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CiscoWorks Campus Manager

Release Note (No title available)


Table of Contents

These release notes are for use with the AIX and HP-UX versions of
Campus Manager 3.1 of the CiscoWorks2000 family of products.

These release notes provide the following information:

Caution   If the Y2K Compliance Assessment Tool is installed on your system, you must uninstall it before installing this version. Otherwise, the installation will fail.

New Features

Campus Manager 3.1 contains these new features:

  • Client Application Manager (CAM) replaced with Java Plug-in

  • Improved overall performance as a result of mandatory use of Java Plug-in

  • New device support, including:

    • Catalyst 6000 family

    • VLAN for voice

    • Support of VLAN index numbers from 0 to 4096.

    • IGX series devices

    • Voice Gateway modules for Catalyst 6500

For a list of devices supported by Campus Manager 3.1, refer to the following URL:

  • Cisco CallManager 3.0(6) support

  • Supports networks that do not have any VTP servers configured

  • Cisco IP Interactive Voice Response (IVR) 2.0 support

  • Cisco IP IVR and Cisco IP Integrated Contact Distribution (ICD) 2.1 support

  • Media Convergence Servers (MCS) discovery and display support

The following subsections describe new features in Campus Manager components.

Path Analysis

Path Analysis contains these new features:

  • Integrated Communications System (ICS) 7750 device support

  • VLAN for Voice support

  • Support of Catalyst 6000 series device running IOS

  • Supports ability to access services running on MCS devices.

User Tracking

User Tracking contains these new features:

  • Supports 40,000 entries (up from 10,000 entries supported in Navigator)

  • Data is displayed as it is loaded (instead of after all of the data is retrieved).

  • Very fast response when a query is executed or a layout change is made.

  • Supports the execution of saved queries and layouts for both the Main table and IP Phone table.

  • Supports the use of the command line for main and IP Phone saved queries.

  • Included Row numbers for both the Main table and IP Phone table.

  • IP Phone table support—prior to Campus Manager 3.1, the IP Phone table was viewable only. This release supports:

    • Using simple queries

    • Creating and saving advanced queries

    • Deleting selected phone table entries

    • Deleting old phone table entries

    • Finding a pattern in the phone table

    • Adding and editing layouts for the phone table

    • Exporting phone table entries to a text file

Topology Services

Topology Services contains these new features:

  • Supports ability to access services running on MCS devices.

  • Supports ICS devices—you can access ICS System Manager.

  • Network Topology views have been enhanced.

  • Supports Visio export of Network Topology views.

  • Device labels have been enhanced.

  • View information on native and auxiliary VLANs—native VLANs carry data traffic, and auxiliary VLANs carry voice and data traffic.

VLAN Port Assignment

Prior to Campus Manager 3.1, VLAN Port Assignment existed only in Topology Services. In this release, VLAN Port Assignment can also be started as a separate application from the CiscoWorks2000 desktop. This application gives users the ability to view VLAN summary information, search for ports, configure trunk attributes, and move ports to other VLANs.

VLAN Port Assignment contains these new features:

  • Supports VLAN index numbers from 0 to 4096.

  • Supports VLAN discovery and display independent of whether or not a VTP server exists.

  • Displays a VTP domain, and highlights a VLAN and devices, in a topology view.

  • Allows you to view information on native and auxiliary VLANs—native VLANs carry data traffic, and auxiliary VLANs carry voice and data traffic.

  • Ports query function has been enhanced.

Physical and Logical Discrepancy Reports

Prior to Campus Manager 3.1, Physical and Logical Discrepancy Reports existed only in Topology Services. In this release, these reports also appear as applications in the "Discrepancy Reports" folder on the CiscoWorks2000 desktop. These reports display inconsistencies and misconfigurations in your physical and logical network setup.

Documentation Roadmap

The following documents are provided in PDF on your product CD:

  • Installing and Setting Up Campus Manager on AIX

  • Installing and Setting Up Campus Manager on HP-UX

  • Using Campus Manager

    Note   Adobe Acrobat Reader 4.0 is required.

Refer to these publications to learn how to install and use Campus Manager 3.1 (CiscoWorks2000):

  • Campus Manager online help—Provides task-oriented and context-sensitive help from every window that contains a Help button.
  • Getting Started with the CiscoWorks2000 Server—Provides information about setting up, administrating, and diagnosing the CiscoWorks2000 Server, including the ANI Server.

  • Installing and Setting Up Campus Manager on AIX—Provides information about Campus Manager installation requirements and procedures on AIX. This publication is available from Cisco.com.

  • Installing and Setting Up Campus Manager on HP-UX—Provides information about Campus Manager installation requirements and procedures on HP-UX. This publication is available from Cisco.com

  • Release Notes for CiscoWorks2000 CD One, 4th Edition on AIX and HP-UX—Provides a list of caveats for the CiscoWorks2000 CD One, 4th Edition software.

  • Using Campus Manager—Provides information about the use and operation of Campus Manager, including application descriptions, scenarios, and troubleshooting.

A complete set of hardcopy user guides for the products contained in the LAN Management Solutions Bundle can be ordered using the part number CWDOC-RWAN-LMS.

Orders for documentation can be placed through an authorized Cisco reseller or a Cisco sales representative.

Individual installation and user guides can be purchased using the Cisco MarketPlace ordering system. Cisco sales representatives, resellers, and users with direct ordering privileges can locate documentation part numbers and other ordering information by selecting the Documentation product family within MarketPlace and navigating to the CiscoWorks2000 section.

Supported Devices

Device packages for all supported devices are installed when you install Campus. Campus 3.1 supports all devices supported in Campus Manager 3.0 plus additional devices.

For a list of devices supported in Campus Manager 3.1, refer to the following URL:


For a list of devices supported in Campus Manager 3.0, refer to the following URL:


Known Problems

Known problems are unexpected behaviors or defects in Campus Manager 3.1 software releases. They are graded according to severity level. These release notes contain information for severity levels 1 through 3.

You can search for problems using the Cisco bug tracking tool, Bug Navigator II. To access Bug Navigator II, log into Cisco.com and select Service & Support> Technical Support Help—Cisco TAC>Tools>Software Bug Toolkit>
Bug Navigator II
, or enter the following URL in your web browser: http://www.cisco.com/support/bugtools.

Note   If an operation does not work, open the Java Console. The Java Console reports any Java errors, but slows performance of Java applications.

To open the Java Console:

  • In Internet Explorer:

    a. Select Tools > Internet Options > Advanced and click Java console enabled.

    b. Restart browser.

    c. Select View > Java Console.

  • In Netscape Navigator, select Communicator>Tools>Java Console.

This section contains:

General Notes and Known Problems

Note the following:

  • Users might notice faster performance using Internet Explorer. Performance testing indicates that Internet Explorer can provide faster application loading and execution compared to other browsers.

  • Your browser must be properly configured. If it is not properly configured, Campus Manager might not work correctly. Refer to Installing and Setting Up CiscoWorks2000 CD One for information on properly setting up client systems.

  • Campus Manager requires a DNS server to function properly. Many commands operate erratically or not at all if there is no DNS server on the network.

  • Running Campus Manager from a browser invoked from an x-window connection is not supported. Install a browser on the client from which you wish to connect.

  • You can upgrade your operating system (OS) either before or after you upgrade Campus Manager. However, if you upgrade the OS after upgrading Campus Manager, you will not receive any OS-related patch warnings or service pack-related warnings.

  • Verify that the latest version of all required OS patches, service packs, and third-party device drivers are installed before proceeding with an OS upgrade.

  • It is recommended that any Windows 2000 server running Netscape Navigator should not also be used as a client.

  • Regarding Visio:

    • It is recommended that you do not export an entire topology map to Visio. Instead, select and export particular devices or a segment of the network.

    • After selecting Export to Visio, be sure to enter a filename in the Export to Visio dialog box for the file that Visio will generate.

    • Before opening a topology map exported to Visio, you need to download the cm_cisco.vss file and place it in the Visio/Solutions directory.

    • When opening a topology map exported to Visio, select comma (,) as the delimiter.

Table 1: General Known Problems
Bug ID Summary Explanation


Campus Manager and QPM-COPS cannot co-exist.

Do not install Campus Manager 3.1 on a server that has QPM-COPS 1.0 installed. They cannot coexist.


Catalyst 3500 series is supported in IP mode only.

Campus Manager supports the Catalyst 3500 series in IP mode only. Cluster mode is not supported.


Launching a telnet session, print, export or similar operations fail and the Java Console displays the error ClassNotFoundException.

Browser is waiting for you to answer Security Warning window.


Check Always Trust content from Cisco in Security Warning window and it will not open again.


Non-empty CLASSPATH environment variable might produce erratic browser behavior.

If your system has a non-empty CLASSPATH environment variable, your browser might behave unpredictably.


Unset CLASSPATH variable nonglobally:

  • AIX—Unset CLASSPATH variable from terminal window from which you launch browser.

  • HP-UX—Unset CLASSPATH variable from terminal window from which you launch browser.


Applets do not work when accessed using localhost.

Campus Manager applets do not work when accessed using localhost. All three applets will launch, but the system hangs.


Access the server locally, with the full DNS name, or with the IP address.


Using online help with several applications.

In Campus Manager, if you open more than one application, the online help might be disabled for the first application opened.


Close the application and launch it again, or leave the Help window open when switching between applications.


Minimized windows do not become visible when selected from a Window menu.

If a window is minimized, you cannot make it visible by selecting it from a Window menu.


Double-click the window icon on the desktop.


Can not launch CiscoView from Campus Manager applications.

Sometimes CiscoView will not launch from any Campus Manager application.


DNS server required for Campus Manager.

Campus Manager requires a DNS server to function properly. Many functions will operate erratically or not at all if there is no DNS server on the network.


Cannot connect to different servers from the same client.

Campus Manager applications cannot be accessed on different servers from the same client and the same browser.


Access the applications using different browsers.


Cannot upgrade CWSI Campus data to Campus Manager 3.0 format.

If the upgrade script was already run one time manually or by the upgrade program, it will not work a second time.


Remove the upgrade timestamp from the end of the ANIServer.properties file and rerun the upgrade script.


Application performance very slow with HTTP proxy.

Application performance degrades significantly when running in an HTTP proxy environment.


Logging out of CiscoWorks2000 does not log user out of Campus Manager.

If you click Logout in the CiscoWorks2000 main window, you are logged out of all applications except for Campus Manager. Thus, you can still add and delete VLANs, as well as look at topology layouts.


Close all topology windows after logging out of CiscoWorks2000.


Cannot launch CiscoView on an IGX series device.

The following procedure results in this problem:

1. Launch Topology Services.

2. Open LAN Edge view.

3. Right-click on IGX series device and select CiscoView from context menu.

4. A dialog box appears. Enter appropriate community strings, and CiscoView attempts to launch, but error message is displayed.

CiscoView can be launched only on IGX series devices via Cisco WAN Manager.


Shortcuts for Campus Manager applications do not work when CiscoWorks2000 desktop is running in Internet Explorer 5.5.

With CiscoWorks2000 desktop running in Netscape Navigator, shortcuts for Campus Manager applications work as expected.


CiscoWorks2000 sessions do not timeout with Campus Manager running.

As long as Campus Manager is running, you are not logged out of current CiscoWorks2000 session, even if idle for a few hours.

To avoid problem, log out of CiscoWorks2000 after using Campus Manager.


Download of Java applets on Windows 2000 machines may take longer than expected if virus checker application is enabled.

See the CD One, 4th Edition release notes for a detailed explanation of this problem.


Unable to copy and paste IP addresses from Topology Services to Path Analysis when keyboard shortcuts are used.

Following actions result in problem:

1. After selecting an IP address in Topology Services, type Ctrl+C to copy address.

2. With cursor active in Path Analysis "From" field, type Ctrl+V; the following is pasted in instead of IP address: java.lang.nullPointerException

Ctrl+X, Ctrl+C, and Ctrl+V (keyboard shortcuts for cut, copy, and paste commands) are not supported by summary tables in the Topology Services main window or most tables displayed by Campus Manager applications.

Also, in applications that support the copying of table cells by selecting Edit > Copy, a carriage return is added to the end of the last cell copied.


Launching a Campus Manager application with the Print dialog box open in another Campus Manager application results in error.

Following actions result in problem:

1. Select Print from active Campus Manager application.

2. With Print dialog box displayed, launch another Campus Manager application. New application window does not respond to user input.


Close Print dialog box and relaunch application.


Cannot connect to ANI Server

When you launch Campus applications, this error message appears:

Cannot connect to ANIServer


1. Clear the browser cache.

2. Close and open the browser.


When you attempt to launch an application, the message Application already running displays, where application is the name of the application you attempted to launch.

If you close application window and Loading Files popup window while application is loading, this message is displayed. Problem occurs because browser is still loading files.


Close all browser windows, then start application again.


Gatekeeper configuration file must be modified in order to run Campus Manager 3.1 on multi-homed machines.

Campus Manager 3.1 is supported by multi-homed machines (machines with multiple NIC cards, each configured with different IP addresses). Because of CORBA restrictions, only one IP address can be used by client to access CiscoWorks2000 Server.

To ensure Campus Manager runs properly on multi-homed machines, open gatekeeper configuration file and enter appropriate IP address in the following fields: vbroker.gatekeeper.backcompat.callback.host=

General Known Problems on HP-UX

Table 2: General known Problems on HP-UX
Bug ID Summary Explanation


ANI Server JRE might have high CPU utilization.

During discovery or Path trace, ANI Sever JRE process might consume a high percentage of CPU for large networks.

Netscape Navigator Known Problems

Table 3: Netscape Navigator Known Problems
Bug ID Summary Explanation


The Edit>Copy command does not work properly in Netscape Navigator.

The first time you use Edit>Copy in Topology Services, it works. If you are using Navigator, additional copies do not work unless another Windows application has copied something to clipboard.


Go into another Windows application and copy something. Edit>Copy now works.

CSCdp76116, CSCdp98974

Status bar or scrollbars are missing.

If you use Navigator to access Campus Manager, applications might occasionally open without a status bar or scrollbars.


Resize window until the scroll bars and status bars appear.


Memory usage increases after each Campus application launch in Navigator.

When you launch a Campus Manager application, Navigator allocates memory for libraries of services used by application. When you close the application, it does not release the memory. If you run that application again, it allocates more memory for same services and repeats for each subsequent launch.

You can see memory use increase each time you launch a Campus Manager application. If you repeatedly launch enough, results are unpredictable, including closing abnormally.


Launch each application only once or twice. If this problem occurs, close all windows and relaunch the application.


Launching a second application causes Netscape Navigator to close abnormally.

In Navigator, if you launch one Campus application and then a second before the first finishes loading, Navigator might close abnormally.


Wait until first application is fully loaded before launching another.

Application is fully loaded when the Loading window closes and the Main window of application is filled in.


Attempt to highlight a device or path fails.

If you use Navigator and installed CAM, an attempt to highlight a device or path might fail.


Exit Navigator and make sure to launch User Tracking before Topology Services.


Netscape might stop responding if you open the Layer 2 summary window with more than 1000 devices.

If you use Navigator 4.7 as your browser and open Layer 2 summary window with more than 1000 devices, the browser might stop responding.


User is not prompted to install the Java plug-in when launching an application that utilizes the plug-in for the first time.

If RealJukebox Plug-in for Navigator is already installed on a Windows client prior to first launch of application utilizing Java Plug-in, you will not be prompted to install Java Plug-in.


  • Uninstall RealJukebox Plug-in.


  • Rename nprjplug.dll file in Navigator Plug-ins directory with new extension—for example, nprjplug.dll.bak.

Note After Java Plug-in is installed, you can reactivate RealJukebox Plug-in by changing renamed file back to nprjplug.dll.

Netscape Navigator Known Problems on AIX

Table 4: Netscape Navigator Known Problems on AIX
Bug ID Summary Explanation


Telnet window not launched from PathTool and Topology services window on AIX clients.

Telnet does not work on an AIX client. This is because Navigator uses it own proprietary library, libc.a, which does not handle Telnet protocol.


  • Use netscape_aix4 executable in MOZILLA_HOME.


  • Edit the following Netscape script and change the LIBPATH to default system library path:

    if test "${LIBPATH}xxx" = "xxx"

    if test "${LIBPATH}xxx" = "xxx"

Path Analysis Known Problems

Table 5: Path Analysis Known Problems
Bug ID Summary Explanation


Cannot perform more than six traces at once.

Even though up to ten different clients can access Path Analysis at a time, it is possible for only six traces to be performed at the same time.


Invalid Layer 3 trace when entering netID or broadcast address.

Entering a netID or a broadcast address results in an invalid Layer 3 trace.


Exit button does not work on first attempt.

Sometimes, the File>Exit command does not work on the first attempt.


Select the command again until the application exits.


Path Analysis window missing Trace subwindow.

Sometimes, Path Analysis does not launch correctly.


Exit and launch again.


Layer 2 is missing from a trace run on devices connected by a Fast Ethernet Channel or a Gigabit Ethernet Channel.

When a trace is run on two devices connected by a Fast Ethernet Channel or a Gigabit Ethernet Channel, Path Analysis main table displays interface type as "Unknown," even though devices are in a managed state.


Path Analysis does not accept hostnames in the /etc/hosts file as source or destination seeds, causing traces to fail.

Following actions result in problem:

1. Enter a device name from /etc/hosts file.

2. Run a discovery.

3. Set the selected device as Source and run a path trace. Path Analysis displays following message:
Trace Aborted.

Path Analysis requires DNS, NIS, or NIS+ to look up hostnames in /etc/hosts file.


Path Analysis Map tab does not refresh properly.

Mainly observed when running both client and server on same machine. Problem occurs after running a large number of Path traces on client browser.


Close browser and relaunch Campus Manager.

Note We recommend that you run client and server on different machines. Doing so does not eliminate problem, but does limit its occurrence because you need to run a large number of traces before problem manifests itself.


Call Detail Records (CDR) query results are sometimes displayed after pressing Cancel.

Multiple threads are launched to query every Cisco CallManager for information specified in user's CDR query. Since all query activities can take a second or two to cancel, query results are sometimes displayed even after pressing Cancel.


Voice trace query results are always displayed using local time zone.

Local time zone always displayed in voice trace query results, even if user selects GMT time zone when specifying call start time.


ICS 7750 device running Cisco CallManager does not appear in list of Cisco call managers.

To verify that software is installed and configured correctly, open web browser and navigate to following URL:
line of alphanumeric characters should be displayed.

If software is installed and configured correctly, then problem occurred because ccmStatus cannot be retrieved via SNMP from ICS 7750 device (both primary and secondary SBC).

By default, log tracing is disabled for performance reasons when System Manager and Cisco CallManager are both installed on device. Since log tracing is disabled, you cannot retrieve ccmStatus with SNMP.


Manually enable tracing through Cisco CallManager:

1. Ensure SDI Trace settings are as follows:

  • User Mask: 11

  • Level: ERROR


2. For SNMP agent to work, enable:

  • "EnableSNMP" in CCM Service Parameters.

  • "Trace On" in CCM Trace Configuration.

CSCds92510 (continued)

ICS 7750 device running Cisco CallManager does not appear in list of Cisco call managers.

3. Restart SPE through System Manager:

a. Enter following URL in browser: \\<ip_address>\icsconfig

b. Click Shutdown/Restart link.

c. Click Restart for "Primary SPE" in list.

Note   On dual SPE systems, this will trigger a failover. But when procedure is repeated to restart secondary SPE, box will switch back to primary SPE.

See CSCds07414 and CSCdt54829 for more information.


Layer 2 path is not displayed for inter-VLAN routing.

When a path trace involves inter-VLAN routing via a Route Switch Module, Path Analysis may display only Layer 2 information for the default VLAN.


Highlighted path trace in Topology Services map may be difficult to view.

It may be difficult to view highlighted path trace in Topology Services map, especially if "Fit to Window" view is selected.


Zoom into Topology Services Map view by selecting Select All Highlighted Objects > Zoom to Selected.


Uninformative or confusing error message displayed in Voice Trace Query Status tab after running CDR query.

Status tab of Voice Trace Query window may display uninformative error message. For example:

Error querying CCM noname
Probable cause

To troubleshoot problem:

1. Verify that CCM machine is accessible by pinging it from your Campus Manager server.

2. If CCM host is accessible, then verify that web server is running. Open web browser and navigate to the following URL: http://<ccm_ip_address>/ccn/cdr.asp?type

3. If web server is running, you will see a response to your URL request in browser window. Response may provide more detailed diagnostic information to troubleshoot problem:

a. If web browser response indicates database query error, contact TAC for help in diagnosing this CCM database layer problem.

b. If 404 Not Found error message is displayed, web server is probably running, but ASP script that queries CDR records cannot be located—ensure that Cisco CallManager Serviceability software is installed on this CCM.

c. If The page cannot be displayed error message is displayed, then web server may not be running—start it on CCM host.


Layer 2 devices with HSRP configured are not being discovered during a trace.

If you run a trace with HSRP configured on routers, Layer 2 information from end stations to hop routers is not displayed.

Currently Path Analysis does not support Layer 2 traces of devices configured with HSRP. This will be addressed in a future release of Campus Manager.


Trace tab displays "GMT" as time zone, even though server is set to local time zone.

A number of Java bugs involve incorrect interpretation of time zones. Usually, correct time zone is displayed if local time zone is set to appropriate three-letter abbreviation—for example, PST for Pacific Standard Time.

Problem observed on Solaris clients with TZ environment variable set to "American/Tijuana." If TZ environment variable is instead set to "PST8PDT," then Java interprets local time zone correctly.


"To" and "From" fields may not function properly after selecting Print in Path Analysis.

Problem caused by Java Virtual Machine bug. After selecting Print in Path Analysis, "To" and "From" fields may not accept mouse focus, or focus may appear in both fields simultaneously.

If problem is encountered, resize Java console window. If problem persists, close Path Analysis window and open another window.

User Tracking Known Problems

Note   Information displayed in a row might not reflect the most current network state. Since User Tracking discovery takes information from routers and switches, which collect their information at different times, the information in a row reflects the state of network or subnet at the time displayed in the Last Seen field.

Table 6: User Tracking Known Problems
Bug ID Summary Explanation


Voice features are disabled.

These voice features are disabled in the Campus Manager 3.0 Beta release, but might be fully functional in the production release:

  • Actions>Discover IP Phones

  • Query>Show IP Phones


User Tracking discovery could span more than desired subnet.

When subnet discovery of user nodes is initiated, the devices in that subnet are marked for discovery. Since switches support multiple VLANs, the discovery could span more than the desired subnet. Therefore, User Tracking could discover additional end user nodes that are not in the selected subnet.


Reset ANI Server after changing User and Host Acquisition setting.

If you change the User and Host Acquisition setting from the admin page, the ANI Server must be restarted for the setting to take effect in User Tracking.


Information in User Tracking might not reflect most current state of network.

The User Tracking discovery process takes information from the router and switch CAM tables and displays the results as the state of the end user nodes on the network or subnet in the Last Seen field.

Since these devices work in various VLANs and subnets and collect their information at different times, the information they have might not always be current. Therefore, the information displayed in the Last Seen field does not always reflect the most current state of the network or subnet.


Changes made to Minor Acquisitions interval do not take effect until the next scheduled acquisition.

Changes made to the Minor Acquisitions interval (in the Acquisition Schedules dialog) take effect immediately after the changes are applied, and not according to previous schedule.

For example, if the next scheduled minor acquisition will occur at 2:00pm, and at 1:00pm the interval is changed to 10 minutes, the next minor acquisition will occur at 1:10pm, 1:20pm, and so forth.


Resetting Minor Acquisitions.

If you set the Minor Acquisitions interval to zero (to disable Minor Acquisitions), you can subsequently change the interval to a nonzero value, but the change will not take effect until the next time you start ANI (for example, by entering: /usr/CSCOpx/bin/pdexec ANIServer from command line interface).


Problem saving advanced query.

If you use the Dismiss/Kill option in the Window Manager menu to close a dialog box, you might not be able to enter data in text fields of that dialog box.


Click Cancel to close dialog boxes or relaunch the application.

This problem occurs only in Netscape Navigator.


Catalyst 3000 devices shown as multiple host entries with same MAC addresses but different VLAN information, causing duplicate entries after each User Tracking discovery.

Catalyst 3000 devices display as multiple host entries with same MAC addresses but different VLAN information, causing duplicate entries after each User Tracking discovery.


Multi-homed hosts and workstations with ATM interfaces might not be properly discovered.

Workstations with multiple NIC cards with same MAC address might not be discovered correctly by User Tracking. IP address association might not be accurate or User Tracking table might show greater or fewer entries than expected.

Workstations with ATM interfaces are treated as devices by ANI Server and are not discovered by User Tracking.


IP address not discovered for host.

Sometimes, the IP address of the host is not discovered.


The User Tracking table is sorted after some commands.

Some menu options also sort the User Tracking table due to a bug with Java. The bug IDs for javasoft.com's bug database are 4146342, 4127402, and 4155217.


IP addresses are not discovered from end hosts connected to transparent switches.

If an end host is connected to a transparent switch, IP address is not discovered and user name collection does not work.


1. Make a backup copy of ANIServer.properties file.

2. Add UTLooseMatch=1 to ANIServer.properties file.

3. Restart ANI Server.


Using the horizontal scrollbar causes the User Tracking window to go blank if you have a large number of entries in the User Tracking table.

Sometimes, when there are a large number of entries in User Tracking table, using horizontal scroll bar causes User Tracking window to go blank.


Select Layout>Refresh Display.


End hosts connected to a Catalyst 2900XL or a Catalyst 3500XL running IOS 12.0 firmware are not discovered.

User Tracking does not discover end hosts connected to a Catalyst 2900XL or Catalyst 3500XL running Cisco IOS Release 12.0 firmware.

This problem has been fixed in Release 12.0(5)XU.


Changing a VLAN in a Catalyst 1900 or 2820 will not update the User Tracking database.

Sometimes User Tracking discovery does not find changes in a VLAN for a Catalyst 1900 or 2820 and does not update the database. Therefore, VLAN information for end hosts connecting to 1900 and 2820 might be incorrect.


Perform an ANI discovery followed by a User Tracking discovery.


User Tracking does not discover end hosts after a port or VLAN change.

User Tracking does not detect end hosts that are moved or reassigned from one port or VLAN to another.


Perform a complete ANI discovery or an ANI discovery of device host is connected to followed by a User Tracking discovery.

CSCdp53128, CSCdp58937

Show All in Netscape Navigator with more than 10,000 end user entries causes the application to stop responding and the Java Console displays the error Failed to run SQL, cannot connect to ANI server.

Show All does not work on Navigator when more than 10,000 end users are discovered. Close and reopen all Navigator windows.


Export entries instead of selecting Show All, when there are more than 10,000 end users.

When using Navigator, set memory cache to 65536 KB or higher. The 10,000 end user limit was tested on a 400 MHz Windows NT machine with 256 MB RAM and an Ultra 10 with 256 MB RAM.

Internet Explorer supports up to 20,000 end users on a Solaris server and up to 27,000 end users on a Windows NT server without problems.


Cannot run User Tracking through command line without setting DISPLAY environment variable.

DISPLAY environment variable must be set in order to run User Tracking through command line or standalone mode.


IP phone table does not display SoftPhone entries.

SNMP agent in Cisco CallManager 3.0 does not report any SoftPhone entries. Thus, User Tracking will not display SoftPhone entries in IP phone table.

See CSCdr55949 for more information.


Cisco call managers are not discovered if there are CDP devices connected to the same hub.

When Cisco CallManager (or host or IP phone) and CDP device are connected to same hub, User Tracking cannot discover that Cisco CallManager.


Phone entries displayed by User Tracking differ from entries displayed by Cisco CallManager.

User Tracking phone entries acquired via SNMP for each Cisco CallManager may be different from entries in Cisco CallManager.

Cisco CallManager database displays historical record of all phones registered to Cisco CallManager. SNMP agent retains only record of phones registered since agent was started, accounting for differences.


Change in IP phone directory number is not recognized by User Tracking.

When IP phone directory number is added, deleted, or changed, you must restart Cisco CallManager before User Tracking recognizes changes.

See CSCdr55953 for more information.


IP phone entry in User Tracking main table may not have subnet information.

When User Tracking discovers MAC entry belonging to network IP phone but is not able to find corresponding ARP (from router) to resolve its MAC to IP address, User Tracking attempts to match IP address with entries from phone table. When this happens, subnet information will be missing from phone entry.


User Tracking main table may not display all entries displayed in phone table.

User Tracking entries shown in main table are discovered from network, whereas User Tracking entries shown in phone table are read from Cisco CallManager. If User Tracking cannot discover particular phones in network, entries for those phones in User Tracking phone table will not have device and port information.


Catalyst 2900XL and 3500XL devices lack support for data/voice VLANs.

In Catalyst 2900XL and 3500XL devices, when a port is configured for trunking to support native and auxiliary VLANs, due to a lack of MIB support User Tracking will treat the port as a regular trunk port and will not discover hosts and/or phones connected to that port.


User Tracking main table sometimes displays CDP-enabled devices that are outside of ANI discovery boundary.

During User Tracking discovery, User Tracking reads entries from CAM table, which may include MAC addresses of devices that fall outside of ANI discovery boundary.


Unable to save changes using keyboard shortcut (Ctrl+S).

After modifying a cell, if you use keyboard shortcut (Ctrl+S) with cursor in editable cell, changes are not saved. Problem also occurs if you use any shortcut involving Ctrl key and then select File > Save Changes.

To avoid problem, do not use any keyboard shortcuts involving Ctrl key when cursor is in editable cell.


User Tracking, running on HP-UX clients, unable to load and display 30,000 rows in main table.

By default, User Tracking, running on HP-UX clients, can load and display up to 20,000 rows in main table.

To enable User Tracking to load and display up to 40,000 rows in User Tracking main table, specify Java Virtual Machine (JVM) run-time parameters to use more memory.

1. Launch Java Plug-in control panel.

2. In Run Time Parameters field, enter -mx128m.

3. Click Apply.

Topology Services Known Problems

Note   Topology Services might display erratic behavior if there is no VTP server on your network. A VTP server is required for Campus Manager.

Table 7: Topology Services Known Problems
Bug ID Summary Explanation


Unknown discovery behavior when no VTP server.

Topology Services might display erratic behavior is there is no VTP server on your network. A VTP server is required for Campus Manager.


OAM Ping is only supported if ATM Switch Processor version is 4.0 or above for devices with FC-PFQ card.

If a device has an FC-PFQ feature card, the OAM Ping command is supported only if the ATM Switch Processor version is 4.0 or later.


The supported ILMI configuration interface types are UNI, PNNI, and IISP.

In the Interface Configuration window of ATM Management, the only supported choices for the ILMI Configuration Interface Type are UNI, PNNI, and IISP.


Multilayer Switch Module gigabit ports displayed as unknown-duplex.

Multilayer Switch Module does not have the MIB to support half- and full-duplex on gigabit ports. Therefore, those ports appear as unknown-duplex.


Catalyst 5000 ATM module ports might not be discovered.

Some Catalyst 5000 ATM module ports are not discovered, causing Device Attributes dialog box to display some modules as having zero ports.


ATM domain separation does not occur automatically.

If you disable an ATM switch port after ATM domain discovery completes, any link from that port appears as a red or dotted line in the Topology view.

Topology Services does not automatically delete links from disabled ATM switch ports unless they conflict with newly discovered links. Since the link is no longer in the network, ATM domain separation does not occur automatically.


Force separation of ATM domains by highlighting affected links in the Topology view and select
Edit >Delete Link(s).


Cannot click and drag Ethernet Bus in map.

In the L2 or LAN Edge View map, you cannot click and drag the Ethernet bus.


Select the bus using the rubber band approach, including one device connected to the bus. Move the rubber band selected area.


IP address change is not updated in map.

If you change a device IP address, it will not be updated immediately on map. Device displays in red until next polling cycle.


Manually update, delete device and rediscover network or run discovery on neighbors of device.


The FastEtherChannel link is not discovered between Catalyst 6000 and Catalyst 8540CSR devices.

The link between a Catalyst 6000 device and a Catalyst 8540CSR device cannot be discovered.


OAM Ping with End-End option only works between LS1010s.

The ATM OAM Ping with End-End option with IP address or NSAP prefix works only between LS1010s.


If the SNMP manageable IP address of a device is changed, ANI may not detect such an IP address change.

The symptom of this is that the displayed device will continue to indicate the old IP address, even after one or more discovery cycles. It will be marked as unreachable or un-managed.


Delete the stuck device, and rediscover the same.


Maps and configuration dialogs display offset menus and list boxes in Netscape on a AIX client.

Sometimes, when a map or a configuration dialog is launched, the menus or list boxes are not displayed right below the menu. This offset occurs only in the Netscape Navigator browser on a AIX client.


Move or resize the window.


Print does not work properly when zoomed in.

Print option prints only as much of the upper left corner of the view that fits on one page. Even if you scroll to another part of the map, only upper left corner prints.


Use Print when not zoomed in to view Entire View or print a view with fewer devices.

CSCdp47638, CSCdp47670

After a port change, both old and new link appear.

After a link is changed to a different port on the same device, both the old and the new link are still displayed. Instead of being displayed as a dashed red line, the old link remains as a solid red line.


Delete all links originating from both devices and rediscover the two devices.


The message "Topology Services already running" displays when the application is not running.

If you close the Topology Services window and the Loading Files pop-up window while Topology Services is still loading, you will not be able to relaunch the application.


Wait for the application to launch.


Deleting all links in an aggregate link on the Layer 2 View is not reflected in the Lan Edge View.

When you delete all links in an aggregate link on Layer 2 View, LAN Edge View is not updated.


Verify Aggregate Link Attribute field is empty, indicating that links were deleted.


Correct last fail cause not shown for LAN Emulation client.

If you select Diagnosis > LE Client > LE Client Status, last fail cause shown for a LAN Emulation client is cause reports by LAN Emulation server.


You might have difficulty highlighting some links.

Some links, such as Token Ring links, might be more difficult to highlight than others.


Click slightly above or below link to highlight it.


Creation of VLAN in a domain or deletion of a VLAN from all switches in a domain changes the VTP mode on devices from transparent to server.

If you create a VLAN in a domain or delete a VLAN from all switches in a domain, VTP mode on devices changes from transparent to server.

The problem occurs in Catalyst OS 3.2(8), 4.5(5), 5.2(3), and earlier versions.


Link attributes not updated.

If you change link attributes, ANI Server does not properly discover and display change in reports.


To update link attributes, delete device and rediscover it.


LE Config Server Control Connections report has an empty ELAN field.

If LE Config Server Control Connections report has an empty ELAN field, assign appropriate non-zero values for the ELAN entries in the LECS database through CLI.


VLAN deleted on switches in server mode is reported as deleted from transparent switch.

If a VLAN exists on both a VTP server and a transparent switch, and you delete it from VTP server only, it is reported as deleted from transparent switch also. VLAN is not actually deleted from switch and is reported in transparent switch domain after next discovery.


Sometimes, after performing an operation in the VLAN/ATM configuration dialogs the cursor continues to indicate that the system is busy and the Cancel button does not work.

Some VLAN/ATM configuration dialog boxes do not close when you click Cancel, while cursor shows that system is busy.


Close window by clicking the Close button in the upper right corner of dialog box.


You cannot create LANE services from the Modify VLAN dialog box.

If you select Create a LES/BUS to create LANE services from Modify VLAN dialog box, configuration fails and Java Console displays ATM-VLAN name is not valid.


1. Select a VLAN.

2. Select Tool > LANE Management > Add/Modify LANE Services.


Disable RMON is reported as successful even when it fails.

If you try to disable RMON and it fails on a device, no error message appears.

To check if RMON is disabled, select Tools > RMON Data Collection > Show Enabled Devices.


VC error chart is blank.

A blank chart could mean either a continuous polling failure or a failure due to other problems.

For example, a blank VC error chart might be due to a continuous polling failure (of VC error related data) or because these statistics might not be supported on certain image versions of ATM switch being polled.


Entering values in the Database Traffic Templates dialog fails and the Java Console displays the error NumberFormatException.

Some traffic values, such as PCR, MCR, and CDVT, should have numeric values. If you enter a nonnumeric value, an error message appears.


Delete VLAN window remains open after a VLAN is deleted.

Following actions result in problem:

1. Launch Topology Services.

2. Delete an existing VLAN. "Operation successful" dialog box appears.

3. Click OK.

Delete VLAN window does not close as expected. Busy icon is displayed, and user is unable to perform any operations within window.

CSCds61359, CSCds71941

Unable to select main topology window from Window menu.

Following actions result in problem:

1. Launch Topology Services.

2. Open Layer 2 topology map.

3. Select main topology window from Window menu; nothing happens.


Voice daughter card not displayed in device attributes for Catalyst 6000 series device.

With Topology Services running, select Catalyst 6000 series device with WS-F6k-VPWR card installed and view device attributes. WS-F6k-VPWR card is not displayed as daughter card of WS-X6348-RJ-45 module.

Problem observed in Catalyst 6000 series devices running Catalyst OS version 6.1(1a) or earlier. Problem is fixed in Catalyst OS versions 6.2 and 6.1(2).

See CSCdt04554 for more information.


Saved view layouts may change after upgrade from Campus Manager 3.0 to Campus Manager 3.1.

Every object (for example, bus, cloud, device, or link) in a view layout is assigned a unique dbId by ANI Server. Since full conversion of ANI database does not occur during upgrade to Campus Manager 3.1, dbId assigned by ANI Server to an object may change. Affected objects are placed in top left corner of saved view layout, possibly changing original view layout.


Printing display view map from Topology Services sometimes results in errors.

Labels may not be printed properly if display view map is printed with Labels option selected.


When the topology map of a large network is exported to Visio, an illegible Visio file is produced.

Export topology map of large network into Visio and open resulting file. Device icons are positioned haphazardly and are difficult to make sense of.


Do not export entire topology map to Visio. Instead, select and export particular devices or segment of network.


Entire list of ports in a VTP domain is displayed when certain Transparent VTP domains are selected from VLAN Assignment dialog box.

When similar VLAN definitions exist on a VTP server and transparent devices, VLAN is added under parent folder and all transparent devices. Thus, VLAN ports are displayed under all transparent devices.


Run "Find Ports" query and enter device name/address to view ports for that device.


Unable to view map displaying highlighted device in Trace Report window.

Following actions result in problem:

1. Install Campus Manager 3.1.

2. Click Display VCs Per Device.

3. Select device and click Get Info. All VCs in device are displayed.

4. Select a VC and click Trace Report.

5. In Trace Report window, click Highlight Map. Map displaying highlighted device is not launched.


ICS System Manager does not launch from Topology Services context menu.

With Topology Services running in Internet Explorer browser, if you select ICS System Manager from context menu, it does not launch.


  • Open new Internet Explorer browser and type device IP address as URL— http://<device_ip_address>.
  • Launch ICS System Manager from Topology Services running in Navigator browser.


Display VC Per Device window unusable after selecting a row and clicking Get Info.

Following actions result in problem:

(Scenario #1)

1. Launch Display VC Per Device window.

2. With all VCs highlighted, select a device/port and click Get Info.

3. After Get Info button becomes active again, select a different device/port.

4. Select one of the displayed rows and click Get Info.

(Scenario #2)

1. Launch Display VC Per Device window.

2. With all VCs highlighted, select a device/port and click Get Info.

3. Before Get Info button becomes active again, select one of the displayed rows.

Exception is returned in Java console, and Display VC Per Device window becomes unusable.


Close and relaunch Display VC Per Device window.


Two devices, connected by multiple links, appear to be connected by only one link.

When two devices are connected by multiple links, deleting and then rediscovering either devices or links causes all links to be stacked on top of each other. Consequently, devices appear as if they are connected by only one link.

To correct problem, do a relayout.

Customer-Found Resolved Problems

The following table lists customer-found problems that have been resolved in Campus Manager 3.1.

Table 8: Customer-Found Resolved Problems
Bug ID Summary


User Tracking main table displays duplicate entries if a secondary network is defined on VLAN interface of Route Switch Module (RSM).


Unable to access objects in dot1dTp table for non-default VLANs.

Note User Tracking will not discover end-hosts connected to Catalyst 2900XL or Catalyst 3500XL devices running IOS 12.0(5)XP.


User Tracking to discover host names through WINS unicast requests on Windows NT clients.


Campus Manager 3.0 does not display links between devices connected with point-to-multipoint frame relay.


Network Topology view truncates labels when you zoom out of the view.


After exporting data from User Tracking module to a file, unable to set layout options from command line.


Campus Manager does not time-out after being launched, even if internal application process failures have occurred.


Rediscover Device and Delete Device buttons cannot be selected in CiscoWorks for Switched Internetworks 3.1.


Command line utility needed to remove devices from topology maps.


User Tracking main table displays duplicate MAC address entries when new switch is added to network.


User Tracking does not display port name of Catalyst 2900XL and 3500XL series devices in User Tracking main table.


Cannot launch telnet sessions from Topology Services or Path Analysis menus in Windows 95 and Windows 98 clients.


Campus Manager to be supported by multi-homed devices.


3524 PWR-XL-EN devices, 3524 switches providing inline power supply to IP phones, are not supported by Campus Manager 3.0.1.


Unable to zoom to selected devices in Network Topology view.


User Tracking sometimes will not run on Windows NT when accessed using Netscape Navigator with the Client Application Manager (CAM) installed.


Topology Services Drag and Drop feature does not function properly.


When ping sweeps in User Tracking are disabled and Campus Manager is shut down and restarted, ping sweeps are again enabled.


Campus Manager does not properly scale icons of newly discovered devices.


No hardcopy documentation on how to configure User Tracking usernames and ANI host collection settings. Topics only covered in online help.


User Tracking does not display all devices in network until reinitdb is run.


Topology link colors not documented in Color and Icon legend.


Unable to export complete Discrepancy Details report.


When tracking Windows 95, Windows NT, and Windows 2000 users in User Tracking, UTLite.exe sometimes returns an empty user name.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at

the following sites:

Ordering Documentation

Cisco documentation is available in the following ways:

  • Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:


  • Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:


  • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters
    (California, USA) at 408 526-7208 or, in North America, by calling
    800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
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We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.


Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:


Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:


P3 and P4 level problems are defined as follows:

  • P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

  • P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:


If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:


Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:


P1 and P2 level problems are defined as follows:

  • P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

  • P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.

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Release Notes for Campus Manager 3.1 on AIX and HP-UX
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.

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