Webex Workforce Optimization provides integrated capabilities for team performance management to enhance all of our contact center product offerings.
To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences.
Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions.
Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback.
Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue.
Webex Workforce Optimization integrates directly with our cloud-based Webex Contact Center solutions, as well as our on-premises Cisco Contact Center portfolio to enhance and transform the supervisor experience and create a contact center of excellence.