Cisco Security Cloud Control: Secure Firewall Management

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Cisco Security Cloud Control: Secure Firewall Management

Migrate to Cisco Security Cloud Sign On Identity Provider

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Learn how to migrate to Cisco Security Cloud Sign On identity provider. On October 14, 2019, Security Cloud Control converted all tenants to Cisco Security Cloud Sign On as their identity provider and Duo for multifactor.


On October 14, 2019, Security Cloud Control converted all tenants to Cisco Security Cloud Sign On as their identity provider and Duo for multifactor authentication (MFA). To log into Security Cloud Control, you must first activate your account in Cisco Secure Sign-On and configure MFA using Duo.

Security Cloud Control requires MFA which provides an added layer of security in protecting your user identity. Two-factor authentication, a type of MFA, requires two components, or factors, to ensure the identity of the user logging into Security Cloud Control. The first factor is a username and password, and the second is a one-time password (OTP), which is generated on demand.

Note
  • If you sign in to Security Cloud Control using your own single sign-on identity provider, this transition to Cisco Security Cloud Sign On and Duo does not affect you. You continue to use your own sign-on solution.

  • If you are in the middle of a free trial of Security Cloud Control, this transition does apply to you.

Before You Begin

We strongly recommend the following steps prior to migrating:


Troubleshooting Login Failures after Migration

Login to Security Cloud Control Fails Because of Incorrect Username or Password

Solution If you try to log in to Security Cloud Control and you know you are using the correct username and password and your login is failing, or you try the "forgot password" option and cannot recover a viable password, you may have tried to log in without creating a new Cisco Security Cloud Sign On account. You need to sign up for a new Cisco Security Cloud Sign On Account.

Login to the Cisco Security Cloud Sign On Dashboard Succeeds but You Can't Launch Security Cloud Control

Solution You may have created a Cisco Security Cloud Sign On account with a different username than your Security Cloud Control tenant. Contact the Cisco Technical Assistance Center (TAC) to standardize your user information between Security Cloud Control and Cisco Secure Sign-On.

Login Fails Using a Saved Bookmark

Solution You may be attempting to log in using an old bookmark you saved in your browser. The bookmark could be pointing to https://cdo.onelogin.com.

Solution Log in to https://security.cisco.com.

  • Solution If you have created your new secure sign-on account, click the Security Cloud Control tile on the dashboard that corresponds to the region in which your tenant was created:

    • Solution Security Cloud Control APJ

    • Solution Security Cloud Control Australia

    • Solution Security Cloud Control EU

    • Solution Security Cloud Control India

    • Solution Security Cloud Control US

  • Solution Update your bookmark to point to https://security.cisco.com.