Change History
This table lists the major changes made to this guide. The most recent changes appear at the top.
Changes |
Section |
Date |
---|---|---|
Updated Data Source Failover for Unified Intelligence Center High Availability Considerations | Unified Intelligence Center High Availability Considerations | May, 2023 |
Update for ES01 |
August, 2021 |
|
Added information about VPN-less access to Finesse desktop feature. |
Mobile Agent>VPN-Less Access to Finesse Desktop |
|
Initial Release of Document for 12.6(1) |
May, 2021 |
|
Added information about the new Contact Center AI Services feature. |
Contact Center AI Services Considerations |
|
Increased configuration limits for active mobile agents with call-by-call connections. |
Agent Limits PG Agent Capacity with Mobile Agents |
|
Added support to scale to 36000 agents from the 24000 Agent Reference Design. |
Scale up to 36000 Agents |
|
Added support for shared ACD lines. |
Shared ACD Line Support |
|
Added support for vMotion |
Solution-Wide Support for vMotion |