CUIC Administration Display "Unknown" Status for All Nodes in the Control Center Page

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Updated:November 10, 2016
Document ID:200849

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Introduction

In Cisco Unified Intelligence Center (CUIC) the cluster nodes are displayed with a misleading “Unknown” status.

Problem

In the CUIC Administrator under Control Center -> Device Center tab check nodes status.

Download catalina.out logs using the following command.

admin: file get activelog tomcat/logs/catalina*

Find the following error messages in the catalina.log file.

com.cisco.ccbu.oamp.omgr.wsm.WSMConnectionException: Fatal transport error: sun.security.validator.ValidatorException: No trusted certificate found
at com.cisco.ccbu.oamp.omgr.wsm.WSMRequest.sendRequest(WSMRequest.java:167)
at com.cisco.ccbu.oamp.omgr.wsm.status.HttpStatusRequestManager$HttpStatusRequestWorker.run(HttpStatusRequestManager.java:95)

com.cisco.ccbu.oamp.omgr.wsm.WSMConnectionException: Fatal transport error: sun.security.validator.ValidatorException: No trusted certificate found
at com.cisco.ccbu.oamp.omgr.wsm.WSMRequest.sendRequest(WSMRequest.java:167)
at com.cisco.ccbu.oamp.omgr.wsm.status.HttpServmStatusRequestManager$HttpServmStatusRequestWorker.run(HttpServmStatusRequestManager.java:90)

Solution

In case of self-signed certificates - regenerate Tomcat certificate and restart "Cisco Tomcat" service.

admin:set cert regen tomcat 

admin:utils service restart Cisco Tomcat

As for CA signed certificates - they need to be regenarated according to the procedure.

UCCE: Obtain and Upload CA Signed Certificate

Ensure that all the certificates from the chain are uploaded in the correct order starting from the root.

Related Defects

CSCua46681 OAMP device control shows CUIC status as UNKNOWN 9.0(1)
CSCua47572 OAMP welcome page shows application & system version as unknown 9.0(1)
CSCun82152 Dataset status is unknown caused by open ended scheduled reports 8.x, 9.x, 10.0
CSCur39984 CUIC reports failing with "Dataset Status is Unknown" error message 10.5(1),9.1(1)
CSCuy08053 Database Status Is Unknown 10.6(1)
CSCuu10923 Control center buttons are disabled (e.g. Start, Shutdown, Restart) 10.5.1, 11.0

TAC Authored

Contributed by Cisco Engineers

  • Hariharan Swaminathan
    Cisco Engineering
  • Alexander Levichev
    Cisco TAC Engineer

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