The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL13736
Cisco announces the end-of-sale and end-of life dates for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center. The last day to order the affected product(s) is April 23, 2021. The last day to renew an existing subscription is April 23, 2022 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migrate to the latest version of the product Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC) .
The links to this ordering guide is below:
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
Table 1. End-of-Life Milestones and Dates for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date * |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| End of SW Maintenance Releases Date : |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
April 23, 2022 |
| End of Change/Renewal Date * : |
The last date to Renew an existing subscription. |
April 23, 2022 |
| Last Date of Support ** : |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
April 30, 2024 |
*The requested subscription start date needs to be on or before the End of Sale Date for new subscriptions, and on or before the End of Change/Renewal Date for subscription changes and renewals.
**The projected subscription term end date for new or changing subscriptions needs to be on or before the Last Date of Support.
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-HJEP-AGT12X |
Hosted HCS-CCE Premium Agent License v12.0 |
A-FLEX-HJEPAGT12.5 |
Hosted HCS-CCE Premium Agent License v12.5 |
- |
| A-FLEX-HJES-AGT12X |
Hosted HCS-CCE Standard Agent License v12.0 |
A-FLEX-HJESAGT12.5 |
Hosted HCS-CCE Standard Agent License v12.5 |
- |
| A-FLEX-01-12X-K9 |
On-Premises UCCE Standard Media Kit v12.0 |
A-FLEX-01-12.5-K9 |
On-Premises UCCE Standard Media Kit v12.5 |
- |
| A-FLEX-02-12X-K9 |
On-Premises UCCE Premium Media Kit v12.0 |
A-FLEX-02-12.5-K9 |
On-Premises UCCE Premium Media Kit v12.5 |
- |
| A-FLEX-03-12X-K9 |
On-Premises PCCE Standard Media Kit v12 |
A-FLEX-03-12.5-K9 |
On-Premises PCCE Standard Media Kit v12.5 |
- |
| A-FLEX-04-12X-K9 |
On-Premises PCCE Premium Media Kit v12.0 |
A-FLEX-04-12.5-K9 |
On-Premises PCCE Premium Media Kit v12.5 |
- |
| A-FLEX-06-12X-K9 |
VVB Security Enabled Media Kit v12.0 |
A-FLEX-06-12.5-K9 |
VVB Security Enabled Media Kit v12.5 |
- |
| A-FLEX-07-12X-K9 |
VVB Security Disabled Media Kit v12.0 |
A-FLEX-07-12.5-K9 |
VVB Security Disabled Media Kit v12.5 |
- |
| A-FLEX-CVP-RPT-12X |
CVP Report Server License v12.0 |
A-FLEX-CVPRPT-12.5 |
CVP Report Server License 12.5 |
- |
| A-FLEX-PJE-CVP-12X |
On-Prem UCCE Customer Voice Portal (CVP) Port License v12.0 |
A-FLEX-PJECVP-12.5 |
On-Prem UCCE Customer Voice Portal (CVP) Port License v12.5 |
- |
| A-FLEX-PJEP-AGT12X |
On-Premises UCCE Premium Agent License v12.0 |
A-FLEX-PJEPAGT12.5 |
On-Premises UCCE Premium Agent License v12.5 |
- |
| A-FLEX-PJES-AGT12X |
On-Premises UCCE Standard Agent License v12.0 |
A-FLEX-PJESAGT12.5 |
On-Premises UCCE Standard Agent License v12.5 |
- |
| A-FLEX-PJP-CVP-12X |
On-Prem PCCE Customer Voice Portal (CVP) Port License v12.0 |
A-FLEX-PJPCVP-12.5 |
On-Prem PCCE Customer Voice Portal (CVP) Port License v12.5 |
- |
| A-FLEX-PJPP-AGT12X |
On-Premises PCCE Premium Agent License v12.0 |
A-FLEX-PJPPAGT12.5 |
On-Premises PCCE Premium Agent License v12.5 |
- |
| A-FLEX-PJPS-AGT12X |
On-Premises PCCE Standard Agent License v12.0 |
A-FLEX-PJPSAGT12.5 |
On-Premises PCCE Standard Agent License v12.5 |
- |
Customers are encouraged to migrate to the latest version of the product Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC).
The links to this ordering guide is below:
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.