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EOL14953
Cisco announces the end-of-sale and end-of-life dates for the Cisco Select On-Premises Calling SKUs. The last day to order the affected product(s) is August 30, 2023. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Customers are encouraged to migrate to On-premises Calling or Cloud Calling under Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
Software Support Services (SWSS) for perpetual on-premises calling is end-of-sale and is no longer available.
Table 1. End-of-life milestones and dates for the Cisco Select On-Premises Calling SKUs
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
March 1, 2023 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 30, 2023 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
August 29, 2024 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2025 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| ER12.5-SW-K9= |
EMRGNCY RSPNDR 12.5 SW NEW FOR PUT ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CM12.X-K9-DLT |
SW CM 12.0 Not for Resale, 20 CUWL PRO, 5 TP Room |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CSR12.X-K9-DLT |
UC 12.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CSR12.X-K9-DLT= |
UC 12.X Partner Demo/Lab/Training Kit - Product Upgrade Tool |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CALL-SW-12.X-K9 |
PS Calling for EMEAR - Software Version 12 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CALL-SW-12.X-XU-K9 |
PS Calling for EMEAR - Software Version 12 XU |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CM12.5-K9-LAB |
SW CM/SME 12.5 Lab Only, 20 CUWL, 5 TP Room, 50 CER |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CM12.5-K9-NFR |
SW CM/SME 12.5 Not for Resale, 20 CUWL,5 TP Room,100 CER |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-12.5-SW-K9-XU= |
CUCM Software Version 12.5 for PUT Only, Export Unrestricted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-12.5-SW-K9= |
CUCM Software Version 12.5 for PUT Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CM11.5-K9-LAB |
SW CM/SME 11.5 Lab Only, 20 CUWL PRO, 5 TP Room |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-11.5-SW-K9-XU= |
CUCM Software Version 11.5 for PUT Only, Export Unrestricted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-11.5-SW-K9= |
CUCM Software Version 11.5 for PUT Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to On-premises Calling or Cloud Calling under Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.