CFGNA – Hunt Group – Assign CFB when using simultaneous ring option
When setting up call forwarding for a hunt group you need to use CFB instead of CFGNA when using the Simultaneous hunt type. Below is an explanation:
Here is an example with two agents assigned to a call cfenter:
2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |
localHost40149832
Trying agent: 101
2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-CG6109080 |
localHost40149832
Trying agent: 102
The two agents are not registered per the local outage (for example) :
2010.05.13 17:30:10:276 GMT+00:00 | Info | CallP | SIP Endpoint | 14105526501x102 | 90103-G6109080 |
localHost40149837:0
Transforming Event: com.broadsoft.events.iwp.ConnectRequestEvent
{CHCallManager.localHost40149837,SipEndpoint.localHost40149837:0}
2010.05.13 17:30:10:276 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x101 | 90103-G6109080 |
localHost40149835:0
ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created
Thread \"Call Half Input Adapter 1\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.<init>(ReleaseWithCauseEvent.java:202)
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.<init>(ReleaseWithCauseEvent.java:121)
3:
com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans
former.java:246)
4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)
5:
com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)
6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)
7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)
8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)
9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)
10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
13: java.lang.Thread.run(Thread.java:619)
and
2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | SIP Endpoint | +14439510409 | PSTN | localHost40149830:0
Transforming Event: com.broadsoft.events.sip.Sip100InfoEvent
2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x102 | 90103-G6109080 |
localHost40149837:0
ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created
Thread \"Call Half Input Adapter 2\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.<init>(ReleaseWithCauseEvent.java:202)
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.<init>(ReleaseWithCauseEvent.java:121)
3:
com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans
former.java:246)
4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)
5:
com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)
6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)
7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)
8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)
9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)
10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
13: java.lang.Thread.run(Thread.java:619)
The result is a release cause of BUSY:
2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Service | +14439510409 | 90103-G6109080 | localHost40149832
ReleaseWithCauseEvent (cause=BUSY) created
Thread \"Call Half Input Adapter 0\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.<init>(ReleaseWithCauseEvent.java:202)
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.<init>(ReleaseWithCauseEvent.java:121)
3: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.huntExhausted(HuntGroupServiceInstance.java:547)
4: com.broadsoft.services.huntgroup.StateEngine.huntExhausted(StateEngine.java:688)
5: com.broadsoft.services.huntgroup.SimultaneousStateEngine.allAgentsFailed(SimultaneousStateEngine.java:532)
6: com.broadsoft.services.huntgroup.SimultaneousStateEngine.processHuntingState(SimultaneousStateEngine.java:214)
7: com.broadsoft.services.huntgroup.SimultaneousStateEngine.runEngine(SimultaneousStateEngine.java:71)
8: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.processEvent(HuntGroupServiceInstance.java:260)
9: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.routeToServiceInstance(ReleaseWithCauseEvent.java:479)
10: com.broadsoft.apm.asservicemanagement.ASServiceBus.routeEvent(ASServiceBus.java:251)
11: com.broadsoft.apm.callp.CHCallManager.processEvent(CHCallManager.java:1346)
12: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1416)
13: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
14: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
15: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
16: java.lang.Thread.run(Thread.java:619)
2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | Timer
Accounting timer stopped - localHost40149839, AUDIT, id=2822790
2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |
localHost40149832
CFGNA External Timer Cancelled
So this is normal and expected that you will receive a:
2010.05.13 17:30:10:278 GMT+00:00 | Info | Sip | +15856272112 | localHost40149831:0
udp 420 Bytes OUT to 192.168.215.5:5060
SIP/2.0 600 Busy everywhere
Via:SIP/2.0/UDP 192.168.215.5;branch=z9hG4bKBroadWorks.1q6vn6u-192.168.215.5V5060-0-157003504-699484156-1273771810271-
From:\"ENGINEERING T20\"<sip:+15856272112@192.168.215.5;user=phone>;tag=699484156-1273771810271-
To:<sip:+14439510409@192.168.215.5:5060;user=phone>;tag=1041404320-1273771810275
Call-ID:BW173010271130510705568600@192.168.215.5
CSeq:157003504 INVITE
Content-Length:0
Because the release cause is BUSY the situation requires CFB assigned to the HG. CFGNA will only kick in if one or more device is sent an INVITE. Because no user is logged in to the call center no user is sent an INVITE.
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