Overview
This documentation guide provides details of all of the documents for this release of Cisco Unified Intelligence Center and contains links to the documents.
For the latest version of all of the Unified Intelligence Center documents, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/tsd-products-support-series-home.html.
Document Changes
New Documents in This Release
There are no new documents in this release.
New Solution Documents in This Release
There are no Solution documents that are new in this release.
Documents Retired in This Release
There are no documents that are retired in this release.
Documents Updated in This Release
The following table lists the documents that are updated in this release.
|
Document |
Change |
|---|---|
|
Installation and Upgrade Guide for Cisco Unified Intelligence Center |
This document contains updated content related to:
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Administration Console User Guide for Cisco Unified Intelligence Center |
This document contains content related to:
|
Plan
Solution Design Guide for Cisco Unified Contact Center Enterprise
This document presents a solution-level perspective on designing your contact center enterprise solution. With a main focus on the Contact Center Enterprise Reference Designs, this guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products.
This document is located at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-implementation-design-guides-list.html.
Solution Design Guide for Cisco Unified Contact Center Express
This document describes system-level best practices and design guidelines for Unified CCX Solution and the solution components, including Unified Intelligence Center.
This document is located at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-implementation-design-guides-list.html.
Solution Design Guide for Cisco Packaged Contact Center Enterprise
This document presents a solution-level perspective on designing your contact center enterprise solution. With a main focus on the Contact Center Enterprise Reference Designs, this guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products.
This document is located at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-technical-reference-list.html.
Release Notes for Cisco Contact Center Enterprise Solutions
This document describes the new features, updated features, and other changes in Unified CCE, Packaged CCE, and their components including Unified Intelligence Center.
This document is located at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html.
Release Notes for Cisco Unified Contact Center Express Solution
This document describes the new features, updated features, and other changes in Cisco Unified Contact Center Express Solution, and their components including Unified Intelligence Center.
This document is located at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html.
Open Source Used in Cisco Unified Intelligence Center
This document lists the licenses and notices for open source software used in this product.
To see the latest Unified Intelligence Center Open Source Guide, see: https://www.cisco.com/c/en/us/about/legal/open-source-documentation-responsive.html?flt0_general-table0=%20intelligence%20center#~documentation.
Install and Upgrade
Installation and Upgrade Guide for Cisco Unified Intelligence Center
This document explains how to install and upgrade Unified Intelligence Center. This guide is prepared for partners, specialists, and system administrators who are responsible for the installation of Unified Intelligence Center.
To view the latest Installation and Upgrade Guide for Unified Intelligence Center, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-installation-guides-list.html.
Virtualization for Unified Intelligence Center
The virtualization page for Unified Intelligence Center provides virtualization requirements, guidelines and procedures.
To view the page, see: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-intelligence-center.html.
Compatibility with Unified CCE
The compatibility information for Unified Intelligence Center provides hardware specifications and compatible third-party software versions for Unified Intelligence Center with Unified CCE.
This page replaces the Compatibility Matrix Wiki.
To view the page for Unified CCE, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html
Compatibility with Unified CCX
The compatibility information for Unfied Intelligence Center provides hardware specifications and compatible third-party software versions for Unified Intelligence Center with Unified CCX.
This page replaces the Compatibility Matrix Wiki.
To view the page for Unified CCX, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html.
Configure
Cisco Unified Intelligence Center Report Customization Guide
This document describes the different aspects of customizing a report in Unified Intelligence Center.
To see the latest Unified Intelligence Center Report Customization Guide, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-user-guide-list.html.
Cisco Unified Intelligence Center User Guide
This document describes how to generate, view, filter, schedule and view permalinks and dashboards for various reports.
To see the latest Unified Intelligence Center User Guide, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-user-guide-list.html.
Maintain and Operate
Administration Console User Guide for Cisco Unified Intelligence Center
This document describes the Operations Console, which is a web-based console that enables users to centrally operate, administer, maintain, and provision the Unified Intelligence Center.
To view the latest Administration Console User Guide for Cisco Unified Intelligence Center, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-maintenance-guides-list.html.
Cisco Unified Contact Center Enterprise Port Utilization
This document provides information on the ports used by Cisco Unified Contact Center Enterprise Solution and related components, including Unified Intelligence Center.
To view the port utilization in Unified Intelligence Center, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-and-configuration-guides-list.html.
Cisco Unified Contact Center Express Port Utilization
This document provides information on the ports used by Cisco Unified Contact Center Express Solution and related components, including Unified Intelligence Center.To view the port utilization in Unified Intelligence Center, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-installation-and-configuration-guides-list.html.
Cisco Security Advisories
Addressing security issues in Cisco products is the responsibility of the Cisco Product Security Incident Response Team (PSIRT). The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks.
For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at https://tools.cisco.com/security/center/publicationListing.x.
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