Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6

End-of-Life Notice

Available Languages

Download Options

  • PDF
    (472.4 KB)
    View with Adobe Reader on a variety of devices
Updated:March 12, 2020

Available Languages

Download Options

  • PDF
    (472.4 KB)
    View with Adobe Reader on a variety of devices
Updated:March 12, 2020
 

 

Overview

EOL13368

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6. The last day to order the affected product(s) is September 10, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

This end-of-life announcement includes the 11.6 components bundled in the products: CCEH-MEDIA116-K9, CCEH-V116-K9-UPG=, ICMEH-MEDIA116-K9, ICMEH-V116-K9-UPG=, HCS-CC-MEDIA-116, and HCS-CC-PUT-116=. These components are:

      Cisco Finesse 11.6

      Cisco SocialMiner 11.6

      Cisco Enterprise Chat and Email (ECE) 11.6

      Cisco Unified Intelligence Center (CUIC) 11.6

      Cisco Unified Customer Voice Portal (CVP) 11.6

      Cisco Virtualized Voice Browser (VVB) 11.6

      Cisco Unified Contact Center Management Portal (CCMP) 11.6

      Cisco Unified Contact Center Domain Manager (CCDM) 11.6

      Cisco Computer Telephony Integration Object Server (CTIOS) 11.6

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

March 12, 2020

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

September 10, 2020

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

December 9, 2020

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

September 10, 2021

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

September 10, 2021

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

December 7, 2022

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

September 30, 2023

HW = Hardware         OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CVP-11.X

CVP 11.x Configuration P Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-BNDL-NFR

CVP 11.0 UC NFR Media and SRVR LIC

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-CC-150=

CVP 11.0 Call Director (includes Software) - 150 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-CC-300=

CVP 11.0 Call Director (includes Software) - 300 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-CC-600=

CVP 11.0 Call Director (includes Software) - 600 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-CC-850=

CVP 11.0 Call Director (includes Software) - 850 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-EVAL=

CVP 11.0 Evaluation License (90 Day Expiry)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-MEDIA=

CVP 11 Media Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-NFR=

CVP 11.0 Not-For-Resale

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-NFR-PAK

CVP 11 NFR PAK License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-NPS=

CVP 11.0 Not-for-production system

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-NPS-PAK

CVP 11 NPS PAK License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-PRD-UP=

CVP 11.x Upgrade (with media for 11.0, 11.5, and 11.6)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-RPT-PRE

CVP 11.0 Report System - Premium

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-RPT-PRE=

CVP 11.0 Report System - Premium

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11-SERVER-SW

CVP 11.0 Server Software (with media for 11.0 and 11.5)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-FEAT-UPG

CVP 11.x CVP QT or IPIVR migration to CVP 11.0 E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-FEAT-U-PT

CVP 11.x Feature Upgrade Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-FEAT-U-RED

CVP 11.x Feature Upgrade Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-PTS

CVP 11.x Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-PTS-TOTAL

CVP 11.x Total No PT - Auto Gen value

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-RED-ADD

CVP 11.x Additional Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-11X-REDPT

CVP 11.x Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-11=

CVP 11.0 Studio

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-11-EVAL

CVP 11.0 Studio Lic for EVAL

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-11-NFR

CVP 11.0 Studio Lic for NFR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-11-PRD-UP=

CVP Studio 11.x Upgrade (with media for 11.0, 11.5, and 11.6

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-VVB-11-SW

VVB 11.X Server Software [Security Enabled]

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-VVB-11-SW-XU

VVB 11.X Server Software [Security Disabled]

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MEDIA-116

HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-116=

HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-11U-M-M-PACK

CCX 10 to 11 UPGRADE - MediaSense 10 Port Audio Session

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-11U-R-R-S1

CCX 10 to 11 UPGRADE - Recording License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-10M-10-11=

CCX 10 to 11 UPGRADE - MS 10 Audio Port Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-REC-10-11=

CCX 10 to 11 UPGRADE - Recording License Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-MEDIA116-K9

Media Kit for Unified CC Enterprise 11.6

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-V116-K9-UPG=

UCCE SW Upgrade to 11.6 for SWSS Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-CVP-LIC-11

CVP Server and Port License PAKs for v11

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-CVP-STU-11

Call Studio 11.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-IVRPORT-2X

CVP IVR Total No PT - Auto Gen value (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-M1-V11.X

Packaged CCE Version 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-MIGRN=

CCE to PCCE Migration for 11.5 or later

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-V11.X

CCE Version Selector 11.X

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-BNT=

ICM Blind Network Transfer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-BNT

ICM Blind Network Transfer

There is currently no replacement product available for this product.

-

-

ICME-BNT-LC

ICM Blind Network Transfer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-BNT-LC=

ICM Blind Network Transfer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMEH-MEDIA116-K9

Media Kit for Unified ICM Enterprise 11.6

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMEH-V115-K9-UPG=

ICM SW Upgrade to 11.5 for SWSS Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMEH-V116-K9-UPG=

ICM SW Upgrade to 11.6 for SWSS Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-IPCCEE2=

IPCC GATEWAY FOR IPCC ENTERPRISE 2

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-IPCCEE2

IPCC GATEWAY FOR IPCC ENTERPRISE 2

There is currently no replacement product available for this product.

-

-

ICME-SIEBEL

Cisco Siebel Connector for Desktop Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-SIEBEL-LC

Cisco Siebel Conn. for Desktop Agent License Cert

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-LC

Regular ICM Agent License Certificate

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMH-ADV1CPS-LC

ICM HOSTED ADVANCED SERVICES THROUGHPUT LICENSE CERTIFICATE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-V11.6

ICM V11.6 Version Selector

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMH-NICMODMIN

ICM HOSTED NIC MODIFICATIONS - MINIMAL

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-ENHPROMO

CC Enterprise Promotion for CC Express Enhanced Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-ICMPROMO

IPCC Enterprise Promotion for ICM customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-MULTICHANNEL

CCE Multichannel Options

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PROMOSVR

ICM to UCCE Promotion - Enterprise Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-SM-V100-K9

Media kit for SocialMiner 10.0

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-V115-K9-UPG=

UCCE SW Upgrade to 11.5 for SWSS Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-HSTD-CC-VAGNT

HCS for Contact Center Voice Agent License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-AGENTS-LC

UCC Enterprise Agent Licenses

IPCE-GROUP

CCE Selection Group

-

IPCE-DIALPORT

IPCC ENTERPRISE OUTBOUND DIALER PORT Option

IPCE-GROUP

CCE Selection Group

-

Product migration options

Customers using Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, or Cisco Unified Intelligent Contact Management Enterprise 11.6 should upgrade to a later supported release using either their Cisco Software Support Service (SWSS) contract, or alternatively transition to a Cisco Collaboration Flex Plan Contact Center subscription.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

Learn more