You can centrally manage Cisco Headsets configuration, firmware, inventory, troubleshooting, and diagnostic from Unified Communications Manager.
In Cisco Unified CM Administration, you can:
Remotely configure the headset settings such as wireless power range, audio bandwidth, Bluetooth on/off, and more using Headset Templates.
Define and control the firmware running on the headset.
Get a detailed inventory of all the headsets in your deployment.
Diagnose and troubleshoot headsets using Remote PRT, headset metrics in Call Management Records (CMR) and alarms.
Cisco Headset Service
Cisco Headset Service enables you to manage inventory, configuration updates, and diagnostics data of your Cisco Headset if you use compatible Cisco IP Phones or Cisco Jabber devices. You should enable this service in the Cisco Unified Serviceability user inteface to use the headset services.
For more information on the headset service, see the "Cisco Headset Service" section of the Cisco Unified Serviceability Administration Guide, Release 12.5(1)SU1.
Headset Template Important Considerations
The configuration changes introduced on Unified Communications Manager are not automatically configured on the Cisco Headsets. The Unified Communications Manager configurations are applied on Cisco Headsets only during the following scenarios:
Enable Cisco Headset Service—Administrators can see the Standard Default Headset Configuration Template (default template) only when the Cisco Headset Service is enabled. From this default template, you can create Custom Headset Configuration Templates and assign User Profiles to be used with this headset template as per your deployment needs and save the configuration changes.
Perform Apply Config on the Custom Headset Configuration Template so that the custom settings are applied on the headsets.
Perform Apply Config on the Standard Default Headset Configuration Template. Devices owned by end users associated with User Profiles in Assigned User Profile list and all anonymous devices will receive the default standard template settings.
For more information, see the “Headset Management” chapter in the Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU7.