Product Field Notice Summary
Field Notices are notifications that are published for significant issues, other than security vulnerability-related issues, that directly involve Cisco products and typically require an upgrade, workaround, or other customer action.
A Field Notice may be labeled as "Expired" on Cisco.com once the product issue becomes obsolete or all affected products reach their end of support date. Cisco provides the information contained on this page and all Field Notices officially in English only.
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Most Recently Published Field Notices
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February 2020
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- Cloud and Systems Management:Field Notice: FN - 70497 - Prime Infrastructure Releases Earlier Than 3.6 Can Experience a System Reboot or Shutdown - Software Upgrade Recommended
14-Feb-2020
- Optical Networking:Field Notice: FN - 70501 - Certain NCS 1000 1.2T Line Cards Are Not Supported With Cisco IOS XR Software Release 7.0.1 Without the Mandatory Software Maintenance Upgrade - Software Upgrade Recommended
14-Feb-2020
- Optical Networking:Field Notice: FN - 70468 - Firmware Downgrade of CFP2 Modules Will Result in Rx LOS Alarm - Downgrade Is Not Recommended - Workaround Provided
10-Feb-2020
- Contact Center:Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
10-Feb-2020
- Unified Communications:Software Advisory: Secure LDAP Mandatory for Active Directory Connections
07-Feb-2020
- Wireless:Field Notice: FN - 63942 - Wireless Lightweight Access Points and WLAN Controllers Fail to Create CAPWAP/LWAPP Connections Due to Certificate Expiration - Software Upgrade Recommended
06-Feb-2020
- Collaboration Endpoints:Field Notice: FN - 70496 - Cisco IP Phones Might Fail to Operate Correctly Due to Expired Manufacturer Installed Certificate - Configuration Change Recommended
04-Feb-2020
- Contact Center:Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
- Contact Center:Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
- Cloud and Systems Management:Field Notice: FN - 70497 - Prime Infrastructure Releases Earlier Than 3.6 Can Experience a System Reboot or Shutdown - Software Upgrade Recommended
14-Feb-2020
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January 2020
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- Routers:Field Notice: FN - 70495 - ASR1001-X ROMMON Downgraded to a Version Earlier Than 16.2(1r) or Cisco IOS XE Downgraded to a Version Earlier Than Cisco IOS XE 3.16.2/3.15.2 Will Fail to Boot - Software Upgrade Recommended
22-Jan-2020
- Wireless:Field Notice: FN - 70479 - Out-Of-The-Box AP Fails to Join Controller or Joins with Single Radio Due to Country Mismatch - Replace on Failure
17-Jan-2020
- Security:Field Notice: FN - 70500 - Cisco Identity Services Engine and Network Admission Control Posture Updates and Client Provisioning Resource Downloads Will Fail If Configured with a Perfigo URL - Configuration Change Recommended
16-Jan-2020
- Security:Field Notice: FN - 70490 - Virtual ESA/WSA/SMA Updates and Upgrades Will Fail After Smart License Migration if the XML File Expires - Workaround Provided
13-Jan-2020
- Security:Field Notice: FN - 70487 - Cisco Security Manager - Renewal of Certificate for dl.cisco.com Might Prevent Download of Software Images - Workaround Provided
08-Jan-2020
- Routers:Field Notice: FN - 70495 - ASR1001-X ROMMON Downgraded to a Version Earlier Than 16.2(1r) or Cisco IOS XE Downgraded to a Version Earlier Than Cisco IOS XE 3.16.2/3.15.2 Will Fail to Boot - Software Upgrade Recommended
22-Jan-2020
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December 2019
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- Routers:Field Notice: FN - 70458 - Certain NCS 5500 Products Are Not Supported With Software Releases Earlier Than Cisco IOS XR 6.5.2/6.6.1 or Without the Mandatory SMU - Software Upgrade Recommended
Updated 19-Dec-2019
- Video:Field Notice: FN - 70420 - VDS - Certain CDE465 6TB Hard Drives Might Fail Due to an ATI Issue - BIOS/Firmware Upgrade Recommended
Updated 13-Dec-2019
- Security:Field Notice: FN - 70466 - Firepower Software - High Unmanaged Disk Utilization on Firepower Appliances Due to Untracked Files - Software Upgrade Recommended
Updated 13-Dec-2019
- Optical Networking:Field Notice: FN - 70464 - ASR900 and ASR920 Products Do Not Support a Software Version Rollback from Cisco IOS XE Versions 17.1.1, 16.6.7, 16.9.4, 16.12.1, 3.18.7SP and Later to Previous Versions - Workaround Provided
Updated 10-Dec-2019
- Routers:Field Notice: FN - 70458 - Certain NCS 5500 Products Are Not Supported With Software Releases Earlier Than Cisco IOS XR 6.5.2/6.6.1 or Without the Mandatory SMU - Software Upgrade Recommended
Updated 19-Dec-2019
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November 2019
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- Optical Networking:Field Notice: FN - 70481 - SMAUG FPD upgrade does not complete for a limited set of NCS 4000 400 Gbps DWDM/OTN/Packet Universal Line Cards - Software Upgrade Recommended
22-Nov-2019
- Servers - Unified Computing:Field Notice: FN - 70432 - Improved Memory RAS Features for UCS M5 Platforms - Software Upgrade Recommended
19-Nov-2019
- Security:Field Notice: FN - 70465 - Cisco Security Manager - Renewal of Certificate for api.cisco.com Might Prevent Download of Software Images - Workaround Provided
07-Nov-2019
- Switches:Field Notice: FN - 70455 - Some Catalyst Switches That Run on Polaris Releases 16.9.1, 16.6.4, and 16.3.7 or Earlier Might Crash Unexpectedly - Software Upgrade Recommended
06-Nov-2019
- Routers:Field Notice: FN - 70401 - Mandatory Firmware Upgrade for Cisco Products That Use a GPS Device With the MC73xx Modem Due to 2019 GPS Date Rollover - BIOS/Firmware Upgrade Recommended
05-Nov-2019
- Video:Field Notice: FN - 70048 - EDR Transmitter Module - Oscillator Nonfunctional over Entire Temperature Range - RMA Unit - Replace on Failure
04-Nov-2019
- Optical Networking:Field Notice: FN - 70481 - SMAUG FPD upgrade does not complete for a limited set of NCS 4000 400 Gbps DWDM/OTN/Packet Universal Line Cards - Software Upgrade Recommended
22-Nov-2019
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October 2019
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- Routers:Field Notice: FN - 63405 - CISCO18XX & CISCO28XX Might Fail to Boot After a Power Cycle - Replace on Failure
Updated 25-Oct-2019
- Routers:Field Notice: FN - 64024 - ASR-920-PWR-A Might Fail to Start on Power Up - Replace on Failure
Updated 24-Oct-2019
- Servers - Unified Computing:End-of-Life UCS Management - Partner Ecosystem (All Releases)
Updated 22-Oct-2019
- Optical Networking:Field Notice: FN - 64230 - NCS1K-CNTLR Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Routers:Field Notice: FN - 64231 - NCS5500 Line Cards Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Switches:Field Notice: FN - 64251 - Nexus 9000 Series N9K-C9504-FM-E/N9K-C9508-FM-E/N9K-X9732C-EX Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Security:Field Notice: FN - 64228 - ASA 5506, ASA 5506W, ASA 5506H, ASA 5508, and ASA 5516 Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Routers:Field Notice: FN - 64252 - IR809/IR829 Industrial Integrated Services Routers Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Routers:Field Notice: FN - 64253 - ISR4331, ISR4321, ISR4351 and UCS-E120 Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Security:Field Notice: FN - 64250 - Cisco ISA3000 Industrial Security Appliance Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
Updated 17-Oct-2019
- Collaboration Endpoints:Field Notice: FN - 70173 - CP-8821 – Potential Battery and Battery Compartment Gasket Damage - Hardware Upgrade Available
Updated 16-Oct-2019
- Security:Field Notice: FN - 70457 - Firepower 1000 Series Security Appliances - Some Units Shipped with an Incomplete Installation of Firepower Software - Workaround Provided
Updated 09-Oct-2019
- Cloud and Systems Management:Field Notice: FN - 70460 - Cisco DNA Center PKI Broker Failure Causes Some Trustpoint Operations to Fail - Software Upgrade Recommended
Updated 08-Oct-2019
- Cloud and Systems Management:Field Notice: FN - 70456 - Cisco DNA Center Appliances Fail to Boot When Cisco Integrated Management Controller Firmware Version 4.0(4c) or Later is Installed - Not Compatible - Workaround Provided
Updated 05-Oct-2019
- Switches:Field Notice: FN - 70277 - DC Power Supply Hardware Component Failure Results in Loss of Power Output - Hardware Upgrade Required
Updated 01-Oct-2019
- Routers:Field Notice: FN - 63405 - CISCO18XX & CISCO28XX Might Fail to Boot After a Power Cycle - Replace on Failure
Updated 25-Oct-2019
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September 2019
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- Cisco Interfaces and Modules:Field Notice: FN - 70448 - Products with Modem 7750 That Use the Cellular GPS Feature Will Have the Week Number Counter Reset on 2019-11-03 - Workaround Provided
03-Sep-2019
- Routers:Field Notice: FN - 64191 - Catalyst 3850/3650 Switches That Run Cisco IOS XE Releases 3.6.5E/3.7.4E or Earlier Might Exhibit High CPU Usage - Workaround Provided
03-Sep-2019
- Routers:Field Notice: FN - 70447 - Products with Modems 7700 and 7710 That Use the Cellular GPS Feature Will Have the Week Number Counter Reset on 2019-11-03 - Workaround Provided
Updated 03-Sep-2019
- Security:Field Notice: FN - 70442 - Firepower Software - Security Platform Might Not Trust Threat Grid Certificates - Software Upgrade Recommended
Updated 03-Sep-2019
- Security:Field Notice: FN - 70441 - Firepower Software - mysql-server.err Log File Might Consume Excessive Disk Space - Workaround Provided
Updated 03-Sep-2019
- Cisco Interfaces and Modules:Field Notice: FN - 70448 - Products with Modem 7750 That Use the Cellular GPS Feature Will Have the Week Number Counter Reset on 2019-11-03 - Workaround Provided
03-Sep-2019
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August 2019
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July 2019
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- Switches:Field Notice: FN - 70424 - Some C9500-24Q, C9500-12Q, and C9500-40X Devices Might Fail to Power On - Workaround Provided
25-Jul-2019
- Routers:Field Notice: FN - 70033 - Power Supply Might Not Report "Removal Alarm" When One of the Feeds is Removed in NCS4200 and ASR900 Chassis - Hardware Upgrade Available
23-Jul-2019
- Switches:Field Notice: FN - 70424 - Some C9500-24Q, C9500-12Q, and C9500-40X Devices Might Fail to Power On - Workaround Provided
25-Jul-2019
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May 2019
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March 2019
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January 2019
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September 2018
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- Cisco Interfaces and Modules:Field Notice: FN - 63752 - MDS 9000 Might Fail to Boot After a Software Upgrade or Power Cycle - Replace on Failure
Updated 10-Sep-2018
- Routers:Field Notice: FN - 63764 - Some ASR1000 Products Might Fail to Boot Up After a Power Cycle - Replace on Failure
Updated 10-Sep-2018
- Cisco Interfaces and Modules:Field Notice: FN - 63752 - MDS 9000 Might Fail to Boot After a Software Upgrade or Power Cycle - Replace on Failure
Updated 10-Sep-2018
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May 2018
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October 2017
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- Contact Center:Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended
Updated 13-Oct-2017
- Cloud and Systems Management:Field Notice: FN - 64110 - Nexus 5600 or Nexus 6001 Series Switch Might Hang or Reset - BIOS/Firmware Upgrade Recommended
Updated 09-Oct-2017
- Contact Center:Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended
Updated 13-Oct-2017
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Routers
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Branch Routers
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Industrial Routers
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Service Provider Core Routers
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Service Provider Edge Routers
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Software-Defined WAN (SD-WAN)
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Virtual Routers
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WAN Aggregation and Internet Edge Routers
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WAN Optimization
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Switches
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Campus LAN Switches - Access
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Campus LAN Switches - Core and Distribution
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Data Center Switches
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Industrial Ethernet Switches
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Service Provider Switches - Aggregation
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Service Provider Switches - Ethernet Access
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WAN Switches
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Security
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Advanced Malware Protection (AMP)
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Email Security
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Firewalls
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Intrusion Prevention System (IPS)
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Network Visibility and Segmentation
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Next-Generation Intrusion Prevention System (NGIPS)
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Security Management
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VPN and Endpoint Security Clients
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Web Security
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Wireless
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Access Points
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Antennas
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Client Adapters and Client Software
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Mobile Internet
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Outdoor and Industrial Wireless
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Wireless LAN Controller
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Unified Communications
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Call Control
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Collaboration Management and Licensing
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Communications Gateways
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Telephony Extensions
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Unified Communications Applications
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Voice Servers
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Collaboration Endpoints
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Collaboration Desk Endpoints
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Collaboration Peripherals
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Collaboration Room Endpoints
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IP Phones
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Immersive TelePresence
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Software Clients
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TelePresence Integration Solutions
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Servers - Unified Computing
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Cloud and Systems Management
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Collaboration and Unified Communications Management
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Data Center Infrastructure Management
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Network Automation and Management
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Network Controllers and Applications
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Policy and Automation Controllers
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Routing and Switching Management
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Security and Identity Management
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Services
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Conferencing
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Video Conferencing
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Web Conferencing
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Video
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Access/Edge
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Digital Media Suite
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Headend, Content Contribution and Distribution
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Other Video Products
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Videoscape
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Application Networking Services
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Data Center Application Services
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Cisco Interfaces and Modules
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Connected Safety and Security
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Physical Access Control
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Contact Center
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Contact Center Solutions
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Options for Contact Center Solutions
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Hyperconverged Infrastructure
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IOS and NX-OS Software
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IOS
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IOS XR
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Optical Networking
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DWDM
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Optical Data Center Interconnects
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Packet Optical Transport Systems
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SONET/SDH
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Service Exchange
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Cisco Service Control
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Storage Networking
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MDS 9000 Multilayer Directors and Fabric Switches
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Notification Options
Get notified when new Field Notices are published.
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Component Issues
Mexico's IFT implemented nation-wide dial plan changes that may affect some Cisco Unified Communication and Router products (August 2019).
A clock signal component issue can affect certain Cisco security and router products (February 2017).
Some memory components manufactured between 2005 and 2010 can affect certain products (February 2014).
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