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Cisco Unified Contact Center Express

Improve productivity and customer experiences

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center solution for up to 400 agents and IVR ports that’s easy to deploy and manage. This omni-channel solution is ideal for formal and informal small to medium sized contact centers.

Features

Desktops

Intuitive agent and supervisor experiences supported with API for customization.

Choice of channels

Choice of channels for customers: inbound voice, outbound voice, outbound IVR, and digital channels.

Supervisor tools

Sophisticated supervisor tools including workforce optimization and reporting with live data.

Customer journey

Enjoy a productive agent experience that provides contextual and personalized customer experiences.

Security

Our secure platform is built on SELinux, is TLS 1.2 ready, and provides advanced threat protection for your contact center.

Accelerate your results

Improve your ROI with Contact Center experts who can take your solution to the next level.

Support

Support & Downloads

All support information for

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