End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
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EOL7308
Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Customer Voice Portal Version 7.0. The last day to order the affected product(s) is May 20, 2011. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Customer Voice Portal Version 7.0
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
November 19, 2010 |
| End-of-Sale Date |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
May 20, 2011 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
August 18, 2011 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
May 19, 2012 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
May 19, 2012 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
August 15, 2013 |
| Last Date of Support: |
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
May 31, 2014 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CVP-7.X |
CVP 7.X Configuration |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-CC-150= |
CVP 7.0 Call Director (includes Software) - 150 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-CC-300= |
CVP 7.0 Call Director (includes Software) - 300 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-CC-600= |
CVP 7.0 Call Director (includes Software) - 600 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-CC-850= |
CVP 7.0 Call Director (includes Software) - 850 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-CC-PRD-UP= |
CVP 7.0 Call Director Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-DART-NFR= |
CVP 7.0 Not-For-Resale DART |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-DIST-NFR= |
CVP 7.0 Not-For-Resale DISTI |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-EVAL= |
CVP 7.0 Evaluation License (90 Day) and Media-Only/UPG |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-NPS= |
CVP 7.0 Not-for-production system |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-PRD-UP= |
CVP 7.0 Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-QT-PRD-UP= |
CVP 7.0 Queue and Transfer Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-RPT-PRE= |
CVP 70 Report System - Premium |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-RPT-STD= |
CVP 70 Report System - Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-70-SERVER-SW |
CVP 7.0 Server Software |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-EVAL-SRVR |
CVP 7.X Eval Call Server license |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-FEAT-U-PT |
CVP 7.X Feature Upgrade Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-FEAT-U-RED |
CVP 7.X Feature Upgrade Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-FEAT-UPG |
CVP 7.X CVP QT or IPIVR migration to CVP 7.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-M500-PT |
CVP 7.X Pt License Min 500 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-M500-REDPT |
CVP 7.X Minimum 500 Redundant Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-NFR-SVR-LIC |
CVP 7.X not-for-resale Call Server license |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-NPS-SVR-LIC |
CVP 7.X Not-for-production Call Server license |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-PTS |
CVP 7.X Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-PTS-TOTAL |
CVP 7.X Total Num Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-RED-ADD |
CVP 7.X Additional Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-7X-REDPT |
CVP 7.X Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
| CVP-STU-70-UE60= |
Call Studio 7.0 for CVP 7.0 and CVP Universal Edition 6.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
|
|
Product Migration Options
Customers are encouraged to migrate to Cisco Unified Customer Voice Portal Version 8.0 or 8.5. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Cisco Unified Customer Voice Portal Version 7.0 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco Unified Customer Voice Portal Version 8.0 or 8.5, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.
Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices
To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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