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Cisco Unified Contact Center Express

Improve productivity and customer experiences

Easy to deploy, manage, and utilize, Cisco Unified Contact Center Express (Unified CCX) delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents. This integrated and omnichannel solution is intended for both formal and informal contact centers in small to medium sized businesses to enterprise branch deployments.

Features

Desktops

Best-in-class agent and supervisor desktops supported with API for customization.

Choice of channels

Choice of channels for customers: inbound voice, outbound voice, outbound IVR, and digital channels.

Supervisor tools

Sophisticated supervisor tools including workforce optimization and reporting with live data.

Customer journey

Supports customer journeys using context service for better customer service and agent productivity.

Security

Secure platform built on SELinux, is TLS 1.2 ready, and provides advanced threat protection with Cisco Security.

Improve your results with services

Connect culture, process, and technology to bring the collaboration experience to life.

Resources

Support

Support & Downloads

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