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Cloud Contact Center Solutions

This global, scalable, flexible, cloud contact center portfolio has solutions for businesses of all sizes.

“Work from Home” with Webex Contact Center

Do you have an urgent need for a call center that enables you to quickly respond to unexpected customer inquiries due to COVID-19? Cisco has a rapidly deployable cloud contact center solution with remote agents and free PSTN for inbound calls for the first 90 days.

What is a cloud contact center?

Contact center software was once limited. But with the cloud, innovations in AI, ML, NLU, data analytics, and cognitive collaboration enable your contact center to thrive at cloud speed for business growth and competitive advantage.

Cloud contact center benefits

A cloud-based contact center can help your organization unlock higher levels of agility, flexibility, scalability, innovation, and customer success. But that’s just scratching the surface. Read our infographic to find out all the benefits of a cloud contact center.

What contact center business leaders are telling us

62 percent of contact center business leaders plan to implement a cloud contact center within the next 18 months.

Top three reasons to move to the cloud

  • Easier to manage and scale
  • Keep software current at all times
  • Continuous feature delivery of advanced capabilities

Top three business outcomes expected

  • Improved IT efficiency
  • Better customer experience
  • Enhanced agent productivity

Webex Contact Center

Cisco Webex Contact Center is a native cloud contact center solution for small and midsize businesses or enterprises. It is easy to deploy and manage, with integrated calling, collaboration, and enterprise-grade security.

Webex Contact Center Enterprise

Cisco Webex Contact Center Enterprise is for enterprises that need a feature-rich, highly secure cloud contact center solution that scales to tens of thousands of agents and has an extensive set of APIs for customization.

For partners

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Looking for a solution from a Cisco partner? Connect with our partner ecosystem.