Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center solution for up to 400 agents and IVR ports that’s easy to deploy and manage. This omni-channel solution is ideal for formal and informal small to medium sized contact centers.
Intuitive agent and supervisor experiences supported with API for customization.
Choice of channels for customers: inbound voice, outbound voice, outbound IVR, and digital channels.
Sophisticated supervisor tools including workforce optimization and reporting with live data.
Enjoy a productive agent experience that provides contextual and personalized customer experiences.
Our secure platform is built on SELinux, is TLS 1.2 ready, and provides advanced threat protection for your contact center.