Help create a next-generation contact center and deliver consistent mobile experiences with Cisco Services.
Prepare for new engagement models to improve customer satisfaction, lower cost per call, and increase first contact resolutions.
Customize your access policy to match roles and procedures of your team and get them training to maximize adoption and best practices.
Create the foundation for more effective client relationships and improved customer service with integrated contact center solutions.
Workforce management is one of the most vexing challenges an organization faces, says Advanced Services Senior Director Lowell Johnson. But it also presents one of the greatest opportunities. After all, people are our greatest assets.