Field Notice: FN74408 - Cisco BroadWorks Application Server 2026.04_1.232 May Experience OCI XML Parsing Failure When Single-Quoted Attribute Values Are Used - Software Upgrade Recommended

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Updated:June 2, 2026
Document ID:FN74408

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Medium
Impact Rating:
Medium
First Published:
2026-Jun-02
Last Published:
2026-Jun-02
Revision:
1.0
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Software Product Affected Release Affected Release Number Comments
Base Software RI RI.2026.04  

Defect Information


Defect IDHeadline
CSCwu22084AuthenticationRequest using ADP OpenClientServer going to AS 2026.04

Problem Description


An issue in Cisco BroadWorks Application Server (AS) Release 2026.04_1.232 may result in an Open Client Interface (OCI) XML parsing error. This issue may occur because OCI-Provisioning (OCI-P) requests that contain single-quoted attribute values within the XML declaration may fail to process correctly.


Background


This issue affects only Cisco BroadWorks AS Release 2026.04_1.232. Systems running this release may fail to properly interpret XML declarations that use single quotes for attribute values, which deviates from expected parsing behavior. The following is an example of an XML declaration that may cause this issue:

<?xml version='1.0' encoding='UTF-8'?>

Problem Symptom


When an OCI request includes an XML declaration with single-quoted attribute values, the request fails, resulting in an OCI XML parse error. An error message similar to the following may appear:

<summary>[Error 6002] OCI XML parse error</summary>

Workaround/Solution


Solution

Customers are advised to upgrade to Cisco BroadWorks AS Release 2026.04_1.233 or a later release to permanently resolve the issue. Cisco BroadWorks AS Release 2026.04_1.232 has been recalled.

Workaround

To mitigate this issue, ensure that all attribute values within an XML declaration are enclosed in double quotes rather than single quotes.


Revision History


VersionDescriptionSectionDate
1.0Initial Release—2026-JUN-02

For More Information

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