Software Licensing Self Help Portal for Cisco Email and Web Security

Manage Licenses to Meet Your Needs

This portal is designed to help customers and partners understand the license lifecycles and use cases for Cisco Email and Web Security products.

From the time you buy software to the end of its license term, you will need to go to the Cisco License Portal on several occasions. There you can register your license, manage it, share it, and transfer it from a device that has a return materials authorization (RMA).

The section below covers all your licensing needs for Email and Web Security products. You will find:

Advice on addressing some of the challenges of finding information about your product
Videos to help you see how different functions are performed on the portal
Use cases where you will need Global Licensing Operations (GLO) assistance

Most licensing transactions can be performed using the self-serve options on the License Registration Portal. We also provide a comprehensive user guide covering different use cases. (PDF – 3.5 MB)

Learn more about software licensing

Explore and choose from these offerings to find the answers to your licensing requirements.

Self - Serve Scenario	How-To Videos
Register and fulfill a product authorization key (PAK) in the License Registration Portal	Watch video
Request a demo or an evaluation license for a virtual appliance	Watch video
Retrieve a copy of the license file	Watch video
Manage licenses	Watch video
Share an Email and Web Security license with an additional appliance	Watch video
Assign a license from an old device (under RMA) to a new one	Watch video
How to locate Serial Number & Virtual license Number

Please open a case with the Global Licensing Operations team in the following situations:

Online PAK registration failed
Need to add or transfer Licenses between two Cisco IDs
Need a Web Security Reporting license (aka Splunk license)
Customer cannot register online due to lack of a PAK
Order is delayed or customer needs license before shipping
Need Evaluation or Demo license for a physical appliance
Need Email and Web Security license subscription extension
License is lost or the registered customer never received it
How to obtain a license from an expired unfulfilled PAK