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End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5

End-of-Life Notice

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Updated:June 1, 2020

Available Languages

Download Options

  • PDF
    (376.2 KB)
    View with Adobe Reader on a variety of devices
Updated:June 1, 2020

Table of Contents

 

 

Overview

EOL12384 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5. The last day to order the affected product(s) is October 19, 2018. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

This end-of-life announcement covers the 11.5 components bundled in the products: CCEH-MEDIA115-K9 and ICMEH-MEDIA115-K9. These components are:

      Cisco Finesse 11.5

      Cisco Unified Intelligence Center (CUIC) 11.5

      Cisco Unified Customer Voice Portal (CVP) 11.5

      Cisco SocialMiner 11.5

      Cisco Remote Silent Monitor (RSM) 11.5

      Cisco Unified Contact Center Management Portal (CCMP) 11.5

      Cisco Computer Telephony Integration Object Server (CTIOS) 11.5

End-of-life milestones

Table 1.      End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

April 20, 2018

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

October 19, 2018

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

January 17, 2019

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

October 19, 2019

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

October 19, 2019

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

January 14, 2021

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

October 31, 2021

HW = Hardware         OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.      Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product
Part Number

Replacement Product Description

Additional Information

COL-CC-ADVG

Advantage 3 year term - Contact Center- 1K Units

See the Product Migration Options section below for detailed information on replacing this product.

-

-

COL-CC-3Y-ADVG=

Advantage 3 year term - Video - 1K Units Spare

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCC-SSSSSS-TT-ADVG

Advantage 3 year term - WebEx - 1K Units

See the Product Migration Options section below for detailed information on replacing this product.

-

-

COL-CC-T-ADVG

Advantage Program - Contact Center- 1K Units

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC10-LIC-KEY

EA CC License Key - Version 10.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC115-LIC-KEY

EA CC License Key - Version 11.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC11-LIC-KEY

EA CC License Key - Version 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-LIC-KEY

EA CC License Key - Version 9.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-SUITE=

EA CC Suite - Pricing subject to config and eligib reqs

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-AGT

EA Contact Center Enterprise Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-AGT=

EA Contact Center Enterprise Agent for PUT

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-FMG-AGT

EA Contact Center Enterprise Agents - Full Mig

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-NEW-AGT

EA Contact Center Enterprise Agents - New

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-PRMG-AGT

EA Contact Center Enterprise Agents - Product Mig

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-IBMIG-AGT

EA Contact Center Enterprise IB Mig Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-IBMIG-PORT

EA Contact Center Enterprise IB Mig Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-MIG-AGT

EA Contact Center Enterprise Mig Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-MIG-PORT

EA Contact Center Enterprise Mig Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-PORT

EA Contact Center Enterprise Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-PORT=

EA Contact Center Enterprise Port for PUT

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-NEW-PORT

EA Contact Center Enterprise Ports - New

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-FMG-PORT

EA Contact Center Enterprise Ports - Full Migration

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-PRMG-PORT

EA Contact Center Enterprise Ports - Product Mig

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-BUNDLE-K9

Enterprise Agreement Contact Center Ent Suite - Top Level

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MEDIA-11

HCS-CC Contact Center 11.0 Media Set

HCS-CC-MEDIA-116

HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set

-

HCS-CC-PUT-106=

HCS-CC Upgrade Contact Center 10.6 Upgrade Media Set

HCS-CC-PUT-116=

HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set

-

HCS-CC-PUT-110=

HCS-CC Upgrade Contact Center 11.0 Upgrade Media Set

HCS-CC-PUT-116=

HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set

-

HCS-CC-MEDIA-115

HCS-CC Upgrade Contact Center 11.5 Upgrade Media Set

HCS-CC-MEDIA-116

HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set

-

EA-CC-PORT-COUNT

IVR Port Metric for the Customer Collaboration Suite

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-PORT-COUNT2

IVR Port Metric for the Customer Collaboration Suite

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-MEDIA115-K9

Media Kit for Unified CC Enterprise 11.5

CCEH-MEDIA116-K9

Media Kit for Unified CC Enterprise 11.6

-

ICMEH-MEDIA115-K9

Media Kit for Unified ICM Enterprise 11.5

ICMEH-MEDIA116-K9

Media Kit for Unified ICM Enterprise 11.6

-

EA-CC-BUNDLE-RTU

Paper based RTU with Agent & Port Counts

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC10-BUNDLE-RTU

Paper based RTU with Agent & Port Counts

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC11-BUNDLE-RTU

Paper based RTU with Agent & Port Counts

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-AGT-COUNT

Total Peak Concurrent Agent for Customer Collaboration Suite

See the Product Migration Options section below for detailed information on replacing this product.

-

-

EA-CC-AGT-COUNT2

Total Peak Concurrent Agent for Customer Collaboration Suite

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Contact your ATP Partner or Cisco Account Team for assistance planning an Enterprise Agreement refresh.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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