Documentation Guide
About this Guide
This guide summarizes the documentation that is available for Release 11.5(1) of Cisco Unified Communications Manager and the IM and Presence Service, including 11.5(1)SU releases.
SU Releases
For SU releases, use these guidelines to determine which document to use:
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If an SU document version exists that matches the specific SU release that you are running, use that SU document rather than the baseline 11.5(1) version as the document contains updated information that was not in the 11.5(1) baseline.
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If the document was republished for SU releases, but not the specific SU that you are running, use the latest version of the document where the version is less than, or equal to, the version that you are running. For example, if you are running 11.5(1)SU2, you can use documents from 11.5(1), 11.5(1)SU1 or 11.5(1)SU2 can be used (use the latest version), but you cannot use documents from 11.5(1)SU3 or higher as those documents may contain features that are not included in your release.
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If no SU version of the document exists, use the 11.5(1) baseline version.
Documents for Cisco Unified Communications Manager
This section contains information on the documents that are available for Release 11.5(x) of Cisco Unified Communications Manager, including 11.5(1) and subsequent SU releases.
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Document |
Description |
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Release Guides |
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Compatibility Matrix |
Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service. |
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Release Notes |
Lists and describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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New and Changed Features |
This chapter from the Release Notes contains information on the new and changed features for this release. |
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Documentation Updates for Defects |
This chapter from the 11.5(1) Release Notes contains documentation updates from defects that were not available when the guides in this list were published as well as errors and omissions in the published guides. You can also access this document by clicking the Release Notes link. |
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Readme Files |
If you have installed an SU release of Cisco Unified Communications Manager, the documentation in this guide applies to the SU release. In addition, refer to the Readme file specific to your SU release for supplementary installation procedures and resolved caveats: |
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Release Notes for Cisco Prime Collaboration Deployment |
Release-specific information for the latest release of Cisco Prime Collaboration Deployment. |
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Open Source Used Documents |
This document contains licenses and notices for open source software used in this product. Cisco Unified Communications Manager Open Source: |
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Design Guides |
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Cisco Collaboration System 11.x Solution Reference Network Design |
Provides design considerations and guidelines for deploying Cisco Unified Communications and Collaboration solutions, including Cisco Unified Communications Manager, Cisco TelePresence Video Communication Server, IM and Presence Service, and other components of a Cisco Unified Communications and Collaboration System. |
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Install and Upgrade Guides |
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Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes. |
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Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to replace an entire cluster or a single server in a cluster for Cisco Unified Communications Manager. |
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Use this guide to get technical information that you need to run Cisco Unified Communications Manager on virtual servers. |
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Configuration Guides |
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System Configuration Guide |
Use this guide to configure the call control system of Cisco Unified Communications Manager. This guide includes Day 1 configurations such as inbound and outbound calling, dial plans, and network resources. |
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Feature Configuration Guide |
Use this guide to configure features on Cisco Unified Communications Manager. Refer to this guide after you configure the call control system. |
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Push Notifications Deployment for Cisco Jabber on iPhone and iPad |
This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager and the IM and Presence Service. |
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Programming Guides |
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Describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. |
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Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. |
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Maintain and Operate Guides |
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Administration Guide |
Use this guide to perform administrative tasks on a configured system. You can use this to perform tasks such as adding users, adding devices, or running backups and restores for Cisco Unified Communications Manager and IM and Presence Service. |
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Security Guide |
Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports. |
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Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications. |
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Cisco Prime Collaboration Deployment Administration Guide |
Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes. |
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Use the Bulk Administration Tool to add, update, or delete a large numbers of users, devices, or ports in Cisco Unified Communications Manager. |
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Serviceability Administration Guide |
Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services. |
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Real-Time Monitoring Tool Administration Guide |
Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to change the IP address, hostname, or domain for Cisco Unified Communications Manager and IM and Presence Service. |
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Refer to this guide for examples and descriptions of CDR and CMR records in CDR Analysis and Reporting.
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Use this guide to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), to create user, system, device, and billing report.
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This guide describes how to configure and use Cisco CDR Analysis and Reporting to generate system reporting. In addition, it contains descriptions and examples of actual CDR and CMR records.
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Refer to this guide for an overview of the Cisco Unified Reporting web application on Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service. |
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Command Line Interface Reference Guide |
Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution. |
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Use this guide to deploy a dial plan. This guide applies to all releases of Cisco Unified Communications Manager. |
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Use the Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration. |
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Use this guide to monitor and maintain service provider networks, including the monitoring of system health, SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces, perfmons, and alerts. |
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End User Guides |
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Refer your end users to this user guide for procedures on how to use the Cisco Unified Communications Self Care Portal to customize user options such as speed dials, conference settings, and IM and Presence status on their Cisco Unified IP Phones. |
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Use this guide to configure the Cisco Unified Communications Manager Assistant (Manager Assistant). |
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Troubleshooting Guides |
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Use this guide to troubleshoot and resolve Cisco Unified Communications Manager system and configuration problems. |
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Preview Feature |
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Cisco Headset and Finesse Integration is available as a preview feature with 11.5(1)SU8. The feature improves productivity of contact center agents by enabling them to change the Ready/Not Ready status from their Cisco headset. |
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Documents for the IM and Presence Service
This section contains information on the documents that are available for Release 11.5(x) of IM and Presence Service. If there are different documents for 11.5(1) and various 11.5(1)SU versions, then links are provided to each version. Otherwise, the documents can be used across all 11.5(x) releases.
|
Document |
Description |
|---|---|
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Release Guides |
|
|
Compatibility Matrix |
Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service. |
|
Release Notes |
Contains release-specific information such as system requirements, new changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service |
|
New and Changed Features |
This chapter from the 11.5(1) Release Notes contains information on the new and changed features for this release |
|
Documentation Updates for Defects |
This chapter from Release Notes contains documentation updates from defects that were not available when the guides in this list were published as well as errors and omissions in the published guides. |
|
Readme Files |
Lists and describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Prime Collaboration Deployment. |
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Release Notes for Cisco Prime Collaboration Deployment |
Release-specific information for the latest release of Cisco Prime Collaboration Deployment. |
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Design Guides |
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Cisco Collaboration System 11.x Solution Reference Network Design (SRND) |
Provides design considerations and guidelines for deploying Cisco Unified Communications and Collaboration solutions, including Cisco Unified Communications Manager, Cisco TelePresence Video Communication Server, IM and Presence Service, and other components of a Cisco Unified Communications and Collaboration System. |
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Install and Upgrade Guides |
|
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Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes. |
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This document provides information about upgrading software for the Cisco Unified Communications Manager and the IM and Presence Service or migrating to a new server. |
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Configuration Guides |
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Configuration and Administration for the IM and Presence Service |
Use this guide to configure and administer the IM and Presence Service. |
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Database Setup Guide |
Use this guide to configure an external database to store information synchronized from the IM and Presence Service. |
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Instant Messaging and Compliance Guide |
Use this guide to configure the Instant Messaging Compliance feature on the IM and Presence Service. |
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Use this guide to configure IM and Presence Service for interdomain federation over the SIP protocol with Microsoft Lync/OCS, and over the XMPP protocol with IBM Sametime, Googletalk, Webex Connect, and another IM and Presence Service enterprise. |
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Interdomain Federation Guide |
Use this guide to configure Partitioned Intradomain Federation between IM and Presence Service and Microsoft Lync/OCS. |
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Partitioned Intradomain Federation Guide |
Use this guide to integrate IM and Presence Service with Microsoft Exchange Calendar 2003, 2007, or 2010. |
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Use this guide to integrate IM and Presence Service with Microsoft Office Communications Server or Microsoft Live Communications Server for Microsoft Office Communicator (MOC) call control. |
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Use this guide to integrate IM and Presence Service with Microsoft Lync Server for Remote Call Control (RCC). |
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This quick start guide provides a solution-level deployment overview of Cisco “Jabber for Everyone”; from core functionality to advanced features. |
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Push Notifications Deployment for Cisco Jabber on iPhone and iPad |
This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Release 11.5(1)SU3 of Cisco Unified Communications Manager and the IM and Presence Service. |
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MS Outlook Calendar Integration |
Use this guide to integrate IM and Presence Service with Microsoft Exchange Calendar 2003, 2007, or 2010. |
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Programming Guides |
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Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. |
|
|
Maintain and Operate Guides |
|
|
Administration Guide |
Use this guide to perform administrative tasks on a configured system. You can use this to perform tasks such as adding users, adding devices, or running backups and restores for Cisco Unified Communications Manager and IM and Presence Service. |
|
Security Guide |
Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports. |
|
Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications. |
|
|
Cisco Prime Collaboration Deployment Administration Guide |
Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes. |
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Use this guide to change the IP address, hostname or domain for Cisco Unified Communications Manager and IM and Presence Service. |
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Cisco Unified Serviceability Administration Guide |
Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services. |
|
Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service. |
|
|
Use this guide to monitor and maintain service provider networks, including the monitoring of system health, SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces, perfmons, and alerts. |
|
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Refer to this guide for an overview of the Cisco Unified Reporting web application on Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service. |
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Command Line Interface Reference Guide |
Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution. |
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