Field Notice: FN74060 - Cisco BroadWorks Database Freeze Issue - Software Upgrade Recommended

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Updated:October 10, 2023
Document ID:FN74060

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Software Product Affected Release Affected Release Number Comments
Base Software RI RI.2022.08, RI.2022.09, RI.2022.10, RI.2022.11, RI.2022.12, RI.2023.01, RI.2023.02, RI.2023.03, RI.2023.04, RI.2023.05, RI.2023.06, RI.2023.07  

Defect Information


Defect IDHeadline
CSCwh42595MariaDB is not working

Problem Description


A software issue with MariaDB Server Version 10.6 can cause the database to become unresponsive.


Background


The MariaDB database that is used by Cisco BroadWorks Network Database Server (NDS) and Cisco BroadWorks Network Function Manager (NFM) might become unresponsive. A software issue with MariaDB Server Version 10.6 can cause the database to become unresponsive. Cisco has integrated an unaffected version of MariaDB Server into Release 2023.08 of Cisco BroadWorks NDS and Cisco BroadWorks NFM.

Problem Symptom


A bug in the database software may cause transactions to become stuck, leading to a significant increase in database connections. As a result, the operations of affected applications that involve the database may fail.


Workaround/Solution


Solution

To resolve this issue, customers should upgrade to Release 2023.08 or later of Cisco BroadWorks NDS or Cisco BroadWorks NFM. MariaDB Server Version 10.5.22 is integrated in releases 2022.12 and 2023.08.


Revision History


VersionDescriptionSectionDate
1.0Initial Release—2023-OCT-10

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