Deprecation of Mobile Voice Access via H.323 and SIP VXML Gateways in Cisco Unified Communications Manager

Overview

Mobile Voice Access allows users to place calls from any remote phone, with the call anchored in the enterprise and presented to the called party as if it originated from the user's office phone. To use this feature, users must dial into a system interactive voice response (IVR) from their mobile device. After authenticating and entering the call destination, the system places the call as if it were made from the enterprise phone.

Cisco Unified Communications Manager does not support Mobile Voice Access via H.323 and SIP VoiceXML (VXML) Gateways.

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Products Affected

Products Affected

Version

Cisco Unified Communications Manager

14SU5

Problem Description

The following feature is deprecated and is not supported by Cisco Unified Communications Manager (Unified Communications Manager) for the version mentioned above:

  • Mobile Voice Access via H.323 and SIP VoiceXML (VXML) Gateways

Background

Many H.323 and SIP VoiceXML (VXML) gateways supported on Cisco Integrated Services Routers have reached end of support.

Problem / Symptom

The Mobile Voice Access feature via H.323 or SIP VXML gateways is not supported on Unified Communications Manager.

Product Migration Options

Customers are encouraged to configure Unified Communications Manager with native Mobile Voice Access, which is supported starting from Unified CM version 12.5 and later.

Opening a Case with TAC

If you require further assistance, or if you have any further questions regarding this field notice, contact Cisco Systems Technical Assistance Center (TAC) by one of the following methods: