Documentation Guide

About This Guide

This guide contains an overview of the documentation that is available for Release 14 of Cisco Unified Communications Manager and the IM and Presence Service.

Documents for Cisco Unified Communications Manager Release 14

This section summarizes the documents that are available for Cisco Unified Communications Manager Release 14.

Table 1. Documents for Cisco Unified Communications Manager, Release 14

Document

Description

Release Guides

Compatibility Matrix

Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service.

Release Notes for Cisco Unified Communications Manager and the IM and Presence Service

Describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service.

New and Changed Features

This chapter from the Release Notes contains information on the new and changed features for this release.

Readme Files

The Readme files contain information on bug fixes and updates that are included in this release.

Release Notes for Prime Collaboration Deployment

Release-specific information for the latest release of Cisco Prime Collaboration Deployment.

Open Source Documents

The Open Source document contain licenses and notices for open source software used in the respective products.

  • Cisco Unified Communications Manager 14

  • Cisco Prime Collaboration Deployment 14

Install and Upgrade Guides

Installation Guide

Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes.

Upgrade and Migration Guide

Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service.

Replacing a Single Server or Cluster

Use this guide to replace an entire cluster or a single server in a cluster for Cisco Unified Communications Manager.

Cisco Collaboration on Virtual Servers

Use this guide to get technical information that you need to run Cisco Unified Communications Manager on virtual servers.

Design Guides

Solution Reference Network Designs (SRND)

Use this guide to know about design considerations and guidelines for deploying Cisco Collaboration solutions, including Cisco Unified Communications Manager and IM and Presence Service.

Configuration Guides

System Configuration Guide

Use this guide to configure the call control system of Cisco Unified Communications Manager. This guide includes Day 1 configurations such as inbound and outbound calling, dial plans, and network resources.

Feature Configuration Guide

Use this guide to configure features for Cisco Unified Communications Manager. Refer to this guide after you configure the call control system.

Push Notifications Deployment for Cisco Jabber on iPhone and iPad

This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager and the IM and Presence Service.

Programming Guides

Cisco Unified JTAPI Developers Guide

Describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform.

Cisco Unified TAPI Developers Guide

Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications

Maintain and Operate Guides

Administration Guide

Use this guide to complete administrative tasks on a configured Cisco Unified Communications Manager system. You can use this to perform tasks such as adding users, adding devices, running backups and restores.

Security Guide

Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports

SAML SSO Deployment Guide

Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications.

Prime Collaboration Deployment Administration Guide

Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes.

Bulk Administration Guide

Use the Bulk Administration Tool to add, update, or delete a large numbers of users, devices, or ports in Cisco Unified Communications Manager.

Real-Time Monitoring Tool Administration Guide

Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service.

Command Line Interface Reference Guide

Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution

Dial Plan Deployment Guide

Use this guide to deploy a dial plan. This guide applies to all releases of Cisco Unified Communications Manager.

Call Reporting and Billing Administration Guide

This guide contains configuration information to set up call reporting and billing via the CDR Analysis and Reporting system as well as a description of the CDR and CMR contents.

End User Guides

Self Care Portal User Guide

Refer your end users to this user guide for procedures on how to use the Cisco Unified Communications Self Care Portal to customize user options such as speed dials, conference settings, and IM and Presence status on their Cisco Unified IP Phones.

Documents for IM and Presence Service

This section summarizes the documents that are available for the IM and Presence Service, Release 14.

Table 2. Documents for IM and Presence Service, Release 14

Document

Description

Compatibility Matrix

Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service.

Release Notes for Cisco Unified Communications Manager and the IM and Presence Service

Describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service.

Readme Files

The Readme files contain information on bug fixes and updates that are included in this release.

Release Notes for Prime Collaboration Deployment

Release-specific information for the latest release of Cisco Prime Collaboration Deployment.

Install and Upgrade Guides

Installation Guide

Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes.

Upgrade and Migration Guide

Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service.

Design Guides

Solution Reference Network Designs (SRND)

Use this guide to know about design considerations and guidelines for deploying Cisco Collaboration solutions, including Cisco Unified Communications Manager and IM and Presence Service.

Configuration Guides

Configuration and Administration for IM and Presence Service

Use this guide to configure and administer the IM and Presence Service.

Database Setup Guide

Use this guide to configure an external database to store information synchronized from the IM and Presence Service.

Interdomain Federation Guide

Use this guide to configure IM and Presence Service for interdomain federation over the SIP protocol with Microsoft Lync/OCS, and over the XMPP protocol with IBM Sametime, Googletalk, Webex Connect, and another IM and Presence Service enterprise.

MS Outlook Calendar Integration

Use this guide to integrate IM and Presence Service with Microsoft Exchange Calendar 2003, 2007, or 2010.

Push Notifications Deployment for Cisco Jabber on iPhone and iPad

This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager and the IM and Presence Service.

Programming Guides

Cisco Unified TAPI Developers Guide

Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications.

Maintain and Operate Guides

Security Guide

Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports.

SAML SSO Deployment Guide

Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications.

Prime Collaboration Deployment Administration Guide

Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes.

Cisco Unified Real-Time Monitoring Tool Administration Guide

Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service.

Command Line Interface Reference Guide

Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution.

Jabber for Everyone Quick Start Guide

Jabber for everyone makes Cisco Jabber presence and instant messaging (IM) available at a small end user cost for customers who have deployed Cisco Unified Communications Manager for all or part of their organization.

This document describes the necessary steps required for deployment of Cisco Jabber. This is a quick start guide and will not cover any of the advanced features supported by Cisco Jabber.