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Build customer relationships

Help create a next-generation contact center and deliver consistent mobile experiences with Cisco Services.


Improve efficiency

Prepare for new engagement models to improve customer satisfaction, lower cost per call, and increase first contact resolutions.

Increase security

Customize your access policy to match roles and procedures of your team and get them training to maximize adoption and best practices.

Achieve success

Create the foundation for more effective client relationships and improved customer service with integrated contact center solutions.

Meet the experts

Fueled by people, not algorithms

Workforce management is one of the most vexing challenges an organization faces, says Advanced Services Senior Director Lowell Johnson. But it also presents one of the greatest opportunities. After all, people are our greatest assets.

Cisco services for Customer Care

Virtual expertise

Strengthen customer relationships and loyalty with a video-enabled mobile experience.

Contact center optimization

See the best ways to optimize your contact center investment. (PDF – 709 KB)

Optimization services

Maximize employee and customer engagements through collaborative technologies.

Managed services

Managed services for collaboration

Deliver a consistent, reliable, high quality collaboration experience for your end users.

Technical services

Unlock greater value from your IT investments. From product support to high-value services for software, multivendor solutions, and network environments, we will keep your new technology working simply, reliably, and securely.