Cisco Unified Contact Center Enterprise 11.6(1)
Product Overview
| Series | Cisco Unified Contact Center Enterprise |
|---|---|
| Overview | Product Overview |
|
This product is supported by Cisco, but is no longer being sold.
|
|
| Status |
Not Orderable
EOL Details
|
|---|---|
| Release Date | 03-AUG-2017 |
| End-of-Sale Date | 10-SEP-2020 Details |
| End-of-Support Date | 30-SEP-2023 Details |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Latest Security Notices
- 01-Mar-2023
- 01-Feb-2023
- 11-Jan-2023
- 29-Mar-2022
- 17-Aug-2021
- 04-Jun-2021
- 22-Jan-2021
- 03-May-2020
- 16-Apr-2020
- 10-Feb-2020
Document Categories
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Data Sheets and Product Information
Data Sheets
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
End-of-Life and End-of-Sale Notices
Most Recent
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
View all documentation of this type
Security Notices
Field Notices
Most Recent
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
- Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
Security Advisories, Responses and Notices
Most Recent
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
Release and Compatibility
Compatibility Information
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- Unified CCE Solution Compatibility Matrix for 11.6(x)
Cisco Unified Contact Center Enterprise 11.6(1)
Release Notes
- Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Reference
Documentation Roadmaps
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Licensing Information
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) (PDF - 27 MB)
Cisco Unified Contact Center Enterprise 11.6(1)
Technical References
- CTI OS Bandwidth Calculator
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6
Cisco Unified Contact Center Enterprise 11.6(1)
Install and Upgrade
Install and Upgrade Guides
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- CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Install and Upgrade TechNotes
Configuration
Configuration Examples and TechNotes
- CIM Alarm Workflow to Reprocess Exception Queue Activities to Mapped Queues Configuration Example
- Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO
- Configure Contact Center Enterprise Virtual Agent Voice with Dialogflow CX
- Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X
- Configure Enterprise Chat and Email (ECE) Quick Links and Responses
- Configure HTTPS Access for UCCE Diagnostic Framework Portico Tool with Certificate Authority (CA) Signed Certificate
- Configure Mobile Agent on UCCE
- Configure NGINX Proxy for Integration with an Agent Assist Solution
- Configure Secure RTP in Contact Center Enterprise
- Configure Secure SIP Signaling in Contact Center Enterprise
- Configure Webex Connect with Facebook
- Configure and Troubeshoot CVP Network Transfer
- Contact Center SSO with Okta Identity Provider
- ICM DBLookup Function Configuration Example
- Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution
- Logger Restart Generates Old SNMP Traps
- UCCE Integration with CM Configuration Example
- Unified Contact Center Enterprise (UCCE) / Customer Voice Portal (CVP) Simple Network Management Protocol (SNMP) Trap Receiver Tool
- Unified Contact Center Enterprise (UCCE) Single Sign On (SSO) Certificates and Configuration
- Use CTITest to Troubleshoot IPCC Agent Login Problems
Configuration Guides
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- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Feature Guides
- Cisco Unified Contact Center Enterprise Features Guide, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Programming Guides
Maintain and Operate
End-User Guides
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- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 11.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Maintain and Operate Guides
- Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.6(1)
Cisco Unified Contact Center Enterprise 11.6(1)
Maintain and Operate TechNotes
Troubleshooting
Support FAQ
Troubleshooting TechNotes
Most Recent
- Use the Route Command
- Exchange Self-Signed Certificates in a UCCE Solution
- Understand the Impact of Apache Log4j Vulnerability in Cisco Contact Center Solution
- Unified Contact Center Enterprise Diagnostic Portico Does Not List the Processes or Services
- Troublshoot UCCE Tomcat Upgrade Failure
- How to Perform Service Level Calculation for Calltypes
- Troubleshoot Cisco UCCE Mobile Agent MTP Pass-Through Issue
- Provision Google CCAI With CCE
- Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
- How to change Max Time in Queue value in ICM Router.
- Finesse Thirdparty Client Integration with SSO
- Troubleshoot PQ Agent Availability and Attribute Priority
- Understand CCE Smart License Agent Consumption
- UCCE Windows Server NIC Binding and Interface Metrics
- Troubleshoot Diagnostic Framework Portico Log in Fails With Errorcode HTTP 403
View all documentation of this type
Literature
Translated Documents
Translated End-User Guides
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- Guide d'utilisation des rapports Cisco Unified Contact Center Enterprise, Version 11.6(1) (PDF - 4 MB)
Cisco Unified Contact Center Enterprise 11.6(1)
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