213% five-year service ROI
44% cases resolved in one day or less
75% reduced risk of downtime
Centralized support from a primary point of contact with expertise across 30+ Cisco solutions, 250+ Cisco products and 100+ Solution Support Alliance Partners.Learn more
Maximize the value of your software investment. Drive IT and business outcomes with basic, enhanced and premium service levels.Learn more
Smart Net Total Care
Reduce downtime and keep your infrastructure devices running smoothly. Draw upon world-class, product-level support from Cisco experts.Learn more
Assess your risk levels
Benchmark the key metrics of your network environment against our extensive analytics data. We'll generate a risk factor assessment based on your:
We’ll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco’s recommended software.
We’ll analyze the devices that are covered under support contracts and measure the risk of unplanned incidents.
We will alert you of customer hardware and software that is nearing last day of support.
We will help identify devices per product family affected by critical suspected security vulnerabilities.
We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.