Updating the JTAPI Client
Table of ContentsUpdating the JTAPI Client
The Cisco CRA server, Cisco Agent Desktop, and Cisco CallManager communicate using the JTAPI Client. CRA installation automatically detects the JTAPI Client used by the specified Cisco Call Manager server and installs this JTAPI Client on the CRA server.
If you change versions of Cisco CallManager after installing CRA, Cisco CallManager may use a different version of the JTAPI Client than the version used by the CRA server. The JTAPI Client Update Tool enables you to update the JTAPI Client on the CRA server and Cisco Agent Desktop to the same JTAPI Client version used by Cisco CallManager
Step 1 From the Windows Start menu, choose Programs > Cisco CRA Administration.
Step 2 Choose JTAPI Update Tool.
Step 3 Click Next.
Step 4 Enter the host name or IP address of the Cisco CallManager, the Windows user name for the administrator account on the Cisco CallManager server, and the administrator's Windows password for the Cisco CallManager server.
Step 5 Click Next.
Step 6 Click Next to proceed through the wizard.
Step 7 If the versions are different, ensure that the Update JTAPI for Agent Desktops option is checked and click Next.
The JTAPI Client is installed. (If the JTAPI Client version on the CRA server is a later release than the version on Cisco CallManager, the JTAPI Client Update Tool first uninstalls the existing JTAPI Client from the CRA server and then installs the new JTAPI Client.)
Step 8 Click Exit.
Step 9 Restart the CRA Engine for the update to take effect by either: