Collect CUCM Logs if RTMT Is Not Accessible or Available

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Updated:January 26, 2024
Document ID:211351

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    Introduction

    This document describes the procedure to collect the Cisco Unified Communication Manager (CUCM) logs from CLI.

    Background Information

    There are times where you must collect the CUCM traces in order to troubleshoot a specific issue and the Real Time Monitoring Tool (RTMT) access does not work.

    How to Collect Traces from CUCM if RTMT is not Accessible or Available

    Use these paths to get the logs via CUCM Secure Shell (SSH):

    Note: If traces are collected by CUCM root CLI log in, then replace: file get activelog with /var/log/active/.

    Note: Prior to log collection, ensure the external SFTP server is configured and accessible.

    ENTRY

    FILE SPECIFICATION

    Prog Logs

    file get activelog cm/trace/ccm/Proglogs/*.*

    file get activelog cm/trace/cti/Proglogs/*.*

    Service Manager

    file get activelog platform/log/servm*.log

    SNMP Main Agent

    file get activelog platform/snmp/snmpdm/*.*

    MIB2 Agent

    file get activelog platform/snmp/mib2agt/*.*

    Host Resources Agent

    file get activelog platform/snmp/hostagt/*.*

    System Application Agent

    file get activelog platform/snmp/sappagt/*.*

    Event Viewer-Application Log

    file get activelog syslog/CiscoSyslog*.*

    Event Viewer-System Log

    file get activelog syslog/messages.*

    Boot Logs

    file get activelog syslog/boot.*

    Install and Upgrade Logs

    file get install *

    SELinux Logs

    file get activelog platform/selinux_startup.log

    file get activelog syslog/security-diagnostics.tar.gz

    Cisco Tomcat Logs

    file get activelog tomcat/logs/catalina*.*

    file get activelog tomcat/logs/host-manager.*

    file get activelog tomcat/logs/admin.*

    file get activelog tomcat/logs/diagnostic-memory.*

    file get activelog tomcat/logs/diagnostic-info.*

    file get activelog tomcat/logs/localhost_access*.txt

    file get activelog tomcat/logs/manager.*

    file get activelog tomcat/logs/diagnostic-threads.*

    file get activelog tomcat/logs/*.hprof

    file get activelog tomcat/logs/localhost*.log

    Cisco Tomcat Security Logs

    file get activelog tomcat/logs/security/log4j/security*.*

    IPT Platform GUI Logs

    file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

    IPT Platform CertMgr Logs

    file get activelog platform/log/certMgmt*.log

    IPT Platform IPSecMgmt Logs

    file get activelog platform/log/ipsecMgmt*.log

    IPT Platform Cluster Manager Logs

    file get activelog platform/log/clustermgr*

    IPT Platform CLI Logs

    file get activelog platform/log/cli*.log

    IPT Platform CLI Created Reports

    Hardware: file get activelog platform/log/SystemReport-*.tgz

    Platform: file get activelog platform/log/platformConfig-*.tar

    SE Linux: file get activelog syslog/security-diagnostics.tar.gz

    IPT Platform RemoteSupport Logs

    file get activelog platform/log/getflag*

    file get activelog platform/log/create*

    file get activelog platform/log/remote*

    file get activelog platform/log/display*

    file get activelog platform/log/decoder*

    IPT Platform Cert Monitor Logs

    file get activelog platform/log/certm*.log

    Install File Signing

    file get activelog platform/log/authenticate*.*

    Cisco Bulk Provisioning Service

    file get activelog cm/trace/bps/log4j/bps.log

    Cisco TAPS Service

    Cisco CDR Agent

    file get activelog cm/trace/cdragent/log4j/cdragent.log

    Cisco DHCP Monitor Service

    file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log

    Cisco CallManager SNMP Service

    file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

    Cisco UXL Web Service

    file get activelog core/UXLService.*

    Cisco CTIManager

    file get activelog cm/trace/cti/sdl/SDL.txt

    Cisco CDR Repository Manager

    file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

    Cisco AXL Web Service

    file get activelog tomcat/logs/axl/log4j/axl.log

    Cisco User Data Services

    file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

    Self Provisioning IVR

    file get activelog core/PnPLauncher.*

    Cisco TAPS Service

    file get activelog cm/trace/taps/log4j/taps.log

    Cisco Dialed Number Analyzer Server

    file get activelog cm/trace/dnaserver/sdi/dna.txt

    Cisco Dialed Number Analyzer

    file get activelog tomcat/logs/dna/Results

    Cisco Directory Number Alias Sync

    file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log

    Cisco Intercluster Lookup Service

    file get activelog cm/trace/ils/sdl/SDL.*

    Cisco License Manager

    file get activelog cm/trace/userlicensing/log4j/userlicensing*.log

    file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

    file get activelog cm/trace/licensing/log4j/licenseclient*.log

    file get activelog tomcat/logs/licensing/log4j/licenseloader*.log

    Cisco Location Bandwidth Manager

    file get activelog cm/trace/lbm/sdl/SDL.*

    Cisco Extension Mobility

    file get activelog tomcat/logs/em/log4j/emservice.log

    Cisco Directory Number Alias Lookup

    file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log

    Cisco CallManager

    SDL: file get activelog cm/trace/ccm/sdl/SDL.*

    CallLog: file get activelog cm/trace/ccm/calllogs/calllogs_.txt

    Cisco IP Manager Assistant

    file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

    file get activelog tomcat/logs/ipma/log4j/service.log

    file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

    file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

    Cisco CAR Scheduler

    file get activelog cm/trace/carsch/log4j/carsch.log

    Cisco Extended Functions

    file get activelog cm/trace/cef/sdi/cef.txt

    Cisco CAR Web Service

    file get activelog tomcat/logs/car/log4j/car.log

    Cisco Trust Verification Service

    file get activelog cm/trace/tvs/sdi/tvs.txt

    Cisco CallManager Cisco IP Phone Services

    file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log

    Cisco WebDialer Web Service

    file get activelog tomcat/logs/webdialer/log4j/webdialer.log

    file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

    file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

    Cisco Unified Mobile Voice Access Service

    file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log

    Cisco IP Voice Media Streaming App

    file get activelog cm/trace/cms/sdi/cms.txt

    SOAP - Diagnostic Portal Database Service

    file get activelog tomcat/logs/dp/log4j/dp.log

    Cisco Tftp

    SDL: file get activelog cm/trace/ctftp/sdl/*

    SDI: file get activelog cm/trace/ctftp/sdi/ctftp.txt

    Cisco CTL Provider

    file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

    Cisco Certificate Authority Proxy Function

    file get activelog cm/trace/capf/sdi/capf.txt

    Cisco Audit Event Service

    file get activelog cm/trace/auditlog/sdi/audittrace.txt

    Cisco Messaging Interface

    file get activelog cm/trace/cmi/sdl

    file get activelog cm/trace/cmi/sdi/csumi.txt

    Cisco E911 Service

    file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log

    Cisco WebDialerRedirector Web Service

    file get activelog tomcat/logs/redirector/log4j/redirector.log

    Cisco AMC Service

    file get activelog cm/trace/amc/log4j/amc.log

    Cisco SOAPMessage Service

    file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log

    Cisco CCM DBL Web Library

    file get activelog tomcat/logs/dbl/log4j/dbl.log

    Cisco Serviceability Reporter AlertReport

    file get activelog cm/report/rtmtreporter/AlertRep/

    Cisco AMC Service DeviceLog

    file get activelog cm/log/amc/DeviceLog/

    Cisco CCMRealm Web Service

    file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

    Cisco Log Partition Monitoring Tool

    file get activelog cm/trace/lpm/sdi/lpm.txt

    Cisco RIS Data Collector

    file get activelog cm/trace/ris/sdi/ris.txt

    Cisco Corefile Recovery Tool

    file get activelog cm/trace/cfrt/cfrt.txt

    Cisco Database Layer Monitor

    file get activelog cm/trace/dbl/sdi/limitexceeded*

    file get activelog cm/trace/dbl/sdi/dbmon.txt

    file get activelog cm/trace/dbl/sdi/.csv

    Cisco Tomcat Stats Servlet

    file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

    Cisco AMC Service CallLog

    file get activelog cm/log/amc/CallLog/

    Cisco RIS Data Collector PerfMonLog

    file get activelog cm/log/ris/csv/PerfMon*.csv

    Cisco CDP

    file get activelog cm/trace/cdp/sdi/cdpd.txt

    Cisco External Call Control Service

    file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log

    Cisco Audio Translator App

    file get activelog cm/trace/cms/sdi/at.txt

    Cisco Syslog Agent

    file get activelog cm/trace/syslogmib/sdi/syslogmib.txt

    Cisco DirSync

    file get activelog cm/trace/dirsync/log4j/dirsync.log

    Cisco AMC Service ServerLog

    file get activelog cm/log/amc/ServerLog/

    Cisco Serviceability Reporter DeviceReport

    file get activelog cm/report/rtmtreporter/DeviceRep/

    Cisco SOAP Web Service

    file get activelog tomcat/logs/soap/csv/*.csv

    file get activelog tomcat/logs/soap/log4j/soap.log

    Cisco GRT Communication Web Service

    file get activelog tomcat/logs/grt/log4j/grt.log

    Cisco RisBean Library

    file get activelog tomcat/logs/risbean/log4j/risbean.log

    Cisco Abort Transaction Spooling

    file get activelog cm/log/informix/ats/*.*

    Cisco Unified Reporting Web Service

    file get activelog tomcat/logs/cucreports/log4j/cucreports.log

    Cisco AMC Service PPRLog

    file get activelog cm/log/amc/PPRLog/

    Cisco Certificate Change Notification Service

    file get activelog platform/log/certCN.log

    Cisco CCMAdmin Web Service

    file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

    Cisco Serviceability Reporter ServiceReport

    file get activelog cm/report/rtmtreporter/ServiceRep/

    Cisco Database Cli Output

    file get activelog cm/trace/dbl/*.tar

    file get activelog cm/trace/dbl/*.csv

    file get activelog cm/trace/dbl/*.out

    Cisco Serviceability Reporter PPRReport

    file get activelog cm/report/rtmtreporter/PerformanceRep/

    Cisco Trace Collection Service

    file get activelog cm/trace/tct/log4j/tct.log

    Cisco Called Party Tracing

    file get activelog cm/trace/ccm/dntrace/dntrace_.txt

    Cisco DRF Main

    file get activelog platform/drf/trace/drfMA.log

    file get activelog platform/drf/log/*

    Cisco Common User Interface

    file get activelog tomcat/logs/cui/log4j/cui.log

    Cisco Informix Database Service

    file get activelog cm/log/informix/shmem*

    file get activelog cm/log/informix/*.log

    file get activelog cm/log/informix/*.gz

    file get activelog cm/log/informix/af*

    Cisco Database Installation Service

    file get activelog cm/trace/dbl/sdi/*.sql.log

    file get activelog cm/trace/dbl/sdi/installdb*.log

    file get activelog cm/trace/dbl/sdi/installdb*.log.err

    file get activelog cm/trace/dbl/sdi/*.sql.log.err

    Cisco CCMUser Web Service

    file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log

    Cisco Database Notification Service

    file get activelog cm/trace/dbl/sdi/dbnotify*

    Cisco Unified OS Platform API

    file get activelog tomcat/logs/platform-api/log4j/platform-api.log

    Cisco Certificate Change Notification

    file get activelog platform/log/certCN.log

    Cisco Serviceability Reporter

    file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

    Cisco Unified OS Admin Web Service

    file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log

    Cisco DRF Local

    file get activelog platform/drf/trace/drfLA.log

    Cisco Log4jinit Servlet

    file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log

    Cisco Database Library Trace

    file get activelog cm/trace/dbl/sdi/dbl*.log

    Cisco RTMT Web Service

    file get activelog tomcat/logs/rtmt/log4j/rtmt.log

    Cisco CCMService Web Service

    file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log

    Cisco Database Replicator Trace

    file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

    file get activelog cm/trace/dbl/sdi/startrpc.log

    file get activelog cm/trace/dbl/*.log

    file get activelog cm/trace/dbl/sdi/dblrpc.*

    MIB2 Agent

    file get activelog core/mib2agt.*

    SNMP Primary Agent

    file get activelog platform/snmp/snmpdm/*.*

    Cisco SSO

    file get activelog platform/log/ssoApp*

    file get activelog sso/policyagent/

    file get activelog tomcat/logs/ssosp/log4j/*.log

    Revision History

    Revision Publish Date Comments
    3.0
    26-Jan-2024
    Updated Branding Requirements, Article Description and Formatting.
    2.0
    15-Dec-2022
    Updated to comply with current Cisco.com publishing standards.
    1.0
    20-Jun-2017
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Nenos Nicko
      Cisco TAC Engineer

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