Field Notice: FN74438 - Upgrade from Cisco BroadWorks Media Server Release 2025.06_1.254 May Fail Due to Missing Configuration Elements - Workaround Provided

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Updated:September 4, 2026
Document ID:FN74438

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Medium
Impact Rating:
Medium
First Published:
2026-Sep-04
Last Published:
2026-Sep-04
Revision:
1.0
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Software Product Affected Release Affected Release Number Comments
Base Software RI RI.2025.06  

Defect Information


Defect IDHeadline
CSCww04628MS cannot upgrade from 2025.06 to 2025.09

Problem Description


Direct upgrades from Cisco BroadWorks Media Server (MS) Release 2025.06_1.254 to Release 2025.09 or later are not supported. During the upgrade process, the configuration agent encounters validation errors due to missing configuration elements. Those errors prevent the upgrade from finalizing and trigger an automatic reversion to the previous software release.


Background


This limitation is specific to Cisco BroadWorks MS Release 2025.06_1.254. Due to this issue, the affected software has been removed from the Cisco Software Download Center to prevent further deployment.


Problem Symptom


During the upgrade process, the configuration agent encounters and reports validation errors regarding missing configuration elements. As a result, the installation stops unexpectedly and the system automatically reverts to the previous release.


Workaround/Solution


Workaround

To upgrade from Cisco BroadWorks MS Release 2025.06_1.254, use the following steps:

  1. Upgrade from MS Release 2025.06_1.254 to any MS Release 2025.08 release (for example, Release 2025.08_1.292). Because the configuration changes between these versions do not affect the schema, the upgrade will complete successfully.
  2. Once the device is successfully running MS Release 2025.08, upgrade to the desired target release (Release 2025.09 or later).

Revision History


VersionDescriptionSectionDate
1.0Initial Release—2026-SEP-04

For More Information

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