Learn how to troubleshoot Policy Analyzer and Optimizer when policies do not analyze or appear.
Read the following sections to troubleshoot any issues with the Policy Analyzer and Optimizer:
Policy Analyzer and Optimizer Does Not Analyze Policies
If you notice that Policy Analyzer and Optimizer is not analyzing policies despite clicking Analyze Policy, try the following:
Procedure
| 1. | From the Security Cloud Control Home page, click Firewall. |
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| 2. | Navigate . |
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| 3. | Select the On-Premises Firewall Management Center or Cloud-Delivered FMC for which the policy analysis is not happening and choose Workflows under Actions on the right pane. |
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| 4. | If you see that the latest workflow's Current State shows up as Error, expand the workflow and scroll to the last action whose END STATE is ERROR. |
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| 5. | Click Error Message under the RESULT column to see a detailed error message or click Stack Trace to see the series of exceptions that occurred, which caused the error. |
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| 6. | Resolve the error or contact Cisco TAC for assistance. |
Policy Analyzer and Optimizer Does Not Fetch Policies
If policies on your On-Premises Firewall Management Center are not displayed on the Policy Analyzer and Optimizer page on Security Cloud Control, do the following:
Procedure
| 1. | On the On-Premises Firewall Management Center, navigate . |
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| 2. | Ensure that the Enable Policy Analyzer and Optimizer checkbox is checked. |
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| 3. | (Optional) In the left navigation pane of your Security Cloud Control tenant, navigate , and ensure that the On-Premises Firewall Management Center is active and reachable. |