Explore Cisco
How to Buy

Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription

Available Languages

Download Options

  • PDF
    (507.5 KB)
    View with Adobe Reader on a variety of devices
Updated:December 15, 2020

Available Languages

Download Options

  • PDF
    (507.5 KB)
    View with Adobe Reader on a variety of devices
Updated:December 15, 2020

Table of Contents

 

 

Overview

EOL13693 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription. The last day to order the affected product(s) is May 31, 2021. The last day to renew or add to an existing subscription is May 31, 2022 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.

This end-of-life announcement includes these 11.5 components:

      Cisco Unified Communications Manager 11.5

      Cisco Emergency Responder 11.5

      Session Management Edition 11.5

      Cisco Unified Communications Instant Messaging & Presence 11.5

      Cisco Unity Connection 11.5

 

Customers should migrate to On Premises and Partner Hosted Smart Licensing under Cisco Collaboration Flex Plan 3.0. The ordering guide for Flex Plan 3.0 can be found at the link below: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

Existing 11.5 customers may continue adding additional users through 31 May 2022.

For additional information related to End-of-Sale of the Version 11.x Unified Communication Manager Software refer to these previously announced EOL Bulletins:

      EOL11446 - https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-738520.html

      EOL13549 - https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744284.html

End-of-life milestones

Table 1.      End-of-Life Milestones and Dates for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

November 30, 2020

End-of-Sale Date *

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

May 31, 2021

End of SW Maintenance Releases Date:
Subscription

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

May 31, 2022

End of Change/Renewal Date *:
Subscription

The last date to Renew or Add to an existing subscription.

May 31, 2022

Last Date of Support **:
Subscription

The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete.

May 31, 2024

*The requested subscription start date needs to be on or before the End-of-Sale Date for new subscriptions, and on or before the End of Change/Renewal Date for subscription changes and renewals.
**The projected subscription term end date for new or changing subscriptions needs to be on or before the Last Date of Support.

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

A-FLEX-SW-11X-K9

On-Premises & Partner Hosted Calling SW Bundle v11 (1)

A-FLEX-SW-12X-K9

On-Premises & Partner Hosted Calling SW Bundle v12 (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-SW-11-XU-K9

On-Premises & Hosted Calling SW Bundle for Russia v11.5 (1)

A-FLEX-SW-12-XU-K9

On-Premises & Hosted Calling SW Bundle for Russia v12.5 (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-SW-11.5-K9

On-Premises & Partner Hosted Calling SW Bundle v11.5 (1)

A-FLEX-SW-12.5-K9

On-Premises & Partner Hosted Calling SW Bundle v12 (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-ER-11X-K9

Emergency Responder SW Bundle v11 (1)

A-FLEX-ER-12X-K9

Emergency Responder SW Bundle v12 (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-S-UCM-11X-K9

UC Manager 11.x - SW Kit for UCM

A-PRMW-SW-CCS1-K9

Cisco Software Subscription - Software delivery

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-S-UCM11X-K9

UC Manager 11.x - SW Kit for UCM

A-PRMW-SW-CCS1-K9

Cisco Software Subscription - Software delivery

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-HST-SW-NU-11X-K9

Cisco Collaboration Subscription (CCS) - Software Download

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-PRM-SW-CCS1-K9

Cisco Software Subscription - Software delivery

A-PRMW-SW-CCS1-K9

Cisco Software Subscription - Software delivery

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-LIC-ESS-11X

Essential 11.x - License Subscription

A-PRM-LIC-ESS-12X

Essential 12.x - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-TPROOM-11X

TelePresence Room License for EntW 11.x-License Subscription

A-PRM-TPROOM-12X

TelePresence Room License for EntW 12.x-License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-LIC-PS-11X

Public Space License for 11X - License Subscription

A-PRM-LIC-PS-12X

Public Space License for 12X - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-HST-LIC-ESS-11X

Hosted Essential 11.x - License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HST-TPROOM-11X

Hosted TelePresence Room License for EntW 11.x -License Subs

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-LIC-PS-11X

Hosted Public Space License for 11X - License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-FLEX-P-ESS-11X

Essential v11 License (1)

A-FLEX-P-ESS-12X

Essential v12 License (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-P-TPRM-11X

Telepresence Room v11 License (1)

A-FLEX-P-TPRM-12X

Telepresence Room v12 License (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-H-ESS-11X

Essential v11 License (1)

A-FLEX-H-ESS-12X

Essential v12 License (1)

Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-FLEX-H-TPRM-11X

Telepresence Room v11 License (1)

A-FLEX-H-TPRM-12X

Telepresence Room v12 License (1)

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-FLEX-H-UCM-11X

Unified Communications Manager v11 License (1)

A-FLEX-H-UCM-12X

Unified Communications Manager v12 License  (1)

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-FLEX-P-COMMON11X

Common Area v11 License (1)

A-FLEX-P-COMMON12X

Common Area v12 License (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-P-ER-11X

Emergency Responder v11 License (1)

A-FLEX-P-ER-12X

Emergency Responder v12 License (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-P-UCM-11X

Unified Communications Manager v11 License (1)

A-FLEX-P-UCM-12X

Unified Communications Manager v12 License (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-P-UCXN-11X

Unity Connection v11 License (1)

A-FLEX-P-UCXN-12X

Unity Connection v12 License

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-FLEX-SME-11X

Session Manager v11 (1)

A-FLEX-SME-12X

Session Manager v12 (1)

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-HST-LIC-ER-11X

Hosted ER 11.x 911 - User License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HST-LIC-PS-11X

Hosted Public Space License for 11X - License Subscription

There is currently no replacement product available for this product.

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HST-LIC-UCM-11X

Hosted UC Manager 11.x - User License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HST-LIC-UCX-11X

Hosted Unity Connection 11.x - User License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-LIC-ER-11X

Hosted ER 11.x 911 - User License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-LIC-ESS-11X

Hosted Essential 11.x - License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-LIC-UCM-11X

Hosted UC Manager 11.x - User License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-LIC-UCX-11X

Hosted Unity Connection 11.x - User License Subscription

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-TP-PAK

Hosted Enable Advanced Networking Option - PAK

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-TPROOM-11X

Hosted TelePresence Room License for EA 11.x - License Subs

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-HSTW-UCM-PAK

Hosted UC Manager - PAK

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-PRM-LIC-ER-11X

ER 11.x 911 - User License Subscription

A-PRM-LIC-ER-12X

ER 12.x 911 - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-LIC-PSPA-11X

Public Space License for 11X - License Subscription

A-PRM-LIC-PS-12X

Public Space License for 12X - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-LIC-UCM-11X

UC Manager 11.x - User License Subscription

A-PRM-LIC-UCM-12X

UC Manager 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-LIC-UCX-11X

Unity Connection 11.x - User License Subscription

A-PRM-LIC-UCX-12X

Unity Connection 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRM-LIC-UCXN-11X

Unity Connection 11.x - User License Subscription

A-PRM-LIC-UCX-12X

Unity Connection 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-ER11X

ER 11.x 911 - User License Subscription

A-PRM-LIC-ER-12X

ER 12.x 911 - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-ER-11X

ER 11.x 911 - User License Subscription

A-PRM-LIC-ER-12X

ER 12.x 911 - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-ESS11X

Essential 11.x - License Subscription

A-PRM-LIC-ESS-12X

Essential 12.x - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-ESS-11X

Essential 11.x - License Subscription

A-PRM-LIC-ESS-12X

Essential 12.x - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-PS-11X

Public Space License for 11X - License Subscription

A-PRM-LIC-PS-12X

Public Space License for 12X - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-PSPA11X

Public Space License for 11X - License Subscription

A-PRM-LIC-PS-12X

Public Space License for 12X - License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-UCM11X

UC Manager 11.x - User License Subscription

A-PRM-LIC-UCM-12X

UC Manager 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-UCM-11X

UC Manager 11.x - User License Subscription

A-PRM-LIC-UCM-12X

UC Manager 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-UCX-11X

Unity Connection 11.x - User License Subscription

A-PRM-LIC-UCX-12X

Unity Connection 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-LIC-UCXN11X

Unity Connection 11.x - User License Subscription

A-PRM-LIC-UCX-12X

Unity Connection 12.x - User License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-TPROOM11X

TelePresence Room License for EA 11.x - License Subscription

A-PRM-TPROOM-12X

TelePresence Room License for EntW 12.x-License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-TPROOM-11X

TelePresence Room License for EA 11.x - License Subscription

A-PRM-TPROOM-12X

TelePresence Room License for EntW 12.x-License Subscription

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-PRMW-UCM-PAK

Collab Subscription UCM PAK SKU

There is currently no replacement product available for this product.

-

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-SPK-AU-C-HST11

Hosted Calling C3 Version 11 and Business Messaging

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-SPK-AU-C-PRM11

On-Premise Calling v11

A-SPK-AU-C-PRM12

On-Premise Calling v12

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-SPK-EDUEC-PCL2

On-Premise Calling v11 & Advanced Meetings (OA PID)

There is currently no replacement product available for this product.

-

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-SPK-EDUEC-PRM11

On-Premise Calling v11 & Advanced Meetings

There is currently no replacement product available for this product.

-

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-SPK-EMP-C1-HST11

Hosted Calling C1 Version 11 and Business Messaging

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-SPK-EMP-C1-PRM11

On-Premise Calling v11 & Business Messaging

A-SPK-EMP-C1-PRM12

On-Premise Calling v12 & Business Messaging

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-SPK-EMP-C3-HST11

Hosted Calling C3 Version 11 and Business Messaging

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

A-SPK-EMP-C3-PRM11

On-Premise Calling v11 & Advanced Meetings

A-SPK-EMP-C3-PRM12

On-Premise Calling v12 & Advanced Meetings

Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0.

A-SPK-NU-C1-HST11

Hosted Calling C1 Version 11 (1)

There is currently no replacement product available for this product.

-

Customers should migrate to Hosted NU or EA Calling Smart Licensing under  A-FLEX-3 Cisco Collaboration Flex Plan 3.0

Product migration options

Customers should migrate to On Premises and Partner Hosted Smart Licensing under Cisco Collaboration Flex Plan 3.0. The ordering guide for Flex Plan 3.0 can be found at the link below: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

Learn more