A Service Profile allows you to create a profile that comprises common Unified Communications (UC) Services settings. You can then apply the service profile to an end user in order to assign the UC services configuration settings in the Service Profile to that end user. You can configure different service profiles for different groups of users in your company so that each group of users has the appropriate services configured for their job.
A Service Profile comprises configuration settings for the following UC services:
IM and Presence
Video conferencing services
Applying Service Profiles to End Users
You can use the following methods to apply a service profile to an end user:
For LDAP Synchronized Users—If you have imported end users from an LDAP directory, you can assign the service profile to a feature group template and then apply that feature group template to your end users
For Active Local Users (i.e. non-LDAP users)—In End User Configuration, you can assign a service profile for an individual end user. You can also use the Bulk Administration Tool to assign a service profiles for many end users at once. For details, see the Bulk Administration Guide for Cisco Unified Communications Manager.
Service Profile Configuration Task Flow
Command or Action
Configure any of the following Unified Communications (UC) services that you want to assign to this service profile:
From Cisco Unified CM Administration, choose USer Management > User Settings > UC Service.
Click Add New.
From the UC Service Type drop-down list box, choose Directory.
From the Product Type field, choose either of the following:
Directory—Choose this option if you want your clients to use UDS to connect to the Cisco Unified Communications Manager database for directory lookups.
Enhanced Directory—Choose this option if you want your clients to connect to an external LDAP directory for directory lookups.
Enter a Name for the directory service.
Enter a Description for the directory service.
In the Hostname/IP Address field, enter the hostname, IP address, or fully qualified domain name of the server that hosts the directory service that you want your clients to use for directory lookups.
If you are using an external LDAP directory for directory lookups, enter the hostname, IP address, or fully qualified domain name of the LDAP directory.
In the Port field, enter a port number that matches the available port on the directory service. The default port value is 389. In addition, ports 636, 3628, 3629 can connect to an external LDAP directory.
In the Protocol field, enter the protocol that will be used to route communications between the directory service and endpoints. The available options are:
Perform this procedure to set up a service profile that you can assign to your users. For each service, the service profile points to the appropriate servers that are set up for that service. For example, the service profile points the voicemail service to a primary server, secondary server, and a tertiary server, if applicable.
Before You Begin
You must set up your Unified Communications (UC) services prior to setting up a service profile. You can set up any of the following UC services: