Features and Services
Media Sense does not record the Consult Call with Selective Recording
When Selective Recording is configured, the Media Sense server does not record the consult call during a transfer. For example, if a call between an agent and a customer is being recorded, and the agent initiates a transfer to another agent, the consult call that takes place between the two agents, prior to the call being transferred, is not recorded.
To ensure that the consult call is recorded, the agent must press the ‘Record’ softkey when the consult call starts.
OVA Requirements and User Capacities
When sizing your deployment, keep these guidelines in mind around OVA requirements:
For multi-cluster deployments, we recommend that you deploy a minimum OVA of 15,000 users
For Persistent Chat deployments, we recommend that you deploy a minimum OVA of 15,000 users
For Centralized deployments, we recommend a minimum OVA of 25,000 users
If you plan to enable Multiple Device Messaging, measure deployments by the number of clients instead of by the number of users as each user may have multiple Jabber clients. For example, if you have 25,000 users, and each user has two Jabber clients, your deployment must have the capacity of 50,000 users.
SDL Listening Port Update Requires CTIManager Restart on all Nodes
If you edit the setting of the SDL Listening Port service parameter, you must restart the Cisco CTIManager service on all cluster nodes where the service is running. Currently, the help text says to restart the service, but does not specify that you must restart the service on all nodes where the service is running. You can access this service parameter from Cisco Unified CM Administration by navigating to , selecting Cisco CTIManager as the service, and clicking Advanced to see a complete list of CTIManager service parameters.
This update is a part of CSCvp56764.