Ready to go from firefighting to foresight? Cisco IQ connects with the tools and workflows you already use. Then it adapts to your unique environment to help you anticipate issues and make decisions with confidence.
Inside Cisco IQ
One intelligent interface, fewer surprises
Cisco IQ makes AI practical
Cisco IQ delivers intuitive, intelligent engagement that fits seamlessly into your environment, making AI work for you. It understands your unique environment better than anyone, making your teams superhuman.
Support that knows you better every day
Telemetry and predictive AI deliver guidance and contextual recommendations based on your architecture. Combine that with inside-out knowledge of Cisco solutions and you have modern support that’s ready for anything.
Trusted expertise when it matters most
AI assessments help surface misconfigurations, vulnerabilities, and compliance gaps, providing prioritized, step-by-step recommendations that are easy to act on – helping teams intervene before minor issues become major disruptions.
3 simple tiers of Cisco Support
Whether you're prioritizing uptime or productivity, Cisco Support combines AI, experts, telemetry insights, and automation to help you resolve issues sooner, reduce risk, and operate with confidence.
Choose your level of support
Standard
Consistent reactive support for individual products
What do you get?
- 24x7 technical product support
- Asset and license view with end of support contract detail
- Detailed case status in one place
- Security advisories
- Access to future Cisco IQ simplified case opening and intelligent, curated security advisories
Enhanced
Fast and proactive support for multi-product, multi-vendor environments
Standard support, plus:
- Faster response times
- Multi-product, multi-vendor support
- Primary support case contact
- Advanced automation for problem resolution and RMA
- Personalized Cisco U e-Learning
- Access to future Cisco IQ proactive and predictive AI-powered features for risk avoidance such as peer benchmarking and security assessments
Signature
Personalized high-touch engagement for operational excellence
Enhanced support, plus:
- Fastest response times
- Restoration SLA
- Expert specialists for incident and problem management
- Proactive optimal software (OS) recommendation
- AI/ML-based device risk score
- Learning resources for Cisco certifications
- Access to future Cisco IQ with even more proactive and predictive AI-powered features such as advanced automated misconfiguration analysis and intelligent health checks
