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Support

Achieve IT and business outcomes faster, with expert technical support.

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Benefits

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213% five-year service ROI

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44% cases resolved in one day or less

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75% reduced risk of downtime

Support Portfolio

Solution Support

Centralized support from a primary point of contact with expertise across 30+ Cisco solutions, 250+ Cisco products and 100+ Solution Support Alliance Partners.

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Software Support

Maximize the value of your software investment. Drive IT and business outcomes with basic, enhanced and premium service levels.

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Smart Net Total Care

Reduce downtime and keep your infrastructure devices running smoothly. Draw upon world-class, product-level support from Cisco experts.

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Assess your risk levels

Assess your
risk levels

Benchmark the key metrics of your network environment against our extensive analytics data. We'll generate a risk factor assessment based on your:


5

Assessment Benchmarks
We’ll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco’s recommended software.
We’ll analyze the devices that are covered under support contracts and measure the risk of unplanned incidents.
We will alert you of customer hardware and software that is nearing last day of support.
We will help identify devices per product family affected by critical suspected security vulnerabilities.
We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.



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5 Assessment Benchmarks

Software

We’ll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco’s recommended software.

Coverage

We’ll analyze the devices that are covered under support contracts and measure the risk of unplanned incidents.

LDOS

We will alert you of customer hardware and software that is nearing last day of support.

Security

We will help identify devices per product family affected by critical suspected security vulnerabilities.

Education

We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.


Request assessment *Restrictions apply

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