Easy to deploy, manage, and utilize, Cisco Unified Contact Center Express (Unified CCX) delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents. This integrated and omnichannel solution is intended for both formal and informal contact centers in small to medium sized businesses to enterprise branch deployments.
Best-in-class agent and supervisor desktops supported with API for customization.
Choice of channels for customers: inbound voice, outbound voice, outbound IVR, and digital channels.
Sophisticated supervisor tools including workforce optimization and reporting with live data.
Supports customer journeys using context service for better customer service and agent productivity.
Secure platform built on SELinux, is TLS 1.2 ready, and provides advanced threat protection with Cisco Security.