Support
Keep moving forward with world-class technical support that goes above and beyond to resolve issues fast.
Benefits
100%
213% five-year service ROI
44%
44% cases resolved in one day or less
75%
75% reduced risk of downtime
CX Pathfinder for Support
Answer a quick set of questions to determine which CX Support Service best fits your IT needs.
Support Portfolio
Solution Support
Centralized support from a primary point of contact with expertise across 30+ Cisco solutions, 250+ Cisco products and 100+ Solution Support Alliance Partners.
Software Support
Maximize the value of your software investment. Drive IT and business outcomes with basic, enhanced and premium service levels.
Smart Net Total Care
Reduce downtime and keep your infrastructure devices running smoothly. Rely on award-winning hardware support from Cisco experts.
Your always-on support team
Hear how CX Support experts around the world combine technical skills, digitized intelligence, and large-scale logistics to resolve issues and accelerate your success.
Assess your risk levels
Assess your
risk levels
Benchmark the key metrics of your network environment against our extensive analytics data. We'll generate a risk factor assessment based on your:
5
Assessment Benchmarks
Request assessment *Restrictions apply
5 Assessment Benchmarks
Software
We’ll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco’s recommended software.
Coverage
We’ll analyze the devices that are covered under support contracts and measure the risk of unplanned incidents.
LDOS
We will alert you of customer hardware and software that is nearing last day of support.
Security
We will help identify devices per product family affected by critical suspected security vulnerabilities.
Education
We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.
Request assessment *Restrictions apply
For partners
Are you a Cisco partner?
Log in to see additional resources.
Looking for a solution from a Cisco partner?
Connect with our partner ecosystem.