Cisco BroadWorks
| Overview | Product Overview |
|---|---|
| Product Type | Cloud Calling |
| Status | Available Order |
| Series Release Date | 13-NOV-2018 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
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- BroadWorks Ansible Playbook
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Application Delivery Platform
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Application Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Database Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Database Troubleshooting Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Media Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Monitoring Dashboards
Status: Available | Release Date: 22-Jul-2024
- BroadWorks Network Database Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Network Function Manager
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Network Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Profile Server
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Service License Report Tool
Status: Available | Release Date: 13-Oct-2022
- BroadWorks Software Manager
Status: Available | Release Date: 30-Sep-2020
- BroadWorks Xtended Services Platform
Status: Available | Release Date: 30-Sep-2020
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Key Information
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Recent Security Notices
- 21-Oct-2025
- 20-Oct-2025
- 25-Sep-2025
- 08-Sep-2025
- 18-Jul-2025
Document Categories
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Data Sheets and Product Information
- BroadSoft Lifecycle Policy and BroadWorks Software Compatibility Matrix (PDF - 295 KB)
End-of-Life and End-of-Sale Notices
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Security Notices
- Cisco BroadWorks and the SAFE Act
- BroadWorks Release Independent Support Policy
- End of Maintenance for BroadWorks NFM Network Monitoring and Node Lifecycle Management
- Broadworks Release 26 Availability and End of Maintenance for BroadWorks Release 23
- End-of-Support of Linux 7 for the Cisco BroadWorks Release Independent software starting with release 2024.07
- End of Maintenance for Broadworks Enhanced Call Center Reporting and Database Server
- Broadworks Release 25 Availability and End of Maintenance for BroadWorks Release 22
- End-of-support of Linux 6 for the Cisco BroadWorks Release Independent software starting with release 2023.05
Bulletins
- Field Notice: FN74331 - CommPilot for Cisco Broadworks Application Delivery Platform Gives 404 Error When Navigating Search Results with Next or Last Links - Software Upgrade Recommended
- Field Notice: FN74309 - Issue Encountered During Re-Upgrade of Cisco BroadWorks Application Server Release 2025.06_1.254 - Software Upgrade Recommended
- Field Notice: FN74246 - Cisco BroadWorks, Secure Shell (SSH) Clients, and Secure File Transfer Protocol (SFTP) Clients Will Fail to Connect to SSH Servers After Upgrade - Software Upgrade Recommended
- Field Notice: FN74163 - The Profile Server Upgrade-Rollback-Upgrade Sequence May Fail for Cisco BroadWorks XS-TAS Deployments - Software Upgrade Recommended
- Field Notice: FN74130 - Cisco BroadWorks Application Server Release 2023.10 Build 283 Is No Longer Available for Download Due to an Issue with TimesTen 18.1. - Software Upgrade Recommended
- Field Notice: FN74126 - The OpenClientServer Fails to Open a Secure Connection to the Network Server for the NSOCI Protocol - Software Upgrade Recommended
- Field Notice: FN74083 - An Unhandled Exception Is Recorded in Both the PSLog and XSLog within the PM Monitoring Thread - Software Upgrade Recommended
- Field Notice: FN74029 - Cisco BroadWorks Application Server Might Fail to Upgrade After Patch ap385071 Is Activated - Software Upgrade Recommended
- Field Notice: FN74054 - Cisco BroadWorks Application Delivery Platform Releases 2023.05 through 2023.07 Are No Longer Backward Compatible with Previous Releases of Standalone Applications - Software Upgrade Recommended
- Field Notice: FN74060 - Cisco BroadWorks Database Freeze Issue - Software Upgrade Recommended
- Field Notice: FN74045 - Cisco BroadWorks Media Server Release 2023.07 Builds 333 and 334 No Longer Available for Download - Software Upgrade Recommended
- Field Notice: FN - 72568 - BroadWorks Server Upgrade to Any Version Between Rel_2022.04 to Rel_2023.02 Inclusively Might Fail - Software Upgrade Recommended
- Field Notice: FN74016 - Call Processing Performance Degradation Observed with Cisco BroadWorks Server Release 2023.04_1.294 - Software Upgrade Recommended
- Field Notice: FN74010 - Xsi-Events Memory Leak When a Channel is Created - Software Upgrade Recommended
- Field Notice: FN - 72577 - BroadWorks April 2023 Patch Bundle Requires Software Manager 1046824 - Software Upgrade Recommended
Field Notices
- Cisco BroadWorks CommPilot Application Software Cross-Site Scripting Vulnerability
- Cisco BroadWorks Application Delivery Platform Cross-Site Scripting Vulnerability
- Cisco BroadWorks SIP Denial of Service Vulnerability
- Cisco BroadWorks Application Delivery Platform and Xtended Services Platform Stored Cross-Site Scripting Vulnerability
- Cisco BroadWorks Application Delivery Platform and Xtended Services Platform Authentication Bypass Vulnerability
- Cisco BroadWorks CommPilot Application Software Cross-Site Scripting Vulnerability
- Cisco BroadWorks Privilege Escalation Vulnerability
- Cisco BroadWorks Privilege Escalation Vulnerability
- Cisco BroadWorks Network Server TCP Denial of Service Vulnerability
- Cisco BroadWorks Application Delivery Platform and Xtended Services Platform Denial of Service Vulnerability
- Cisco BroadWorks CommPilot Application Software Vulnerabilities
- Cisco BroadWorks Application Delivery Platform, Application Server, and Xtended Services Platform Cross-Site Scripting Vulnerability
- Cisco BroadWorks Hosted Thin Receptionist Cross-Site Scripting Vulnerability
- Cisco BroadWorks Application Delivery Platform Software Cross-Site Scripting Vulnerability
- Cisco BroadWorks CommPilot Application Software Vulnerabilities
- Cisco BroadWorks Application Server Information Disclosure Vulnerability
- Cisco BroadWorks Messaging Server XML External Entity Injection Vulnerability
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco BroadWorks Xtended Services Platform
- BW-CallSettingsWebview-SolutionGuide-R230 (PDF - 2 MB)
Compatibility Information
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Cisco BroadWorks Database Server
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Documentation Guides
Release Notes
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Install and Upgrade
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Applicable to Multiple Releases
- Upgrade BroadWorks ADP Server with Mixed Applications
- Guide for Upgrading from BroadWorks 22.0
- Guide for Upgrading from BroadWorks 21.sp1
Install and Upgrade TechNotes
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Configuration
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Cisco BroadWorks Ansible Playbook
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Cisco BroadWorks Application Server
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Cisco BroadWorks WebRTC Server
- Configure the BW AS to Proxy Unknown Headers and Options
- Update Trusts for CTI Interface in Webex for Broadworks
- Use BroadWorks switchDeviceType Feature
- Configure Broadworks OCISenderTool
- Configuring HTTP/2 for BroadWorks NPS with Apple Push Notification Service
- CAP Needs to be Disabled Post 22.0 Upgrade on all Servers to Prevent OCS Errors
Configuration Examples and TechNotes
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Partner Configuration Guides
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CPE Kits
- Xtended Services Interface Computer Telephony Integration Schema Files for 2025.02 (ZIP - 233 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for XS-TAS 2025.02 (ZIP - 187 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for XS-TAS 2024.08 (ZIP - 187 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for 2024.10 (ZIP - 233 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for Release 24.19 (ZIP - 234 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for 2024.08 (ZIP - 233 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for 2024.08 XS-TAS (ZIP - 187 KB)
- Partner Configuration Guide Cisco Multi-Platform Phones (PDF - 10 MB)
- Xtended Services Interface Computer Telephony Integration Schema Files for 2024.04 XS-TAS (ZIP - 186 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for 2024.04 (ZIP - 232 KB)
- Xtended Services Interface Computer Telephony Integration Schema Files for 2024.03 XS-TAS (ZIP - 186 KB)
Configuration Guides
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Maintain and Operate
- Decommission a BroadWorks Database Server
- Activate enableDelayQuickReinvite on the Broadworks AS
Maintain and Operate TechNotes
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Troubleshooting
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Cisco BroadWorks Xtended Services Platform
- BW-CallSettingsWeb-ReleaseNotes-V29 (PDF - 289 KB)
- How to enable UMS ExtraLogging channels
- As a TTA, how can I switch between different ticketing groups?
- Why there is a disparity between the performance measurement bwNumberOfUsers and User License Count?
- TrunkGroup: CallWaiting required to have multiple calls to TGUsers
- Working with large SIP packets
- Call Center - Call Forward Not Available - Need to use Call Forward Busy
- What is static and dynamic user monitoring?
Support FAQ
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Applicable to Multiple Releases
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Cisco BroadWorks Application Server
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Cisco BroadWorks Application Server 24.0
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Cisco BroadWorks Application Server 22.0
- Troubleshoot CommPilot Error "SSL_ERROR_NO_CYPHER_OVERLAP"
- EMS stops logging alarms with AP.ems.22.0.1123.ap362164 workaround
- Collaboration Solution Analyser (CSA) - BroadWorks Components
- Tools for Managing BroadWorks: NFM vs CSA
- Simplified patch management operations using NFM (Network Function Manager)
Troubleshooting TechNotes
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