Field Notice: FN74309 - Issue Encountered During Re-Upgrade of Cisco BroadWorks Application Server Release 2025.06_1.254 - Software Upgrade Recommended
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Affected Software Product | Affected Release | Affected Release Number | Comments |
|---|---|---|---|
| Base Software | RI | RI.2025.06 |
Defect Information
| Defect ID | Headline |
| CSCwq22067 | Re-upgrading AS to 2025.06 fails at Rel_2025.05/v1.1171 |
Problem Description
A defect has been identified in Cisco BroadWorks Application Server Release 2025.06_1.254 concerning the re-upgrade process. Specifically, if the Application Server is upgraded to Release 2025.06_1.254 and subsequently rolled back to the original release, any further attempt to upgrade again to 2025.06_1.254 will fail.
Background
The Cisco BroadWorks Application Server is a critical component in the Cisco BroadWorks platform because it enables service providers to deliver unified communications and collaboration services to their customers. To maintain platform security, stability, and access to new features, regular software upgrades are essential. The release cycle typically involves rigorous pre-deployment testing and the ability to roll back to a previous version if unforeseen issues arise during an upgrade.
In Cisco BroadWorks Application Server Release 2025.06_1.254, a defect has been discovered that affects the upgrade workflow. Under normal circumstances, administrators must be able to upgrade to a new release, roll back if necessary, and perform a re-upgrade without encountering errors. However, with this specific release, a failure occurs if the system is upgraded to Release 2025.06_1.254, rolled back to the previous release, and then an attempt is made to upgrade again to Release 2025.06_1.254. This defect disrupts standard operational procedures for managing software releases and may impact service continuity for providers who rely on successful upgrade and rollback mechanisms.
Problem Symptom
The re-upgrade will fail, and the system will automatically revert to the previous release.
Workaround/Solution
Solution
Upgrade to Cisco BroadWorks Application Server Release 2025.06_1.255 or later or Release 2025.07 or later to ensure continued support and compatibility.
Cisco BroadWorks Application Server Release 2025.06_1.254 has been removed from Cisco Software Download Center.
Revision History
| Version | Description | Section | Date |
| 1.0 | Initial Release | — | 2025-SEP-25 |
For More Information
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