent

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPC-AGTCTD-BUND-L

24 Cisco Toolkit Desktop, 1 Cisco Toolkit Supervisor Bundle

There is currently no replacement product available for this product.

-

-

IPC-AGTCTD-L

Cisco Toolkit Desktop For IPCC License

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Regular Agent: ICME-REGAGT-Tx

IPC-AGTWEB-L

IPCC Web Collaboration Agent License

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPC-SUPCSD-L

Cisco Supervisor Desktop For IPCC License

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPC-SUPCTS-L

Cisco Toolkit Supervisor For IPCC License

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPC-SVR

IPCC Server

IPCE-SVR

UCC Enterprise Server License

-

IPC-SVRRDNT-L

ICM Server For IPCC Redundancy Option License

IPCE-SVR

UCC Enterprise Server License

-

IPC-SVRRDNT-LC=

ICM Server For IPCC Redundancy Option License Certificate

IPCE-SVR

UCC Enterprise Server License

-

IPCE-CRM-LC

Cisco CRM Connector for IPCE Agent License Cert.

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a B+S CRM Connector from Solutions+

IPCE-CRM-M-LC

Cisco CRM Connector Migration Agent License Cert.

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a B+S CRM Connector from Solutions+

IPCE-CRMAGT-L

IPCC ENTERPRISE CRM AGENT LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a B+S CRM Connector from Solutions+

IPCE-CUIS

License Certificate for CUIS Options

CCEH-CUIC-PREM

License for Cisco Unified Intelligence Center Premium

-

IPCE-ENHAGT-L

IPCC ENTERPRISE ENHANCED AGENT

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-ENHAGTUPG

IPCC ENTERPRISE ENHANCED AGENT UPGRADE

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PARTNERAGT

IPCC Enterprise Standard Agent - Partner Agent Desktop

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PORTALAGT

Management Portal Use for Individual IPCE Agent

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PORTALAGT-L

License Certificate for Management Portal on Enterprise

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PORTALAGT=

Management Portal Use for Individual IPCE Agent

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PREMAGT-SPC-L

CC ENTERPRISE PREMIUM AGENT TeleTech Special

There is currently no replacement product available for this product.

-

-

IPCE-PREMCADAGTU

IPCC Enterprise Premium Agent - Cisco Agent Desktop

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PREMGENESAGT

IPCC ENTERPRISE PREMIUM AGENT - GENESYS INTEGRATION

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PREMIPHAGT

IPCC ENTERPRISE PREMIUM AGENT - IP PHONE AGENT

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-PREMTLKITAGT

IPCC ENTERPRISE PREMIUM AGENT - CISCO TOOLKIT AGENT

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-STDAGT-L

IPCC ENTERPRISE STANDARD AGENT

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

IPCE-STDAGTUPG

IPCC ENTERPRISE STANDARD AGENT UPGRADE

IPCE-PREMAGT-L

IPCC ENTERPRISE PREMIUM AGENT

-

NAM-HIPCCAGT-L

NAM Hosted IPCC Agent License

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Hosted Collaboration Solution for Contact Center (HCS-CC) configuration

NAM-HIPCCPAC

NAM Hosted Multi-Tenant IPCC Starter Pack

See the Product Migration Options section below for detailed information on replacing this product.

-

Migrate to a Hosted Collaboration Solution for Contact Center (HCS-CC) configuration

Product Migration Options

Customers are encouraged to migrate to the latest versions of Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management. Information about this product can be found at: http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-enterprise/index.html.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more Information about the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 11.0, visit http://www.cisco.com/go/cc, or contact your local account representative.

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

 

 

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