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Smart Net Total Care

Manage risk, fix problems, operate efficiently - with responsive, smart support.

What is Smart Net Total Care?

Enjoy world-class product-level technical support, hardware replacement and OS software updates - all made simple by a range of smart capabilities.

Reduce downtime and keep your infrastructure devices running smoothly.


50% faster issue resolution


100,000+ personnel hours saved


80% reduced inventory management

Service highlights

Hardware support

Resolve issues faster with 24-hour access to Cisco experts. Choose the hardware replacement speed that's right for you, including the Next Calendar Day option. Get operating system software updates from the Cisco support website.

Cisco digital support

Our personalized web and mobile support provides you with the ability to see model-specific content, download software, access automated tools, join forums, and manage your support cases.

Smart capabilities

Manage your Cisco inventory, product lifecycle and contract status - plus, view alerts and reports relevant to your network - all with the ease of automated tools.

We're here for you

Learn about business resiliency best practices during the COVID-19 pandemic.

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