Field Notice: FN74130 - Cisco BroadWorks Application Server Release 2023.10 Build 283 Is No Longer Available for Download Due to an Issue with TimesTen 18.1. - Software Upgrade Recommended

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Updated:March 25, 2024

Document ID:FN74130

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Affected Software Product	Affected Release	Affected Release Number	Comments
Base Software	RI	RI.2023.10

Defect Information

Defect ID	Headline
CSCwi62873	extremely large tech-support due to TimesTen issues

Problem Description

Cisco BroadWorks Application Server Release 2023.10_1.283 is no longer available for download due to an issue with Oracle TimesTen In-Memory Database (TimesTen) 18.1.

Background

Under some circumstances, the TimesTen database becomes invalidated, which causes the Provisioning Server process on the Cisco BroadWorks Application Server to run out of memory.

Problem Symptom

When this issue occurs, the Provisioning Server process restarts a few times before eventually shutting down.

Evidence of process restarts will appear in this log file, /var/broadworks/logs/appserver/provisioningcontainerpmdXX.log, as shown in the following example:

2024/02/28 13:08:59:Setting provisioning container's effective state to: INTROUBLE
2024/02/28 13:08:59:provisioning with process id 28890 has terminated
2024/02/28 13:08:59:death Alarm Sent 'bwPMProvisioningDeath 4 42 1'
2024/02/28 13:09:00:Restart attempt 1

Workaround/Solution

Workaround

Revert to or remain on a Cisco BroadWorks Application Server release earlier than Release 2023.10_1.283.

Solution

Upgrade to Cisco BroadWorks Application Server Release 2023.10_1.284 or later: BroadWorks Application Server - Software Download.

Revision History

Version	Description	Section	Date
1.0	Initial Release	—	2024-MAR-25

For More Information

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