Overview

Cisco Unified Communications Manager does not support Cisco TAPI Service Provider (TSP) 32-bit Windows plugin.

THIS ADVISORY IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION OR MATERIALS LINKED FROM THE ADVISORY IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS ADVISORY AT ANY TIME.

Products Affected

Problem Description

The following feature is deprecated and is not supported by Cisco Unified Communications Manager (Unified Communications Manager) for the version mentioned above:

• 32-bit Windows plugin support for Cisco TAPI Service Provider

Background

Microsoft has announced the end of support for the following Windows platforms that supported 32-bit versions:

• Windows 10 will reach end of support on October 14, 2025. As of January 10, 2023, computers running Windows 8.1 no longer receive security updates from Microsoft.

• Support for Windows 7 has been discontinued. Microsoft customer service no longer provides technical assistance, and PCs running Windows 7 will not receive security updates.

There is no 32-bit version of Windows 11 or later; Windows 11 is only available in a 64-bit version.

Problem / Symptom

The 32-bit plugin for Cisco TAPI Service Provider (TSP) does not work on Windows 10, Windows 8.1, or Windows 7.

Product Migration Options

Customers are encouraged to migrate to the 64-bit plugin version of Cisco TAPI Service Provider (TSP) on supported Windows platforms.

https://developer.cisco.com/site/tapi/supported-windows-os

Opening a Case with TAC

If you require further assistance, or if you have any further questions regarding this field notice, contact Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a Service Request on cisco.com

• By Email

• By Telephone