Compatibility Matrix for Cisco Unified Communications Manager and IM and Presence Service, Release 11.x

Revision History

Table 1. Compatibility Matrix Revision History

Date

Changes

September 09, 2018

Edited interdomain federation support around business to business chat+calling support.

April 20, 2018

Removed AOL as supported integration as AOL has removed support for AOL Instant Messenger.

March 16, 2017

Updated upgrade paths. Provided additional detail that splits out upgrades from MCS hardware vs upgrades from virtualized systems. Also added upgrade restrictions.

March 7, 2017

Added Cisco Unified Communications Manager 11.0(1a)SU3. Also added 9.1(2)SU6 as upgrade option.

January 23, 2017

Added Cisco Unified Communications Manager Release 11.5(1)SU2.

November 01 2016

Added 10.5(2)SU4 as an upgrade option for all 11.x releases.

August 22 2016

Added upgrade paths for Release 11.5(1)SU1 of Cisco Unified Communications Manager and IM and Presence Service.

Also added 10.5(2)SU3a as an upgrade path for Cisco Unified Communications Manager 11.x releases.

June 21 2016

Updated for 11.5(1). Changed title to 11.x.

June 09, 2016

Added upgrade paths to Cisco Unified Communications Manager, Release 11.0(1a)SU2.

April 14, 2015

Added 9.1(2)SU5 as a supported upgrade path.

March 22, 2016

Edits to Interclustering topic for IM and Presence Service. Cisco Unified Presence 8.6 is not a supported peer.

Changed supported 11.x integration references to 11.0. Release 11.5 is not yet available or verified.

January 14, 2016

Added Cisco Unified Communications Manager 10.5(2)SU3 as a supported an upgrade path.

Converted to single-chapter document to resolve publishing issues.

November 05, 2015

Added release 11.0(1a)SU1

October 26, 2015

Added Supported Federations for IM and Presence Service

September 01, 2015

Added 9.1(2)SU4 as a supported upgrade path for 11.0(1) and 11.0(1a)

July 22, 2015

Added 10.5(2)SU2a as a supported upgrade path for 11.0(1) and 11.0(1a)

July 14, 2015

Added release 11.0(1a)

June 22, 2015

Initial create for 11.x

Information About Releases

Notes About Engineering Specials (ESs), Service Updates (SUs), And Windows Service Release (SR) Upgrades

If you run a Linux or Windows Engineering Special (ES), a Service Update (SU), or a Windows Service Release (SR) for any version listed in the “Direct upgrade” tables, you can also upgrade to the target version for that section.

If you install an ES, it may contain fixes that are not included in newer releases. For example, a fix in the latest 10.5(1)es, 10.5(1.32xx-x), may not be included in 10.5(2x) because the fix was not available prior to the release of 10.5(2x). In this example, a later ES on the 10.5(2x) branch may be required to retain the same fixes.

Restricted and Unrestricted

Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service are available in both US Export Restricted and US Export Unrestricted (UNRST). The Restricted version contains full encryption capabilities. The Unrestricted version contains fewer encryption capabilities.

The US Export Restricted release has always been available from Cisco. A sample file name for US Export Restricted would be UCSInstall_UCOS_#.#.#.#####-#.sgn.iso.

The US Export Unrestricted UNRST release complies with import /export restrictions to various countries and is available in limited markets. A sample file name for US Export Unrestricted would be UCSInstall_UCOS_UNRST_#.#.#.#####-#.sgn.iso.

UNRST releases support fewer encryption capabilities and are classified as US export unrestricted. UNRST releases are intended for customers for which US Export and/or Foreign Import Encryption Regulations apply.


Note

Once installed, UNRST releases can never be converted or upgraded to releases which support full encryption capabilities


Long-Life Releases

Long-Life Releases are the final planned releases on a major train and will be the last releases to go End-of-Support on a major train. Customers planning to remain on one version of code for an extended period of time should select a Long-Life Release for their deployment.


Note

"Major" releases are differentiated by the first digit of the release number; 9.x, 10.x are examples of "major" releases.


Upgrade and Migration Paths for Cisco Unified Communications Manager and IM and Presence Service, Release 11.x

The tables in the following sections list the supported upgrade and migration paths for Cisco Unified Communications Manager and IM and Presence Service Release 11.x. Service Updates (SU) within each path are also supported, unless otherwise indicated. Use the tables in the following sections to determine whether you can upgrade or migrate from your currently installed version, and which of the upgrade methods are available to you:

  • direct upgrades using either the Unified CM OS Admin interface or the Cisco Prime Collaboration Deployment (PCD) Upgrade task

  • migrations using the PCD Migration task

To view the supported paths, see:


Note

Cisco Unified Communications Manager and IM and Presence Service support an export unrestricted (XU) version, in addition to the export restricted (K9) version, If your currently installed version is export unrestricted, you cannot upgrade to an export restricted release.


Upgrade and Migration Paths for Release 11.0(x)

Use the tables below to determine whether you can upgrade or migrate from your currently installed version of Cisco Unified Communications Manager and IM and Presence Service. The supported path and the method that you can use to perform the upgrade or migration depend on whether your current version is installed directly on server hardware or on a virtual machine:

Deployments on Cisco Media Convergence Server (MCS) 7800 Series Hardware

You cannot install or run Cisco Unified Communications Manager and the IM and Presence Service directly on server hardware; you must run these applications on virtual machines. The tables below list the supported migration paths for deployments that are currently running on Cisco 7800 Series Media Convergence Server (MCS 7800) hardware. All of the supported migration paths listed below are physical-to-virtual (P2V) migrations.


Note

The tables below lists the upgrade paths supported for MCS 7800 Series servers, with the following exceptions:

  • MCS 7816-C1 for Business Edition 3000 (BE3000)

  • MCS 7828 for Business Edition 5000 (BE5000)

PCD migrations are not supported for BE3000 and BE5000 deployments. We recommend a fresh installation for upgrades from these products.


Table 2. Cisco Unified Communications Manager Releases Installed on MCS 7800 Series Hardware

From

To

Supported Method

6.1(5)

11.0(x)

PCD Migration

7.1(3) and 7.1(5)

11.0(x)

PCD Migration

8.x

11.0(x)

PCD Migration

9.x

11.0(x)

PCD Migration

Table 3. Cisco Unified Presence and IM and Presence Releases Installed on MCS 7800 Series Hardware

From

To

Supported Method

CUP 8.5(4)

11.0(x)

PCD Migration

CUP 8.6(3), 8.6(4), and 8.6(5)

11.0(x)

PCD Migration

IM and Presence 9.x

11.0(x)

PCD Migration

Deployments on Virtual Machines

The tables below list the supported upgrade and migration paths for Cisco Unified Communications Manager and IM and Presence Service deployments that are currently running on virtual machines. All of the supported upgrade and migration paths listed below are virtual-to-virtual (V2V). Service Updates (SU) within each path are supported, unless otherwise indicated.

Table 4. Cisco Unified Communications Manager Releases Installed on Virtual Machines

From

To

Supported Method

8.6(x)

11.0(x)

Cisco Unified OS Admin

PCD Migration

PCD Upgrade

9.0(x)

11.0(x)

PCD Migration

PCD Upgrade

9.1(x)

11.0(x)

PCD Migration

PCD Upgrade

Cisco Unified OS Admin

10.0(x)

Note 

Exceptions exist for some 10.5(2) SU releases; see Upgrade Path Restrictions for Release 11.0(x) for more information.

11.0(x)

PCD Migration

PCD Upgrade

10.5(x)

Note 

Exceptions exist for some 10.5(2) SU releases; see Upgrade Path Restrictions for Release 11.0(x) for more information.

11.0(x)

PCD Migration

PCD Upgrade

Cisco Unified OS Admin

11.0(x)

11.0(y)

Cisco Unified OS Admin

PCD Migration

PCD Upgrade

Table 5. Cisco Unified Presence and IM and Presence Releases Installed on Virtual Machines

From

To

Supported Method

CUP 8.5(4)

11.0(x)

PCD Migration

CUP 8.6(3), 8.6(4), and 8.6(5)

11.0(x)

PCD Migration or PCD Upgrade

CUP 8.6(x)

11.0(x)

Cisco Unified OS Admin

IM and Presence 9.0(x)

11.0(x)

PCD Migration or PCD Upgrade

IM and Presence 9.1(x)

11.0(x)

PCD Migration or PCD Upgrade

Cisco Unified OS Admin

IM and Presence 10.0(x)

11.0(x)

PCD Migration or PCD Upgrade

IM and Presence 10.5(x)

11.0(x)

PCD Migration or PCD Upgrade

Cisco Unified OS Admin

IM and Presence 11.0(x)

11.0(y)

Cisco Unified OS Admin

PCD Migration or PCD Upgrade

Upgrade Path Restrictions for Release 11.0(x)

Upgrade and migration paths generally support the Service Updates (SU) within each path; however, there are some exceptions for specific SU releases. The table below lists the exceptions for upgrades and migrations to Cisco Unified Communications Manager Release 11.0(x).

Table 6. Restrictions to Supported Upgrade and Migration Paths, Cisco Unified Communications Manager Release 11.0(x)

From

To

Description

10.5(2)SU4a

11.0(1.10000-10)through 11.0(1.22048-1)

Path is unsupported.

10.5(2)SU5

Any 11.0(1)x release

Path is unsupported.

Upgrade and Migration Paths for Release 11.5(x)

Use the tables below to determine whether you can upgrade or migrate from your currently installed version of Cisco Unified Communications Manager and IM and Presence Service. The supported path and the method that you can use to perform the upgrade or migration depend on whether your current version is installed directly on server hardware or on a virtual machine:

Deployments on Cisco Media Convergence Servers Hardware

You cannot install or run Cisco Unified Communications Manager and the IM and Presence Service directly on server hardware; you must run these applications on virtual machines. The tables below list the supported migration paths for deployments that are currently running on Cisco 7800 Series Media Convergence Server (MCS 7800) hardware. All of the supported migration paths listed below are physical-to-virtual (P2V) migrations.


Note

The tables below list the upgrade paths supported for MCS 7800 Series servers, with the following exceptions:

  • MCS 7816-C1 for Business Edition 3000 (BE3000)

  • MCS 7828 for Business Edition 5000 (BE5000)

PCD migrations are not supported for BE3000 and BE5000 deployments. We recommend a fresh installation for upgrades from these products.


Table 7. Cisco Unified Communications Manager Releases Installed on MCS 7800 Series Hardware

From

To

Supported Method

6.1(5)

11.5(x)

PCD Migration

7.1(3) and 7.1(5)

11.5(x)

PCD Migration

8.x

11.5(x)

PCD Migration

9.x

11.5(x)

PCD Migration

Table 8. Cisco Unified Presence and IM and Presence Releases Installed on MCS 7800 Series Hardware

From

To

Supported Method

CUP 8.5(4)

11.5(x)

PCD Migration

CUP 8.6(3), 8.6(4), and 8.6(5)

11.5(x)

PCD Migration

IM and Presence 9.x

11.5(x)

PCD Migration

Deployments on Virtual Machines

The tables below list the supported upgrade and migration paths for Cisco Unified Communications Manager and IM and Presence Service deployments that are currently running on virtual machines. All of the supported upgrade and migration paths listed below are virtual-to-virtual (V2V). Service Updates (SU) within each path are supported, unless otherwise indicated.

Table 9. Cisco Unified Communications Manager Releases Installed on Virtual Machines

From

To

Supported Method

8.6(x)

11.5(x)

Cisco Unified OS Admin (Direct Refresh)

PCD Migration

PCD Upgrade (Direct Refresh)

9.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

9.1(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

10.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

10.5(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

Cisco Unified OS Admin (Direct Standard)

11.0(1)

11.5(x)

Cisco Unified OS Admin (Direct Standard)

PCD Migration

PCD Upgrade (Direct Standard)

11.5(x)

11.5(y)

Cisco Unified OS Admin (Direct Standard)

PCD Migration

PCD Upgrade (Direct Standard)

Table 10. Cisco Unified Presence and IM and Presence Releases Installed on Virtual Machines

From

To

Supported Method

CUP 8.5(4)

11.5(x)

PCD Migration

CUP 8.6(3), 8.6(4), and 8.6(5)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

CUP 8.6(x)

11.5(x)

Cisco Unified OS Admin (Direct Refresh)

IM and Presence 9.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

IM and Presence 9.1(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

IM and Presence 10.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

PCD Upgrade (Direct Standard)

IM and Presence 10.5(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

Cisco Unified OS Admin (Direct Standard)

IM and Presence 11.0(1)

11.5(x)

Cisco Unified OS Admin (Direct Standard)

PCD Migration

PCD Upgrade (Direct Standard)

IM and Presence 11.5(x)

11.5(y)

Cisco Unified OS Admin (Direct Standard)

PCD Migration

PCD Upgrade (Direct Standard)

Upgrade Path Restrictions for Release 11.5(x)

Upgrade and migration paths generally support the Service Updates (SU) within each path; however, there are some exceptions for specific SU releases. The table below lists the exceptions for upgrades and migrations to Cisco Unified Communications Manager Release 11.5(x).

Table 11. Restrictions to Supported Upgrade and Migration Paths, Cisco Unified Communications Manager Release 11.5(x)

From

To

Description

10.5(2)SU5

11.5(1.10000-6) through 11.5(1.120xx)

Path is unsupported. For these releases, upgrade to 11.5(1)SU2 instead.

Compatibility Information for Cisco Unified Communications Manager

Cisco Unified IP Phones


Note

Unless they are specified in the "Deprecated Phone Models" list, phone models that are End of Software Maintenance will continue to be supported on the latest Unified Communications Manager releases. However, they will not take advantage of any new Unified Communications Manager or firmware features associated with that release.

For more information on End of Sale phone models, reference the model's End of Sale announcement for information on level of firmware and hardware support.


For a list of phones that have been tested with this release, see the CSR Compatibility Matrix at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html.

For information about the Cisco Unified Communications Manager Device Package compatibility to support the phones, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix.html.

Deprecated Phone Models

Deprecated Endpoints

The following phone models are deprecated and are not supported by Cisco Unified Communications Manager Release 11.5(x). If you are using any of these phone models and you upgrade to release 11.5(x), you will be unable to use the phone after the upgrade. After you switch over to the new release, registration on the phone will be blocked.

  • Cisco IP Phone 12 S
  • Cisco IP Phone 12 SP
  • Cisco IP Phone 12 SP+
  • Cisco IP Phone 30 SP+
  • Cisco IP Phone 30 VIP
  • Cisco Unified IP Phone 7902G
  • Cisco Unified IP Phone 7905G
  • Cisco Unified IP Phone 7910
  • Cisco Unified IP Phone 7910G
  • Cisco Unified IP Phone 7910+SW
  • Cisco Unified IP Phone 7910G+SW
  • Cisco Unified IP Phone 7912G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Conference Station 7935

For additional information refer to the Field Notice: Cisco Unified Communications Manager Release 11.5(x) does not support some deprecated phone models.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/fieldNotice/cucm_b_fn-deprecated-phone-models-1151.html

Compatibility Information for IM & Presence Service

Hardware Compatibility

For this release, Cisco supports only virtualized deployments of IM and Presence Service on Cisco Unified Computing System servers, or on a Cisco-approved third-party server configuration. For this release, Cisco does not support deployments of IM and Presence Service on Cisco Media Convergence Server servers.

For more information about the deployment of IM and Presence Service in a virtualized environment, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucm-im-presence.html.

For more information about the VMware that IM and Presence Service supports, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html.

Supported Integrations

Interdomain Federation

The following table shows the Interdomain Federations that are supported for IM and Presence Service, 11.x versions.

Note

As of 11.5(1)su2, interdomain federation support includes Business to Business chat + calling via Expressway session classification. This includes Office 365, Skype for Business 2015, and Lync 2013.

Federated Enterprise

IM and Presence 11.0

IM and Presence 11.5

Protocol

TCP/TLS

Cisco Unified Presence 7.x, 8.0, 8.5, 8.6

No1

No1

IM and Presence Service 9.0, 9.1, 10.0, 10.5x, 11.0, 11.5

Yes

Yes

XMPP

TCP and TLS

WebEx Messenger 7.x

Yes

Yes

XMPP

TCP and TLS

Jabber XCP (XMPP federation)

Yes

Yes

XMPP

TCP and TLS

IBM Sametime 8.2, 8.5

Yes

Yes

XMPP

TCP and TLS

GoogleTalk

Yes2

Yes2

XMPP

TCP

Microsoft LCS 2005

No

Yes

SIP3

TCP and TLS

Microsoft OCS 2007 and 2007 R2 (Direct Federation)

Yes

Yes

SIP3

TCP and TLS

Microsoft OCS 2007 and 2007 R2 (Business to Business)

Yes

Yes

SIP3

TCP and TLS

Microsoft Lync 2010, 2013 (Direct Federation)

Yes

Yes

SIP3

TLS

Microsoft Lync 2010, 2013 (Business to Business)

Yes

Yes

SIP3

TLS

Skype for Business 2015 (Direct Federation)

No

No

Skype for Business 2015 (Business to Business)

No

Yes4

SIP

TLS

Office 365

No

Yes4

SIP

TLS

2Not supported due to End of Software maintenance. See End-of-Life and End-of-Safe Notices.

3 Be aware that Google are planning to discontinue support for XMPP federation. Refer to Google for more information.

4Only SIP federation to Microsoft clients is supported

5 Skype for Business and Office 365 supported as of 11.5(1)SU2.

Cisco Adaptive Security Appliance Support in Interdomain Federation

The 11.x versions of IM and Presence Service support Cisco ASA Version 9.0.4-1.

Group Chat Support in Interdomain Federation

The XMPP protocol supports group chat over federation, assuming that the federated enterprise supports group chat.

Intradomain Federation

Federated Enterprise

IM & Presence 11.0

IM & Presence 11.5

Protocol

TCP/TLS

Chat + Calling via Expressway Gateway1

Microsoft LCS 2005

No

No

No

Microsoft OCS 2007

No

No

No

Microsoft OCS 2007 R2

Yes

Yes

SIP

TCP and TLS

No

Microsoft Lync 2010

Yes

Yes

SIP

TLS

Yes

Microsoft Lync 2013

Yes

Yes

SIP

TLS

Yes

Skype for Business 2015

No

Yes2

No

1Minimum Expressway-C version is X8.8.

2Skype for Business supported as of 11.5(1)SU2.

Intercluster Peering

The following table shows the intercluster configurations that are supported in IM and Presence Service Release 11.0 and 11.5.


Note

These intercluster configurations also support interdomain and intradomain federation.


Intercluster with

IM and Presence Service Release 11.0

IM and Presence Service Release 11.5

Cisco Unified Presence 8.6

No

No

IM and Presence Service 9.0(1)

Yes

Yes

IM and Presence Service 9.1(1)

Yes

Yes

IM and Presence Service 10.0(1)

Yes

Yes

IM and Presence Service 10.5(1)

Yes

Yes

IM and Presence Service 10.5(2)

Yes

Yes

IM and Presence Service 11.0(1)

Yes

Yes

IM and Presence Service 11.5(1)

Yes

Yes

Supported Interfaces

The following interfaces are supported with this release of IM and Presence Service:

  • SIP/SIMPLE
  • REST
  • SOAP
  • XMPP
  • Cisco AJAX XMPP Library (CAXL)