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Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1)

  • PDF - Complete Book (48.05 MB)

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Updated:
May 14, 2021

Book Table of Contents

  • Preface
  • Cisco Unified Contact Center Solutions
  • Unified CCE Reference Designs
  • Contact Center Enterprise Solutions Overview
  • Configuration Limits and Feature Availability for Reference Designs
  • Unified Contact Center Enterprise Solution Design Considerations
  • High Availability and Network Design
  • Solution Security
  • Design Considerations for Integrated Features
  • Bandwidth, Latency, and QoS Considerations
  • Sizing and Operating Conditions for Reference Designs
  • Non-Reference Designs

Notes

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This Document Applies to These Products

  • Unified Contact Center Enterprise 12.6(1)