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Cisco Webex Workforce Optimization

Empower supervisors to optimize agent performance

Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings.

Powerful suite of workforce optimization (WFO) applications

To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences.

Call recording, quality management

Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions.

Workforce Management (WFM)

Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback.

Workforce Analytics

Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue.

Contact center integration

Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.

Resources

Data sheets and literature