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Benefits

213%

213% five-year service ROI

44%

44% cases resolved in one day or less

75%

75% reduced risk of downtime

CX Pathfinder for Support

Answer a quick set of questions to determine which CX Support Service best fits your IT needs.

Support Portfolio

Solution Support

Centralized support from a primary point of contact with expertise across 30+ Cisco solutions, 250+ Cisco products and 100+ Solution Support Alliance Partners.

Software Support

Maximize the value of your software investment. Drive IT and business outcomes with basic, enhanced and premium service levels.

Smart Net Total Care

Reduce downtime and keep your infrastructure devices running smoothly. Rely on award-winning hardware support from Cisco experts.

Your always-on support team

Hear how CX Support experts around the world combine technical skills, digitized intelligence, and large-scale logistics to resolve issues and accelerate your success.

Assess your risk levels

Benchmark the key metrics of your network environment against our extensive analytics data*. We'll generate a risk factor assessment based on:

Software

We'll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco's recommended software.

Security

We will help identify devices per product family affected by critical suspected security vulnerabilities.

LDoS

We will alert you of customer hardware and software that is nearing last day of support.

Coverage

Analyze devices covered by support contracts and measure their risk of unplanned incidents.

Education

We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.

*Restrictions apply

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